Customer Ratings & Reviews

they got it all connected really quicky and it worked great.

They connected everything and kept me informed throughout the process.

Very quick service very professional would recommend

Agents mounted my TV and connected all my devices.

Customer service is awesome! Love the Geed Squad.

Excellent service as usual. No complaints whatsoever

the gentlemen very helpful and friendly and did good work

Great product, I like and recommend to friends.

The installers were able to mount each television without many difficulties.

It's OK would like it if came out further from the wall. Kind of on the pricey side

Very professional and accurate information given about the tv

Very unprofessional for a simple TV mount and installation. Installer said I paid too much for the frame TV and that they’re pretty much worthless just for the art feature. I didn’t really care for his opinion and they complained and swore the whole time they were there. I will never use the install services again. Took him forever to get it done and I should’ve done it myself.

I bought a Samsung S89C 77” Oled last week, with installation. I noticed the previous week BestBuy was offering free installation but they told me they couldn’t give it to me the day I bought it as it was only for last week. So great I bought the TV paid for the install service $249 only to notice 6 days after I bought it BestBuy was offering free installation on the TV. When tried to get a pre match or I would have taken a store credit BestBuy customer service said they couldn’t after speaking to a supervisor who told me I couldn’t escalate the issue any higher then him. I was offered a $50 gift card. I didn’t want to take it as it feels like they know they are in the wrong but don’t want to admit to it. I hope someone in corporate reads this review and takes action. The reason that BestBuy offers price match is so the consumer doesn’t have buyers remorse when purchasing an item and seeing it go on sale 30 days later. Now you’re going to tell me it’s ok for consumers to have buyers remorse when getting service with BestBuy? Now I have to worry not to purchase an item because next week you could offer free installation? If it was a small fee I wouldn’t mind but when you charge $249 and if I would have just waited 6 days I wouldn’t have had to pay that, I got a problem with that and everyone reading this should too. I have also checked through the exclusions on price match policy and I have yet to find anything on install services can’t be refunded. In conclusion I told the rep if there was an exception they can make with my case and they said no, I would have been happy with a gift card for the value of what I paid. In turn I would have probably spent double the amount given but I again was turned down. Bestbuy you need to do better.

We have git the best crew: professional, courteous, and helpful. A+

These guys were quick and super helpful when it came to mounting the tv

They were very helpful and offer good tips for where it would be best to put it.

The Geek squad is great. Their device is impeccable

Your geek squad agents were awesome, timely, and knowledgeable

Awesome professional installation. Thanks Geek Squad.

Even though Best Buy didn’t install it the company that did was great!