Customer Ratings & Reviews

The geek squad agents connected all my devices but did not hide the wires as I specifically requested when I placed the order. The reason was they didn’t have those supplies on the truck. They install entertainment systems all over the Charlotte area and no one else requests their wires to be hidden? I found that unusual.

Agent installed my mount, television, and hid all my wires. Couldn't have done it without them.

With a Service Contract , one would expect a little more attention to details. Some wires were left hanging, Verizon remote control was not programmed to TV. Almost a month after installation TV is still showing, “Initial download in process, it takes a couple of minutes”.

They worked quickly and were very careful moving in my home

Strongly suggest avoiding BestBuy for any kind of home theatre set up. We spent several thousand dollars. The equipment got set up by BestBuy and then stopped working. We were sold an Apple TV which was slow and VERY klunky ( save your $) and eventually stopped working after 4 months. We the had to PAY to have someone come back out because we were getting no sound at all except for the TV sound. They got the sound working again but eliminated the on screen programming for the receiver ( technician told us it was an “upgrade”) and while we are getting sound again from all speakers, we are not getting surround sound. No help, no support. The salesmen who was so happy to take our multi thousand order can’t be bothered to return calls. This has been a savagely bad customer service experience and the system has worked as designed about 50% of the time since we bought it. Go to a local store which can provide some meaningful service. Beware!!

I changed my mind on mounting the tv. When I move out of my apartment I would have to cover the holes.

Very professional and easy appointment setup. A+ service

Professional and efficient. Friendly and personable team.

Great and friendly service! In and out withing 10min

The agents mounted my tv, connected it to my devices and gave me instructions on how to use.

love the work completed, the guys were very professional and fast.

The guys did an awesome job. Showed up on time and did a clean job.

Self explanatory and works just fine for the setup I'm using

Justin was smart and very knowledgeable. He said he had 12years

Just that! It was set up. Plugged, hooked and remote partially programmed. Not at all happy with the set up nor the programming of (partial) of remote. Felt cheated on the total setup and cost for what was done. Premium should not be used for this minimum set up. More things to purchase AFTER spending a substantial amount of money already. Being told only credit cards are accepted. I was livid and will not recommend Best Buy and set up to anyone, including to my enemies!! Took boxes that a piece was in and I guess trashed by the employers (antenna) that I want and need!! Told that new code required outlet next to tv on wall, absolute lie. Where was the permit? I am positive there were no electrical license in their pockets or phones!!! More money from on those lies. Truly disgusted.

Great installation and recommendations by geek squad.

Guys came in quick and took care of business. I do recommend.

This product and the professional of install was great

this mount is awesome love the range of motion it gives

Performed well and were time efficient. Clean up was complete.