Customer Ratings & Reviews

Scheduled a home install to mount a tv. They stated to block off a Saturday from 7am to 7pm for installers to arrive. The night before, I get an email stating schedule window is 2pm-6pm. They still arrive at 12pm, before the scheduled time. I told them where to mount the tv. They didn't mount it in the correct spot. When I told them where I said I wanted it, they said they couldn't fix it because they had to leave, and that I would have to schedule a redo install. Even though the install only took 20 minutes, they wanted me to wait another week, have to block off another 12 hour day for them to arrive, when they did the job wrong. And after they left, I then noticed the huge mess they left, plastic and garbage everywhere, and the screws for the legs of the tv they removed were missing. I contacted the geek squad customer support right after they left, but all they did was apologize an say they would fix it, but then was told to wait 24 hours. I contacted back the next day after 24 hours, explained everything again, and was told to wait another 24 hours. Two days later, I contacted the geek squad again in the chat and was on hold for 20 minutes before being disconnected. I've never had such terrible customer service from Best Buy before. I just wish I had gotten the two installer's names to report.

I love the versatility, moving a bit this way or that, up or down.

Fast, efficient, thorough...how every install should go...Thanks!

I was satisfied with the mounting of the television.

They came out and worked quickly and showed how everything worked.

Very nice people that installed my TV. Did a great job!

Did a very professional job. System works great. Worth the money.

very good mounting bracket for the lowest price and very strong i like it

Came as scheduled and very happy with the TV Mount installation.

Mount works great no wires showing!! Must have with new TV!

As always the geek squad didn't disappoint, easy and done nicely

The agents did a great job on mounting my 65 inch LG

The technician showed me how to work all my devices

I made sure to select a TV with Bluetooth, I also purchased soundbard for both TV's including one I purchased and installed by Best Buy a year ago. The motivation in selecting bluetoth equipped TV's was to allow interface with my Bluetooth Hearing Aids. After installation I was told by technicians the LG TV would not work with my hearing aids and I wouldhahve to purchase another $300 equipment to get them to work. Either the sales person or techniciams were misinformed. Bottom line, I made the purchase but am no better off, cna't use my hearing aids. Technicians seemed to be in a hurry or didn't know how o make them work. Disappointed.

The team was very knowledgeable and did a great job.

Technician knew the product well and helped in all we asked

Wall installation handled quickly and efficiently.

Great Job on Mounting my new 75” TV. Very professional

Larry did a great job doing everything by his self, ask for him

Worked perfect .. It was just what we needed.. We own 2 of them