Customer Ratings & Reviews

When the geek squad to install our television, we had no idea About the extent of the service they provide. Upon Upon arrival as they would just install the hanger and hang the television from it and that would be it. And essentially, it was. However the care in installing it was Extensive. Right down to the vacuuming of every surface that got sheetrock dust on it They wired everything I asked of them and gave detailed instructions on how to use the controls, etc. They were very professional, friendly and competent.

our Geek Squad technician was certainly knowledgable. his expertise was evident. he got right to work in mounting our new 'Frame TV' to the wall, and then regulating the settings to our desired liking. not only pleasant, but also considerate, as he helped to guide me in setting up the account so that he could snyc my devices. then he also taught me about all the new technology so that we could enjoy all the features of this model. we would like to thank him so much for his quality and kind understanding in meeting our needs

The 2 Geek Squad gentlemen performed installing and mounting the new TV's on the wall mounts with precision and professional skill. This was the same for the second unit upstairs as well.

The agents mounted our TV and connected all our devices in just a few minutes. They knew exactly how and what to do . We appreciated them so much . They did not keave a mess either .

The installation team came to the office when I was not there. They did not approve of the location of the outlet and left without installing the TV and mount rather than trying to find a solution. They did not charge us for a return visit. When they came back, they installed the mount and stripped the bolts. I called them back and they promptly returned to change the bolts. I understand installation must be done specifically to maintain warranties and I do not fault them for refusing to install the mount initially. While I was upset they would leave us with stripped bolts they more than made up for it with their professionalism and courtesy.

Extremely nerve racking as how far from the wall this mount moves and angles, but with ease. Geek squad installed in perfect spot!!

Easy install. Matched up to the wall studs. Can pull it out, turn it and watch from the kitchen. Have to manipulate a little when pushing it back into place.

First I had third party installers came that was hired by Best Buy to install TV and Door camara and they had no idea what to do. Tv wasn’t centered so they came to fix it and couldn’t fix it. Finally third time I only asked for geek squad (had to wait lot longer because of pandemic) and they installed TV mount exactly the way it’s supposed to be installed. Door camara was also installed by geek squad since third party installers couldn’t do it. Happy with geek squad service. Please try not to hire third party. Thank You.

The agents did a great job of mounting the TV - Very professional and highly recommend their service

The guys from geek squad mounted my tv and connected all my devices. I had bought a new tv mount which it turned out I didn't need and they were very honest with me about not needing it. They also set up the tv downloaded the apps that I use and showed me the ins and outs of using the tv. I would highly recommend Geek Squad

Agents were very good at installing my TV and all accessories. They took time and provided me some options on the install. They listen to my wants and we concluded with a setup that looks great. They provided me help with installation and necessary downloads. They were on time and cleaned up after them self. Very satisfied with their work.

Agents did an excellent job hanging my television and hooking up all components necessary. They were very efficient and polite.

Hi - I just had my new 50-inch 4K TV delivered & and installed by a Geek Squad member (Rocky) yesterday. What a great experience! Rocky was on time (even called me to give me a 15 min heads up) he was professional, knowledgeable and very courteous. He made sure I was happy with the positioning of the installation and gave me many helpful tips for my TV. He left my home the same shape it was before installation, no trace of trash or parts left behind (he removed the large new tv box and hauled away my old broken TV. I'm so pleased with the installation service and my new TV - thank you Rocky!!

Geek Squad came and installed my wall mount in a professional manner in the agreed time. They did a great job and I would use them again

I was very impressed by the efficiency of the geek squad at my home. They were very neat and accommodating of my personal viewing needs.

The two members of the Geek Squad delivered and mounted my new tv to the wall. They both were very friendly, professional and thorough. Once they set it all up, they went over all the important options I needed to know to operate my system. Thank you so much for doing a wonderful job! I really truly appreciate it! Take care.

Very professional, on time and very knowledgeable! Fast work and very Good at what they Do. Mounted tv and sound bar and Looks and sounds Great!

The Geek Squad agent whose name was Kerry was great! He had a friendly but professional manner. The Sony TV I purchased was to replace a plasma TV that bit the dust. I even took pictures on my iPhone to show the clerk at Best Buy but that info was not passed on to Geek Squad agent . Kerry didn't complain but it should have been a two man job. Plasmas weigh at least 70 pounds and Kerry removed it and mounted the Sony weighing much less. He installed the TV on the wall with the cables inside the wall. I was impressed with his work and Best Buy and Geek Squad are lucky to have him! Kerry also explained the TV in detail.

The installation crew was great. They answered our questions, returned the bracked we purchased when they used the existing bracket. They cleaned up after themselves and communicated with us on expected arrival time. This is the 2d time we have used them to install TVs and wouldn't hesitate to use them again.

Each and every product I purchase from Best Buy I have Geek Squad install superior purchase ,superior installation , superior service