Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 2 out of 5 stars
Expected Geek Squad Install got subpar sub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. The installers were not from Geek Squad. The schedule was from 7am - 1 pm. The window was too long and I did not hear from anyone so I called multiple times to get a better idea of when they were coming towards the end of that window and sat on hold for over 15 minutes twice. The installers finally called at 1:10 to tell me they were running late and were surprised that I was not happy with their explanation that “it’s only a few minutes after 1.” They arrived in a minivan with out of state plates, and when they saw that I had a sound bar and bracket purchased from Best Buy at the same time as the Tv they said that is not on the work order and started playing with his phone like he was contacting Best Buy. I asked what Best Buy said and the installer said they are not able to connect with Best Buy but would do it if I paid cash. Otherwise they were not doing the install. The tv is still on the wall so I guess I should be grateful but either the TV or the sound bar are crooked. I chose Best Buy because of geek squad and ordered geek squad Installation but received subpar service from subcontractors.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We’d like to sincerely apologize for the inconvenience, delay, and burden you have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
The Geeks took care of everything for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geeks took care of everything for me. Great folks
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were very friendly and neat, They knew exactly how to mount the tv and looks great.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Amazing Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the professionalism & knowledge of the installers. That did a FANTASTIC job.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Sony 65" TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad technician, Tony, was excellent and efficient and explained the product very well.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Easy & quick installation!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was on time and did a fantastic job installing and mounting my son’s tv
This review is from Basic TV Mounting - 55" and Smaller
I would recommend this to a friendRated 5 out of 5 stars
installed perfectly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad mounted my tv and hid our cable wires. This was done all in a few hours
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Efficient, clean and speedy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation included moving a TV to a new location which they did exactly as I hoped.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Gary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Service,would recommend,helped & explained everything
This review is from Basic TV Mounting - 56" and Larger
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was great. Great work and they follow up after their service to make sure things are ok.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Arrived on Time - Quick Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs arrived on time and completed an efficient & professional job.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed my TV quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 young men did a great job. They were on time and very professional.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Yes they were quick! Too quick. I still have quest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two geeks, very nice, but in a hurry, mounted our new Tv from Best Buy perfectly. But I still have questions about the remote.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mathew was timely, friendly, smart, helpful, and cleaned up after himself
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed tv great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works Great. Agents mounted and set up all speekers necessary .
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Dont do it yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must for a purchase of a large screen tv.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Good Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad came out and installed my TV and cleaned up after. Didn't have any issues with this service
This review is from Basic TV Mounting - 56" and Larger
I would recommend this to a friendRated 5 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are very knowledgeable and friendly. Punctual and great communication. Did a great job.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Squad were quick and efficient. They took the time to go over my purchase with me.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
EASY TO INSTALL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad was great. they installed it in no time and taught me how to use it.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friend