Customer Ratings & Reviews

The team was knowledgeable and answer all my questions

Was a third part contractor, not Geek Squad. Nice guy but not very knowledgeable of the TV. Got it mounted on the wall, plugged it in, went over the remote and called it a day. For the money I paid, I had expected a bit more.

Great Services with "Andrew". Will call again.....

Geek Squad outsourced to a 3rd party vender that scheduled me for a time between 7am and 7pm then said they would be there between 1:30pm and 4:30pm. Didn’t show up until around 5:30pm and had no clue how to setup a TV. Had to show them where the power plug went. Called best but to ensure a geek squad member could come and fix my issues and they again outsourced to the same 3rd party company. I had to drive to the store a speak with the GM to try and get things fixed.

The agents mounted My tv's with such professionalism.

It is amazing really makes coming home amazing ...

Clean mount and setup including sound bar & remote

Very happy with big screen tv purchase. Samsung makes a good product.

great over fireplace.. I would have it no other way

The geek squad didn’t do a set up! Setup was done by an independent contractor. I was supposedly scheduled for 7am service but the contractor didn’t arrive until 7pm! Totally disappointed!

Great option for the size of tv that it is holding.

They installed our TV. Pretty hard to pull it out of the box and plug it in! They then told us our perfectly good router wasn’t any good, and they told us what we should get. So we went back(an hour drive) to get what they recommended. Tried to set it up, even Called the Gerks for help. No good. Our cable co came out to change our cable, and told us the modem Wasn’t.a Modem, but a Mesh! So we went BACK to get a correct Modem. Which I was Finally able to set up Myself, and get our tv to work!

Geek squad do a good service installing my tv nice people

The installer were very nice and polite. However they did have a hard time doing the install. I had the TV installed over the fire place and it is not centered, it is off center by several inches. disappointed .

Technicians courteous, efficient, and did nice work

they did a good job hanging my mount except i did find a few snaps around after they'd left

worse experience these set up guys charged 299.00 and the guy that came was suppose to show us how to use the TV with remote never told us any information about the set up and how to use the features still trying to figure it out ourselves. Also they would not put the TV where I wanted it to go over the mantle, they put lower than I ask them to do.

Installation went well. contacting geek squad for help afterward is a nightmare. Dysfunctional customer service. Not happy with aftercare that was paid for. Still waiting.....

Keith who delivered and installed was amazing. The Best Buy customer service could not have been worse via plus call center and Mid Rivers MO store. Carl the manager told me the problems with my delivery was because “I’m not the first person or last who will have my experience as well he threatened to return my 3k purchase rather than help. Over 8k spent in that store and that is how I was treated. Done as a customer, plus member and CC holder (will cancel plus membership and payoff and cancel CC. Nobody cared so why would i continue to be a customer.

Installer worked quickly and cleaned as he went. .