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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1744 Showing 34,861-34,880 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service but did not like the upscale they try to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aron from The Geek Squad was super efficient and professional

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    65” TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician came and said he could not mount the tv on my wall.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Amateur hour! NEVER AGAIN!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unprofessional amateur service. Multiple holes drilled in my wall. Installers had a cheap stud finder that was useless. Did not use supplied screws that came with my wall mount, instead bolts were used. the bolts used makes the tv unadjustable since the bolt heads stick out too far and interfere with the adjustment rails. They marked up my white wall covered it in black dirty hand prints and black scratch marks. They even used a PEN to trace the wall mount on the wall!!! I had dust all over my floor and electronics. The end result was a tv that was mounted crooked. I could have done a better job doing it myself. TERRIBLE SERVICE!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the Geek squad members...............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was exceptional. Prompt. Professional and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Team worked well to install equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Things went very well and it was fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in on time, Did what they said they would and I couldn't be more satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and dependable mount that holds up well

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I would hesitate to use this service again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walking out of BB feeling that a member of the local Geek Squad would hang and install the TV mount is what I thought might happen. I soon found out my TV mount was being installed by a sub contractor of BB that kept trying to deviate from the scheduled time which intern caused a week plus delay of hanging a TV on the wall. The tram that did finally complete the install was was exceptionally proficient and professional .. if you choose to go this route before leaving the store the logistics.. ask for actual geek squad .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only way to go. These guys take all the stress.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and done The work in a timely manner great work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job by the tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly. The tech did a good job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the cost. I knew there’d be an extra cost to hide the wires behind the wall or inside a tube, no problem. But they didn’t bring anything with them to do any of those things.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gave us bad information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We paid to have our tv mounted in our media room and to place all of the cabling in the walls so they were not visible. The guys that came out were friendly but told us they could not bury the cables as the wall was an outside wall. This was not correct and even though they had given us their contact information they never called us back.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your feedback with us. Having your home theater look nice and tidy with wires hidden in walls is a great option for many. We're sorry if this wasn't able to be completed as we expected, and are sorry for the inconvenience that this caused you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the team that came to my house to do the work was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great very professional did excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient can watch t v from any place in the room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job for tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt service and enjoy tv on wall did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable technician, really helpful and clear

    I would recommend this to a friend