Customer Ratings & Reviews

I couldn't have been happier with the service I received

Awesome staff available to assist in the installation

Delivery was on time as scheduled. The gentleman that delivered and installed the TV were professional but.....they plugged the COAX cable into the TV instead of the Cable Box which I only found out after having to schedule Comcast to come out and troubleshoot. I texted with the Tech from Best Buy and Confirmed everything was plugged in and all connections tight. He confirmed to only find out later they weren't. I thought that's why I paid $199 for them to do a thorough and complete job. Not so much! Beware!

The tech was very good at his job installing my purchases.

The agents were nice and got the job done efficiently.

Excellent service...................................

I purchased and setup my appointment at the Best Buy Spring location. I paid the premium price $200 and was informed that was the better one to go with because it would hide ALL the cords. Well it did NOT and I am very dissatisfied with the look of my mount. If i would of known that i would of paid the cheaper price to still see the cords.

Couldn't do everything ordered, very disappointing.

The TV works great and people loves the TV on my wall and they wanted one...

Best mount ever, holds a 100lb tv over top of my baby changing table

Installers were 3 hours late past the window of time I was given. Okay, there were call-offs and I realize this wasnt their fault. I purchased a tv, hdmis, warranty, installation, and a mount from Best Buy. The installers were unfamiliar with the mount and drilled into my wall 3 times before getting it right. (This is a brand new home that now has visible holes on the wall) Also, they did not come equipped with fish wire to run the hdmis through the wall in order to hide them. They told me this was an extra option when scheduling (no it wasnt) and when i argued that they blamed my builder. They also said it would add 2 more hours to the install (it was now 7pm) I went and bought fish wire myself for $30 and completed the job myself in 15 minutes. I have never had an issue with Best Buy or Geek Squad until now. I have holes in my wall after they didnt even complete the installation i paid $250 for and now no one will return my calls.

Excellent service from GeekSquad, my tv look fantastic.

I love the work they do. Very professional. Very good

They arrived on time! They were very efficient on Detail of connection! Highly recommended!

Installed tv and setup my Apple TV and hide cords nicely.

Geek Squad is extremely talented and professional!

They were on time, professional, and tested me before they came

My manager at our location informed me that yes the tvs came and yes we have mounts for them but the mounting and set up was never completed. This is the first time this has ever happened and I've used BB for this in the past several times. I just want it corrected.

After the delays, I will never use Geek Squad or shop at Best Buy again. I scheduled a TV install appointment for my senior mother to help her get a new TV installed. At the first appointment, the techs said she needed a different wall mount unit. No problem, returned one, ordered the one they wanted, made a follow-up appointment. Today was the install appointment date. After waiting for 2+ weeks, they hung a missed you sticker on our door and left. No call. No knock. They just left. I called the local store to see what happened and they hung up on me after I expressed my irritation in waiting just to have them leave with no attempt to contact me. All they would do is offer to reschedule again. This time a month out. Use anyone other than Geek Squad and you’ll be better off.

Agents were neat, thorough, and polite. They clearly explained operation.