Customer Ratings & Reviews

Excellent service from the geek squad. Very efficient and fast.

Easy to assembly and secure on the wall. Geek Squad did a good job.

Very frustrating experience. While our initial experience with Kevin, our installer seemed very positive--he and his partner were very professional and helpful--our follow-up communications have been completely unsatisfactory. Upon setting up the tv, he noticed 3 missing pixels and promised to 'swap it out' either later that day (1/26) or by the next week (2/1), which was fine with us. Since he didn't come back that day, we expected a return appointment on the 1st of February. We waited, but again no service. I called the Geek Squad line and scheduled a swap out and install, which was to be today, 2/5. Apparently the representative did not understand the situation, because the Best Buy serviceman called today to say I would need to reschedule since he did not install tvs, but only delivered and picked up. I spoke to 3 Geek Squad reps today--please check the records--and either got disconnected, or made conclliatory comments, but without offering a reasonable delivery and install of a replacement tv. I also spoke to two supervisors, the first also expressed 'complete understanding' of my situation, but when I requested an earlier install date than he was offering, he could not provide one. (I requested tomorrow, 2/6, which I felt was fair due to the miscommunication.) He mentioned Thursday or Friday, 2/8 or 2/9. Two follow-up texts from Best Buy gave conflicting dates for appointments, one for 2/8 and the other 2/16. What's happening here? What are you willing to do to keep my customer loyalty? What can you do for me? I would like immediate delivery and installation of the replacement tv, not 2/16. I await your response.

The installers drrilledd the holes wrong which meant they had to drill two additional holles. They stripped one of the holes that mount the tv to the bracket and overcharged me for the job they did. They charged 199.00 for a lessor job They did not connect any of my audio eqpt.

They mounted the tv as we asked sip tied all the cords.

love my Samsung 55" tv and the installation was very professional

Geek Squad did a great job! Install took only 30 minutes.

Had to to explain what I expect them to do based on what is written and what they said they are doing.

Much better than trying to do it ourselves. TV looks fantastic.

Very professional and helpful. Very knowledgeable and nice

Great job with install and hiding of wires. Friendly and thorough.

The agents installed my TV and connected my stereo, but having trouble with sound to my stereo.

Tv could not be installed on scheduled day .Rental agent was not on site to give permission

The installer was quick clean and polite. Well worth the money

They were in and out in record time. Very professional

The price just to have a tv put on drywall is high

This wall mount works well and holds tv securely. Highly recommend.

Premium TV Mounting 56" and larger (TV Connect and Setup Included). Greast job

Spencer and his partner were absolutely amazing and helpful

Never use anybody else except for these guys. PERIOD!!!