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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1702 Showing 34,021-34,040 of 38,693 reviews
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service in handling my equipment which was really expensive

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely unacceptable!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduled an appointment for a tv installation at a commercial office. I waited at the office for the full four hour window of the appointment and saw the geek squad truck drive past the building. When the technician didnt pull in after 10 minutes I called the support line to figure out what was going on and was told to continue to wait because the technician might be running late and there were no updates in the system. I tried to call the store but it sent me to the same tech support line... the number they gave me to contact the technician was disconnected and the store was suppose to call me and never did. I called the tech support line again trying to get someone out the same day and they told me I would have to wait five days because of their mistake! How is that acceptable? The phone number I have to give to them to verify and talk to someone about the appointment is the number they have on file and they told me the technician called the wrong number and there was nothing they could do... absolutely terrible service. I will never use them again! You would have better luck with Angie's list.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV in a very short amount on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my tv quickly and great customer service !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job done by the 2 service techs. They were excellent installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was super professional and great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys showed up on time and were done with the job in 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and very professional! Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great placement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service on install, geek squad professional, worked well together

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Doesn’t Play All Regular Channels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV does not play all of the commercial channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and professional service. Very knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Very polite and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really did a great job they worked to perfection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Installed Great Installed Great Installed Great Installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and reliable. I would recommend them to a friend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 open box returned, This one works perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. Much better than our old mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my tv and answered any questions that I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very fast and accurate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents I had was the best! The gave me friendly service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time and very polite and good at hat they do

    I would recommend this to a friend