Customer Ratings & Reviews

The gentleman who came and set up were awesome. Yet it kind of upsets me that with the Best Buy service I purchased after this year the free in home set up is going away. After all this is why I would purchase the Best Buy service. I do understand the cost of sending service people for set up yet Best Buy could at least offer in home set up at least free if you purchase a certain dollar amount.

The two agents, Randy and Frankie, arrived within the promised timeframe. They were cordial and wore their masks. Before moving on quickly to mount our TVs, they asked questions and made sure that they were mounted at the best spot for comfortable viewing. They tied up loose cables and kept all wirings neatly tucked. The agents were well prepared, quick, and precise in mounting our TVs. We are very pleased with their performance and they put our satisfaction their priority. If we ever need any future Geek Squad Total Tech Support, we would surely ask for them again.

The technicians did an excellent job hooking up our news tv above the fireplace and attaching the soundbar. We love it.

The 2 guys that installed my tv and surround sound went above and beyond. Brett and Phil were a little bananas but in a good way ha. Can’t recommend these two enough.

The gentlemen that mounted our TV did an excellent job asking about our preferences: where we envisioned the TV, where seating would be, and then looking at lighting to ensure the TV would be mounted in the best position and at the optimal viewing angle based on those discussions. They also helped us figure out what we needed for future connection to a surround sound system. Thank you!!

The 2 Geek Squad gentlemen performed installing and mounting the new TV's on the wall mounts with precision and professional skill. This was the same for the second unit upstairs as well.

Your agents were very professional,and respectful. My picture is very brilliant. Thank you Geek Squad.

Friendly, knowledgeable, and professional. Took the time to set everything up after the wall mount and even went over all the features.

Jacob was outstanding. He arrived promptly on May 3rd and helped me tremendously with everything! He is extraordinarily knowledgeable, talented, expert, efficient, understanding and very clear in his ability to explain the complete set up. Jacob is an asset to Best Buy. Thank you very much!!!!

The guys were very efficient and worked quickly . They hauled away our old TV. We are happy about that. Explained how to use the newly installed Sony Bravo 65” Smart TV.

They were very professional and friendly. They were in and out. They carefully took my TV off the dresser and hung it up perfectly.

Rashad and his associate mounted my tv and neatly organized the TV wiring behind the tv. They were able to set everything up in less than 45 mins. Would recommend their service.

I originally had some trepidation's with the Geek Squad installation having dealt with them about 15 years ago and had a bad experience. However, this experience was wonderful. Great communication, excellent workmanship and a good knowledge of the unit they were installing. The one small item was that they were limited in time. My understanding is that if the Geek Squad is not available, you will get a 3rd party and that could be problematic.

The intent was to have my existing TV and TV mount installed in a way that would have no wires showing. The product they sold me and the accompanying installation were perfect. Looks totally built-in.

The hard part is finding the studs in the wall. Once they’re located measure and place the template for mounting & scotch tape it to the wall. Once it’s mounted it’s you’ll be excited on the ease and money saved doing it yourself for only the low cost of the bracket. Fully flexible, don’t waste money on the other brackets. Geek Squad not needed. Sorry.

This was my first experience with the geek squad but it will not be my last! They showed up on time and did a great job. They were very helpful and knowledgeable as well as respectful to our home.

Premium TV Mounting (TV Connect and Setup Included) made the whole installation a breeze. The Geek Squad tech was prompt, courteous, Cleaned up after himself and removed the old CRT tv and made things great.

The installer was very professional, knowledgeable, and quick. He also came a little earlier than my scheduled appointment.

The Geek Squad mounted my new Fire TV in a truly quick and efficient manner. I was truly amazed at how fast they were able to mount my new 50 inch Fire TV in my Bedroom. They did it so quickly and professionally that I was nearly shocked at how quick. They were extremely polite and courteous as well. I would recommend these guys to all my family and friends.

The guy was knowledgeable about mounting the tv, did what I asked, cleaned up after himself, and was kind