Customer Ratings & Reviews

The techs were professional in their service, efficient and clean with their service

Great quality although more expensive than other places.

I had 2 Great Delivery Guys they both were Professional and Friendly

They knew what they were doing and even updated my remote.

The team came on time, The were polite and professional.

It swivels to allow for effortless adlustments by the owner.

Horrid experience, First crew couldn't even find the studs in the wall (i later found them w/ a magnet) & was unable to mount the TV (it is quite large). 2nd crew sent to us couldn't mount the TV either but at least were knowledgeable & able to identify the issue (non-traditional metal studs). To add insult to injury I have called several times for a refund over the past several months and still haven't received it. So i continue to spend large amounts of time trying to get my refund. DO NOT USE GEEK SQUAD!!

Geek squad great job excellent work very knowledgeable

We were told by the Best Buy associate who booked the install that Geek Squad was not available on weekends. So we had to choose a weekday and take time off of work. We were told the installer would be there at a certain time early morning and then the time was switched to later in the day. During phone calls with the technician the installer was rude and dismissive. He also informed us that we should be there and why didn't we choose a weekend if we were not available. (Thankfully, my father-in-law agreed to be present for the install.) However, the sales associate told us at the time of purchase that weekends were not an option. The installer also drilled screws through the medicine cabinet and laundry chute, on the opposite wall causing damage. I should have saved myself the headache and $250.00. I have to reinstall now anyway as it was not in the correct place.

Purchased a Samsung TV end of October 2021, but come to find out the TV was defective. I called the issue into Best Buy in December and they referred me to Samsung. Samsung had a Technician come and inspect the TV and they too agreed the TV was defective. It took around 2 weeks after that to get an approval from Samsung for a replacement TV. An appointment with Geek Squad to replace the TV was scheduled and I was asked to wait on a Saturday from 1-8pm. The Technician never showed up, didn't call or text nor did they send an email. I called for an update and although the person who helped me was very apologetic, it took another 1-2 weeks to reschedule and get a new TV. Altogether it took about 2 months to finally get a replacement. Overall, we did not have a positive experience this time around.

Pleasant guy really knew what he was doing. Capable.

Disconnects from WiFi and asks for reset every few minutes

Great service that was on time and very professional.

After we got the right stand the Geeks did a good job.

Fits great and is better than I thought it would be.

Came and installed our TV. Did a great job...including sound bar

Perfectly installed and still safely up on my living room wall

Professional, efficient, clean, and they were very personable.

The crew came in with great professionalism and great customer service!

Pedro, the technician, was tremendous. Very efficient & accomodating