Customer Ratings & Reviews

They put my tv up exactly where I wanted and quickly.

I received very professional and excellent service.

Easy to mount and great fit with my Lg Nanocell 65”

Set up went smoothly. I am not sure why I paid a fee for nembership and still pay a fee for set up instalation which was extremely high.. I will not renew my membership. Not worth it.

overall professional and courteous at all times. TY

On original date to be delivered, I was under the impression that it would be installed also…as I kept getting emails to “prep” my area for installation. Once that was cleared up and rescheduled, and having a huge box in my living room for an additional two weeks, Geek Squad called the day before scheduled installation to cancel and reschedule. I cancelled the order and did it myself. My overall experience with Best Buy was terrible. From recommending an incorrect mount that wasn’t in stock (delaying TV delivery for over a month) to confusion on delivery vs delivery AND installation, to the final straw of Geek Squad cancelling appt. The other place is right. I was sorry.

Not completely satisfied as it’s slightly crooked.

Guys where on time and done their work very quickly

Agent did not check all settings so had to do it myself. Paid so we could watch tv right away but did not work the next day

The wall mount is great. Holds the TV in perfect place

The agents were friendly and completed their assignment promptly.

tv stand is connected to the the mounting love it.

Horrible service. We ordered this mounting service because our TV had been unlevel the past few years. Third party techs came out on Monday to level it and to hide cables behind the wall. We were told by the Geek Squad agent that made the appointment - “in-wall mounting and appropriate equipment is fully included”. The techs mounted the TV unlevel again and refused to hide cables behind the wall because it wasn’t written up on the work order, even though we explained that we were told it was included and also written in notes. I called Geek Squad that night and the agent made a next day appointment to fix the leveling and hide the cables. Tuesday comes and it’s a no-show… Call again to reschedule, and again the agent states that it includes hiding of the cables. Wednesday comes and it’s a no-show. I call again and they state that it’s been rescheduled for Friday and that hiding of the cables is included. Friday comes and it’s a no-show. We truly talked to about 10 different agents over the course of that week and ALL indicated that cable hiding was included, was in the notes, and that they are “so sorry” the appointment keeps not happening. We call again Friday night to figure out what in the world Best Buy is going to do to help us after $215 for this appointment and $285 for in-wall hiding equipment and three no-shows, all of which required extensive scheduling on our end with work and a baby. This new tech scheduled a Sunday morning appointment for actual Geek Squad agents to come out for remounting and cable hiding, rather than third party. She assured that I would receive an email and text with confirmation of the appointment. Not only did I receive NEITHER, but the appointment never showed on my account. I had zero visibility. I called multiple times that weekend to look up the order number and request that confirmation messages be sent. They all assured me that the appointment did exist for remounting and cable hiding, but could not send an email. So we effectively just had to trust that this appointment was going to happen after three no-shows and after no ability to track the appointment. The Sunday appointment did finally occur, but the refused to hide the cables because it “wasn’t written up on the work order”. We explained that we’d truly talked to 10+ agents that week, that they all claimed that it was included, and that it was all written in the notes. The guy said he’d call his manager and ask, but they came back and said nope they couldn’t do it. I can’t describe how angered I am at this horrible service. To the point where I don’t think I’ll continue to shop at Best Buy, and especially won’t use their services.

Agent was very patient and helpful, arrived when he said he would.

YES THE INSTALL WAS GREAT BUT THE PROGRAMMING THE CONTROL WAS UNACCEPTABLE

Very good service timely. Polite efficient and was always in time.

Great service and really quick service for 2 tv mounts

I have had an absolutely miserable time with Geek Squad for a TV purchased on July 7, 2024. It took three times of have Geek Squad in my home before the TV was finally installed on the wall only to find it has a defective bracket. Since then i have spent hours on the telephone working to have the TV replaced. Each time i ask that call be recorded and stored and notes place in the system. I am taking off of work for what i am told will be delivery and installation of the new TV only to have the appointment cancelled. This week Geek Squad wanted two visits - 1) to deliver the new TV and remove the defective TV. BUT NOT INSTALL THE NEW TV. I was told this would required another appointment and another day I would have to take off of work. WHY CAN’T A TV BE DELIVERED AND INSTALLED ON THE SAME APPOINTMENT! Speaking with customer service to sort this out the representative’s dogs are barking and other noise (children?) in the background. Can’t be easy for the customer service representative either. Three calls yesterday and no notes in the system. This is terrible and problem still not resolved. Soon it will be three months.

Meets all of my needs, what more could I say.......

The TV mounting was fine. The problem still is no replacement TV due to a damaged TV delivered and placed on my wall for over 2 weeks. Best Buy offered $50 for my tens of calls and discount to purchase another TV.