Customer Ratings & Reviews

Installation went very well. Would recommend to a friend

First Appointment - I took the day off work. I received several reminders that someone was coming between 7 am and 1 pm. I even called at 9 am to see if they could give me an estimate of what time he'd show up. They couldn't, but said he was coming. I waited until 1:30 pm and then called again. I received a message that appointment had to be rescheduled because no TV was available for another week. This is unacceptable and I should be compensated for my time. They could have notified me of this situation much sooner, or at minimum the day before. Second Appointment - They guy shows up 2 hours early. Nice guy but rushes through installation, wouldn't give me a clear opinion on questions I asked (e.g. best height to put the TV on the wall), he does some things with our remote on his own (without explaining to us) and rushes off. He took a call while at our place and I even overheard him say he'll be finished in a few minutes, without asking us if we needed anything else (e.g. a walk-through of the TV and it's functionality). I wanted my old TV mounted in the bedroom also (there was time to do this). He said another appointment would have to be scheduled, which is fine. He said he would take care of setting it up and confirmed with me that Tuesday at 12 pm was ok for him to come back. I said yes and asked "are you sure I don't have to do anything?" He said "No. I will take care of setting up the appt and I'll be there Tuesday at noon!" And then he even asked for us to give him a good review. Third Appointment: I scheduled time off work again. Tuesday came and went and I still haven't seen or heard from the guy who promised to be here. More of my valuable time wasted. I am definitely not getting value out of purchasing the service and at minimum, I expect a full refund for the geek squad service package.

Good picture but not great but the value is fair good for a bedroom

If I could give more than a one star I would. I made a purchase for a TV in Mount and then purchased additional install services which has caused me over $1000. I have yet to have my purchase installed. I had an appointment for April 16. I was called and told that they overbooked and had to reschedule. I’m rescheduled for them to come April 30th. They don’t give you a specific time your window is 7 AM to 7 PM. I wait all day on April 30 and they never show when I call then they tell me that I was not assigned a technician to come to my house and I will have to reschedule again. The sad part about it is the installation fees are almost $500 half of what my price is and this is how they treat customers and I still don’t have my TV mounted or my TV and now I have to wait until May 13 a whole month past my time that I made my purchase

Explained everything and completed everything quickly

Did good job of mounting and agent was courteous and knowledgable

It doesn't extend far enough but otherwise it serves it's purpose.

our installer was a true professional and ver patient with.

Friendly,fast, on time.Clean set up. Cleaned up after themselves.

Geek squad came over . was polite cleaned up after them selves . took less than 30 min

Geek squad arrived on time. Work was done in a professional manned

The agents mounted our 82” TV & connected our devices.

These guys are always there for you...thank you Geek Squad

I love the geek squad. They go above and beyond the call of duty!

The guys did an excellent job , very professional!

Showed up on time, got everything installed and cleaned up.

geek squad came and set up w/in 15 min. wonderful service

The guys did a great job. Awesome service. Fast. Clean. Friendly.

Great service. Very friendly and knowledgeable. Fast too

Too much time between calling for service and having the service work done