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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1743 Showing 34,841-34,860 of 38,693 reviews
  • Rated 5 out of 5 stars

    Excellent service with professional tech's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent no worry service with professional trained Tech's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes watching TV like being in a movie theater!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful staff and great service. Thak you very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic TV mounting installation was great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician/installer Gabriel was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best to have trained professional to do this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers did a fantastic job worked fast neat and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was exceptional and staff was very courteous.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Half the job?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, the two people who were sent out were very nice and efficient. However, they somehow convinced my wife that a standard DVD players shouldn't be hooked up and that it should be a Blueray... so they got out of hooking that up... Next, since we didn't purchase a credenza to place the components in, they left the wires undressed. Finally, they didn't stay long enough to brief ME on how the set and the remotes were hooked up for operation... something I had to figure out for myself after they left...

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Let me start by apologizing in advance for any issues you may have faced. While we may offer our customers time to time the ability to upgrade a current installation, it is in no way a requirement. As for the wires that are installed, unless direct by the customer and the additional items required are purchased in advanced, are not hidden or otherwise ran in any specific way. Lastly, while we do our best to ensure all parties in the home are involved during installation and setup of their new devices, our installation team does run on a set schedule and are required to finalize their current setup in a timely manner and ensure they are ready for the next appointment as soon as possible.

  • Rated 5 out of 5 stars

    Very knowledgeable and respectful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agents were very knowledgeable and respectful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar- tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not geek squad as promised, 3rd party. Unable to connect new sound bar to new tv. Did suggest another sound bar, that i was able to set up myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    COOL SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were no geeks they were the cool kids!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good, fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have had a good experience with the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely arrival and setup of TV by professional staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i could not do a better install if I did it myself

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Techs very efficient, friendly and offered advice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that mounted the TV were efficient, on time, offered advice on future projects.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool service. I would choose it again if I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easy to use and enhances what I already have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get the membership!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were friendly and got the job done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gear picture. Easy to install and setup. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was on time and did a great job with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad took care of an installation issue.

    I would recommend this to a friend