Customer Ratings & Reviews

Excellent representative. I highly recommend using Geek Squad

Not happy with technician. Had to do holes twice, needed a 2nd person.

These guys were one time and efficient...keep up the good work!

very clean and professional job. came right on time

Mount was already on the wall from the last tv I bought from BB roughly 3 years ago. The person who took care of this was NOT a BB employee. Believe he said he was a Subcontractor. You ask next question if I would recommend the Geek Squad again. If it was a subcontractor I would say NO

We told the customer service person we purchased this TV and Sound Bar from - that this was going to be mounted on a stone fireplace. We know he typed in specifics for Geek Squad. He asked us a ton of questions and typed away.... We waited weeks for our appointment and the day before the appointment I received a phone call and 'Robert' from Geek Squad. Robert verified with me that it was being mounted on a stone fireplace. He also asked a bunch of questions and then asked me to send him a picture of the stone - which I did. On 11Nov - when Robert arrived... he was here for 2 minutes. Looked at the fireplace and said "I can't hang this TV - it's on stone". He told us he would have a "special" group contact us now - with details of when they can come out and potentially hang the TV. Nobody has called. We paid money to have these guys come hang our TV and sound bar - and it looks like my husband is going to have to do it himself anyway. This is our first experience with Geek Squad service and it has been less than stellar. Beware before you give them any money for this service. If Best Buy is reading this - do I get a refund since Geek Squad failed to provide the mounting service that I was charged for?

Excellent service. Friendly, patient, and great communication.

The agents mounted my TV and reconnected all accessories.

Quick, fast, efficient, good job and will call again.

The agents from geek squad did a wonderful job with the installation.

Cristian Lopez was the best. I will use all the time.

Great experience once again. Thank you Geek Squad!

Ask for Charles if doing an install! He was spot on !!

The agents mounted my TV and set up all of the reomotes too

Antonio and Brennen did a fantastic job installing my tv's

They wee right on time and wasted no time st all getting the job completed.

OK !!!!! OK !!!!! OK !!!!! OK !!!!! OK !!!!! OK !!!!! OK !!!!! OK !!!!!

The tech was efficient and courteous. What else is there to say.

Service was quick and professional. Would highly recommend.

The guys arrived 3 TVs installed great job very efficient happy with geek squad