Customer Ratings & Reviews

Fast and they knew what they were doing. Final result looks great!

Excellent work, great technician they went above and beyond.

Agent was unable to mount TV due to a list of rules/ requirements. The amount of rules/ requirements that my home or wall must meet would leave almost all homes disqualified. I hired someone else that installed my television in 5 minutes. Don't waste your time, you will be disappointed.

They come on time and great job with the the technician

Good service and punctual... came twice to get it done right now

Even though we have a contract with Geek Squad, the people who came to our home to install the new TV kept wanting more money for things that were supposed to be covered under the contract. They kept using our ladder instead of bringing one in from their truck. We had to have them back to correct their problem on 2 different occasions & I finally had to talk with the outside supervisor of the men. Also took pictures of the problem & showed them to Store Manager & Geek Squad Manager (who were very helpful in getting the problem taken care of). I feel if this happened to us, there are probably others who haven't said anything about it too. The store Geek Squad personnel are great, but I wouldn't want to use the installers again.

Both guys did an excellent job and were very personable

They did a very good job at hanging the television. Would recommend.

Friendly, fast, and fastidious. I highly recommend.

This service was an absolute disaster. I ordered online. According to the installation technician, Best Buy's subcontractor did not receive a complete work order from Best Buy. On the date of the install the "premium" features of the premium install could not be completed, because those items were not made part of the install. This included hiding the wires and cables in the wall. I called Best Buy, who contacted the subcontractor's supervisor. The supervisor told me I would have to get Best Buy to modify the work order. She told me this would need to be done through the manager of Geek Squad at my local store. I called my local store. The manager of Geek Squad could not modify the order, but he believed the manager of Home Theater could. That manager called me back and told me that he could not, and that I would need to call the corporate Geek Squad line to modify the order. I called and spoke with someone who told me they would schedule an appointment to finish the installation the following Monday. I requested time off work to be there at the window of 12pm to 8pm. The Friday before I received an email stating that, "per my request," my appointment had been canceled. I had not made such a request. I could not modify the appointment online, and I was directed to the corporate number again. I learned from another Geek Squad member that the Home Theater manager at my local store had canceled the appointment, with a note that Geek Squad should not be finishing subcontractor work. I was transferred to another Geek Squad member from corporate, who told me that the subcontractor needed to request that the work order be modified. She said she would call them to look into the issue. That afternoon I received a call from the subcontractor, telling me they would be out on Monday between 12pm - 4pm to finish the job. Geek Squad's automated system seemed to acknowledge the new appointment, telling me I had a repair upcoming. However, that time passed and no one came. I called the Best Buy Installation line and they told me that they could not confirm that a contractor was coming. I requested a refund, and I was told to call Geek Squad. I called Geek Squad and spoke to one representative who attempted to process a refund for me. Her name was Mandy, and she is the single reason why this receives a one star rather than a zero star review. She was understanding and attempted to fix the issue. I was honest with her and told her that I didn't feel like I should receive a full refund, as the work was completed in part. Mandy told me she wanted to process a refund, but couldn't. She checked with their "front desk," who said that Installations and Delivery would need to handle the refund. She placed me on hold. Installations and Delivery checked into the refund, and told me that they wanted to process it, but that it would have to be Home Theater that processed it. I waited on hold until the 1 hour and 12 minute mark, and then the Best Buy line hung up on me. Since then I've tried to call back and have gotten no response. I have asked for a return phone call via the automated system, and at 5:51pm this evening I received a call saying that my call would be returned in 10 minutes, and it's now 6:35pm. I would not recommend this service to anyone. This has been an absolute disaster, and the installation left exposed wiring that my son can trip over. Do not waste your time and money on incomplete services and representatives who don't respect your time.

Excellent service and good work. Clean as a whistle......

Such great work!! I'm so glad I went with the Geek Squad! Thank you! Thank you!

Took 5 appointments to get them to show up but once they did they completed the TV install

Love my tv i bought 3 of them one 55 inch 50 inch 43 inch.

Was given a price to dismount my tv from one household and move it to another one a stone’s throw away. I was aware there would be additional costs and was fine with that. When the person in store gave me the price, it seemed cheap considering the two charges. I verified the cost with him that the charge was for both dismounting and mounting it in the new place and he confirmed all I would be responsible for was transporting it to the new place which I was fine with. The day before they were scheduled to come and perform their service, the technician called me to confirm the appointment and told me he would only be dismounting the tv which was the only thing I paid for. I told him that I thought something was off talking to the guy who set the appointment and asked what it would cost to mount it in the new place to which he replied I would have to reschedule for it all. I had tried reaching out to the store where I set up the appointment to no avail so after work I drove there and canceled everything. Fortunately, i had someone else who was willing to help me and did a great job with handling everything, and that alone has convinced me to never use this service again.

The guys mounted my TV and hooked it up to all my devices

Agent mounted my TV and connected to sound bar only. Not to all my devices.

Awesome work. Would definitely use again. Great guys.

Great customer service. The guys were very nice and respectful.

This is the way to go no worries just let them do there thing