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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1700 Showing 33,981-34,000 of 38,693 reviews
  • Rated 5 out of 5 stars

    Good deal as I had to have my tv delivered and mou

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have my computer 'cleaned and updated. All covered. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very sturdy and reliable mount. Very pleased with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very knowledgeable and proficient. Completed the job in a reasonable time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service was not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not Geek Squad that actually came out and did my install. It was a 3rd party company that does in home services for multiple companies. They did an OK job, but they showed up without uniform and in an unmarked truck. I could tell they just wanted to get in and out as quickly as they could too.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      No matter who performs the installation service for our customers, we expect each service to be performed in a professional manner, and we hope our customers are satisfied with the service performed as well. It’s disappointing to hear your TV mounting didn’t meet our expectations, but we’re thankful you took the time to call our attention to this experience, and we’re hopeful this won’t discourage you from utilizing our Geek Squad in the future.

  • Rated 5 out of 5 stars

    Smart tv mounted - corner wall mount

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job was completed quickly by a friendly respectful tech member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best job ever!! These are true professionals in every way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well. They made sure sound bar worked as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely and good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    answered all questions, and gave great advice on use of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast , Excellent .................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great . He made sure we were completely satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was on time and mounted this TV perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional mounting. Clean install. Took all cardboard from packing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love TTS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend having total tech support, its the best ever

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Never Happened

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked several times when is the Geek Tech coming to make sure this setup is possible. They kept telling me they will call a schedule. Well, naturally after I took it upon myself to move out the appt to give them time. No Call! No Show!! Then the Tech came the day of installation, took a look at my TV, and said it was too heavy for one person to do and we will have to reschedule. I canceled the request and asked for a supervisor to call. Guess what? Never happened! I am now thinking twice that I will not renew in Dec unless something happens to change that. The only thing nice that day was the 3rd party Tech that came out to give me the bad news.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Crew saw knowledge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted 4 TV's and hooked up two gaming system for our son. They were quick and cleaned up when finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guys were great. would use them again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast installation of the TV mount!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast installation of the TV mont in my wife's craft room!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor wire management

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who came to install and mount our TV, used very poor wire management, as you could see the wires were just stuffed behind the TV.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    left me with do on most channels.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no Dolby sound geek squad coming on June 14th to check out the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Geek Squad team. They were very professional.

    I would recommend this to a friend