Customer Ratings & Reviews

The installation was amazing. Carefully done. Looks great.

Didn't come with ladders for a wall mounted tv. Had to use my ladders.

Not very please. When came out they couldn’t find the studs in our mobile & said the TV & mounting could not be put up. Our handyman was able to easily install it & it works great. A rip off to have to pay & then then them couldn’t do it!

The product is excellent and the service was outstanding

This was was a strong and reliable mounting mechanism that we needed for our new TV. However, I wish I had research a little more before making the choic on this one. I wanted something that was strong and secure but also wanted to have some swivel so we can move the TV so we can view from different angles. This one does not have that option.

great job. no problems. even gave advise on the xbox

I’m torn on the review here because the crew originally that came was horrible and screwed up majorly on the wall mount. The people who came to redo the job were amazing and did what should have been done the first time

The wall mount job was completed to my satisfaction.

They did the job very quick, very friendly people .

It seems the geek squad tech was convinced there is only one level of tv mounting service when there are clearly two. It sure did not feel like a premium service and my mother in law felt as if they gave her the run around non stop over every item. The service given felt like what should be provided with any standard TV mounting.

On time, friendly, knowledgeable, good, complete service

I have to use two remotes to turn on the tv. They did not sync the tv correctly to work with the cable remote

Great work, Professional service and neat work. fast

Great service installation technician!!!!!!!!!!!!!!!!!!

Everything was installed with the very few problems.

Wonderful service! The tech was very helpful. Great.

Knowledgeable.Friendly Compassionate. Good work ethic. Honest.

EXCELLENT SERVICE. VERY WELL DONE. I AM VERY HAPPY

The one star rating is for Best Buy and the fact that you want me to rate my Geek Squad. We did not have a geek squad who came as promised, we had a third party service who rolled up in their pick up truck with my tv strapped to the back of their truck. The men who came were nice and pleasant and took their time doing what was needed to get the tv up and ready ( 1 star not for them). Again told that geek squad was coming, that didn’t happen. Then I was told that the crew would bring the mount with them because if it wasn’t needed then geek squad would take it back with them and I wouldn’t have to worry about it. That is not what happened. Since it was a third party I now had to make a separate trip to the store to return the mount. This isn’t the first time I’ve had issues with Best Buy when it comes to having large appliances delivered. I’m done, I will not purchase something from Best Buy again that requires a delivery always a headache or frustration.

Works a advertised. I am pleased with my purchases