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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed quickly and professioanlly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv mount and tv very professionally. Exactly where I wanted it. Was very knowledgeable and helpful in placing the tv for best viewing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't able to make it home in time, but they arrived while my wife was here. She complemented their professionalism and they did a good job installing. Note: They installed our 85" TCL above a massive antique display stand - flawless execution. And they did it while relating to the family and being professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality and Professional Service BUT Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that came to my house to mount my TV were super nice and professional. Super happy with how it looks and will definitely reach out for future services for the professionalism. Maybe a LITTLE pricey though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolute professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to get the mounting service because I didn't think I was up to the task of mounting a 65" tv on the wall myself. What a great idea that was, because they were super quick, friendly, and professional, and knew exactly how to mount the tv safely and securely. They were able to figure out that I had metal studs and make sure there was no chance of the TV falling out, because the previous one that was there was directly on the drywall and could have fallen out at any time. Don't skip on this service, it's the smart and safe decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, quick service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad (Ben and Xavier) came to my home to install my new TV and to hang and install my bigger, older TV above my fireplace after a recent move. The new TV was hooked up to cable, adjusted and on quickly. The older TV took a lot of work. There was no cable available and the wall would have needed to be torn apart in order to do that. Ben suggested the Spectrum app and spent a lot of time with me to acquaint me with the system. Also, the TV settled after they left and they needed to come back to level it. They were very accessible and polite. I appreciated their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lance L

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and professional service from the Geek Squad. They were the best thing about this purchase experience. Customer service is clearly not a priority for Best Buy. Can’t even call a store. Instead you get someone from Panama that doesn’t care who they are talking to and don’t care what issue you may have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Always willing to work with me until it’s what we want. Could have used a helper considering the size of the tv. I did have to help lift it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a professional and excellent job mounting my 70 inch tv. They were quick and even vacuumed after. Above and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an oversized TV for my game room, and wouldn’t have been able to mount it in my own, so asked for Geek Squad to help - they didn’t disappoint! They got the job down very quickly, and centered it well on the wall. I couldn’t be happier with the result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed and hauled away the old TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were very helpful in getting the TV mounted and made sure our remotes worked and our TV ears. We were impressed with them both. Very nice and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two people that did my install were knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted tv and connected to all devices. Took living room tv to bedroom and mounted to wall. Explained what to do and said if there were any problems call them. Have not had anything go wrong. Agents were very professional and courteous. Would recommend geek squad to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad (Jho & Louis) mounted my 65” tv & set everything up—tv, remote, etc. Then Jho took the time to sit with me & teach me how to use everything. They were the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easiest install ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two representatives from the Geek squad were super efficient, personable, and knowledgeable!! I would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job of wall mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Courteous and professional. Geek Squad set up my tv without wires hanging everywhere and no damage to anything in the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great company. Technicians were professional and knowledgeable. I asked about hiding wires to TV and they help get that squared away on the spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. On time. Quality work. Very helpful and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is our own personal tech dept.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Geek Squad client for years. We are moving and had a crew at our house today to take down two large-screen TVs from their mounts. The team arrived on time and were done in less than an hour, so we are all set for our move. The team provided excellent service, as usual. Geek Squad is like having our own personal tech department on call. We can't live without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install. The team of 2 showed up on time and communicated ahead when they would be on-site. Flawless hanging and made sure we were satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to your folks to a job mostly well done. I am still awaiting delivery and installation of the remote control base station, but that they had nothing to do with that non-availability on a part that was ordered and paid for on October (two months and it still is not in). Could've used a bit more of a tutorial and how all of this works. I am not getting surround sound on some videos and audio, so might need further assistance.

    I would recommend this to a friend