Customer Ratings & Reviews

Develin did a wonderful job. Very professional. Thank you

Am unable to use the features of wall mount (Pull out, sideways, etc) after Install of 75”/TV. Wall mount fits up to 84” TV. Same issue with 2nd wall mount for 60” TV. Used zip ties to secure TV to mount. Not happy wth service and have NOT received call back from Geek Squad management.

They did bring the tv inside and mount it to an existing mount. They did not set up the internet on a smart tv. I feel the service was worth no where near the cost.

I was away from home (at medical appointment) when staff from Geek Squad arrived, however my husband Bill met them at the door. Staff removed old plasma TV, then set up new LED HD. Staff had set up prior remote as requested. I was told they basically said this new set operates like the old one, and seemed to be in a hurry to leave. When I turned set on, only advertising icons appeared; unable to connect with any channels. I phoned telephone number listed on pamphlet, heard “due to high volume of calls, an unusual longer wait time. I waited approximately 20+ minutes, when Bill advised he was driving to the Best Buy store. After conferring with two managers, they informed him how to bypass icons, step by step.

They were very accommodating, and had no issues with our several requests..

Things went well,new tv set for some great viewing

Too expensive for the service provided. I think there should be a price list, not one size fits all!

I have had such a bad experience with this that I would not recommend it to anyone and I haven’t even had my tv installed yet! I started this process by inquiring/scheduling a tv install online. I asked several times if the price quoted to me included everything including all materials and labor. I was assured that it did. I then go into the store to complete the order and was told a different price which was $150 higher that what I was told online. The associate in the store tells me that the people online should not have told me that and they didn’t know what they were talking about!! I was extremely upset about this but decided to proceed with the install. I scheduled the install on 11/24 for the earliest available date which was 12/22. I was ok with this due to the fact that it would be done by Christmas. In the interim, I received an email asking me to rate the service that I received up to that point. I voiced my severe displeasure with the process on that review. I received a call within 24 hrs of that review from I guess customer relations. They admitted that they dropped the ball and agreed that there was a disconnect between online reps and in-store reps. They offered me a $100 store credit for my troubles. They told me that it would be available to me asap. Well when I inquired about the store credit at the store and over the phone no one had any info about it and refused to honor it!! Fast forward to 12/16 (2 days before they are supposed to come to my house) get a call from geek squad saying that they can not do the job because Best Buy won’t allow them to install a tv over a fireplace. Two questions. Why wasn’t I told this when I scheduled it on 11/24? And why did it take so long to finally tell me?? With the amount of time that lapsed between scheduling it and receiving the phone call I could have scheduled someone to install an outlet. I also wanted to upgrade to the next model of the same tv prior to the install but I was told in order to do that they would have to cancel the entire order and I wouldn’t be able to get it installed until 1/11/22!! The geek squad manager told me that he would ensure that I received the upgraded model on my original install date. I asked the guy on the phone who told me that they can’t install the outlet if he was aware of the switch in tv’s. He said he was not aware of it but he would bring the right one. So here it is 12/17 and I really don’t know what to expect on 12/22?? Are they even going to show up? And if they do will they have the right tv??

The TV was not mounted it was already in place when the Tech arrived.

The agen mount the TV to the wall. And was very helpful.

Techs were very helpful. Clean up after themselves

Very professional and though. I'll use them again.

The geek squad did a great job with installation.!

It works great. Would recommend to family/ friend.

Proffessional and polite. Never a bad experience and this was no exception.

This experience wasn’t so great but every other time have been flawless

The technicians were in a hurry and did not clean up. And I paid more for the service than the cost of the TV. Ridiculous!

Geek squad is the best. Great job on my installation

The Geek Squad agents connected my TV and the wall mount.

Agents arrived without calling first to let me know they were on their way. They mounted the tv set without any issues. Had to ask them to connect sound bar which they should have known already they were supposed to do. Had ask them to connect a couple of apps. Had to ask them to go through the tv and remote features and how to use them. One of them flew through them but I managed to catch a couple. Didn’t want to keep longer-seemed like they were late for date!!!! Have had much better experience with other geek squad techs.