Customer Ratings & Reviews

The agent mounted tv and all devices were connected.

I purchased a TV, and the installation fee was a little high, 249.00. When they arrived, I was told it was an additional 139.00 to mount over the fireplace. I was told that insures routing cable wires ( which I don't have) and insurance in case of damages. I was confused because that is what I was told about the 249.00. So basically, they want to charge 200.00 more than a local service just to scan a TV to the wall. I will never by anything here again.

Quick set up. Great for my needs. Good mobility and tilt

Paid the fee for quality service. The install took about 10 minutes and looked ok. About an hour after they left something did not look right. I measured the tv to the ceiling and to the floor. One side of the TV was 1/2 inch higher then the other. Had a service call to fix it which took about a week later.

too long the time to schedule delivery. I had to waste 3 hours todo it.

Very professional team but we did notice after the technicians left that one of the televisions was not level. Contact was made with the tech and he assured us he would return to adjust the mount but never did.

No show on first day. Said it was rescheduled for the next day without telling me, but then cancelled that too. Then rescheduled and canceled three more times. I went 6 weeks being strung around given different stories from the item was on back order, to there weren't enough agents available. Yet, they kept rescheduling and canceling within minutes afterward. Chat agents, phone agents, in-store agents, all were on a different sheet of music. Terrible experience.

Agent showed up alone to install a 65" TV, I ended having to help him lift it. So much for hiring someone to spare my bad back. Agent lacked the proper cables to complete installation. Said he would call the following morning. Nothing. I went to Best Buy and bought the cables. With no call by afternoon, I routed cables myself and at my expense. Agent finally called at dinnertime and I told him I had installed the cabling myself. He said "OK, good" and that was that. Nice enough kid but way over his head. Not to mention that I paid $225 for the service plan

I booked my installation in store with the department manager. I spoke with him for about 30 minutes to make sure every detail (location, wall tupe, tv type, ancillary products) was covered. When the agents got to my house they indicated that the install would cost $300 behind what I’d already paid because of the location of the mount (which I was very clear of with the store manager). I asked them to call best buy or the store to discuss. The agent told me it was my responsibility to call and that it was only his obligation to wait five minutes. While on hold with the store I asked the agent if Best Buy could just bill the additional charge to the card I used to pay for the install. The agent said I would have to pay cash or let him take a photo of my credit card on site (no way!). I spoke with the store manager who asked if the agents were wearing geek squad uniforms (he feared they were frauds). They were and he spoke with one of them. After speaking they immediately did the install with no additional charge. However, the agents put multiple (12) holes in my wall in order to, as they claim, find a stud. They spilled a large cup of water on brand new flooring. And they didn’t take time to explain anything or consult with me on any decisions. They also refused to install a sound bar mount the store manager said would be part of the install. So, once they left I had to take the tv off the wall, undo all of the hardware, install the sound bar mount, and rehang the tv myself after recruiting a friend to come over. I’m not sure what I was (over) charged for other than to have them put a bunch if sloppy holes in the walls of my new house.

The worst buying experience . I purchased a $3000 TV and was treated terribly. Purchased 12-16 finally delivered 1-3 after three times, Each time I waited at my home ALL DAY. The first Delivery 12-24-24 set TV up took 3 hours and TV did not work no problem that happens then waited 7 days Christmas I understand next appointment the TV was open and no remote in the box!! Wait another 8 days finally delivered. I called and went to the store and no one would help me or expedite the process you have to wait 8 days. I asked what can you offer me the reply we must have the TV on the wall before we can offer you something for your troubles. I was told I would be contacted by the Dedham store but have heard nothing. It was a TERRIBLE exprence the worst part no one helped me and WAITING in my home for 3DAYS

The new 65" TV was installed very professionally and on time.

Appreciate the tilt feature and enjoy watching the TV from all angles of the room

We love the TV but the insulation and set up below our standards. Brian seem to be in a hurry to go to his next job. The TV was installed but we had to figure out how do use it because we were given no help. Sad but that's the facts.

we paid extra for over the fireplace mounting, and bought an extra kit to hide the tv power cord, weren't told until after they got her they couldn't use the kit, and that all wires would have to be exposed, tech didn't even zip tie them together & didn't even hookup the tv to the wifi. Why would anyone pay $500 to simply hang a tv mount? I would not recommend

SERVICE GUY WAS HELPFUL, PATIENT AND WORKED TO MAKE IT LOOK PROFESSIONAL.

deliveredwrong tv.had to call to comeback with right tv

The first agent installed incorrectly and not at the height level requested. They did not add the VS spacer and correct M6 screws. Instead used different screws they had in truck as they thought the screws that came with the Sony Ultra Slim mount were too short. It took 4 redos as the tv wouldn’t mount straight. Last techs had to go Best Buy store to request a new Tv to get correct the vs spacer. Instead manager let them open a new box to get the correct vs spacer that came with the tv. I no longer had original box as 1st techs took all the boxes. Even with the vs spacer and M6 screws, the techs still found it very difficult to hang the tv straight without dropping on one side. Even after the 4th redo, techs didn’t test the mount motion as it was at the closest to being straight and afraid it would drop again. Last techs said something happened to the mount, possibly damaged from the redos and using the wrong screws. We still haven’t used the full motion mount for the tv as after 2 months of redos, we just want to finally enjoy the tv. We wrote to Sony customer service and they advised we lost the warranty as it was installed incorrectly. We only received a $100 gift card for the inconvenience from Best Buy.

The mounting is beautiful. Wish the power cord could been hidden as well.

Was a little expensive but they were very convenient and helpful

easily the worst and weirdest experience i have had with customer service. first off, the window - 8 hours?! really? With me, they ghosted me on my first appointment. after hour 6, i called geek squad and they told me that "they couldn't locate the truck" and that i would have to reschedule. that was after about 1 hr on the phone talking to the rep to get that "information" - upon rescheduling, it wouldn't let me do it online, so i had to go into the store. Cue another 2 hours of my time wasted - long story short, the rep didn't know what happened, and basically had to cancel my original order, rebuy the tvs and reschedule my install. The next available appointment was 2 weeks away - great. 2 days later i got a call saying they had an open window for the install in 3 days. better. Cue waiting all day again. this time i went about my day until i got the call that they were on their way. The tech showed up about an hour later than the scheduled window. Installation was quick, when it finally did happen. However, the installer left all the trash in disarray all around the rooms of the install. Now, fair warning, the only reason I got install package was because it was free with my purchase. And i figured it would be straightforward. One less thing for me to do. Boy was i wrong. What a joke. Do yourself a favor and don't bother with a "professional" install. There was nothing professional about it, and it's amazing this service still exists. I will never do that again. And for the record, I don't go and blast companies - i generally give the benefit of the doubt. I am calm and patient - but this experience was next level incompetence. the whole system is set up for failure. third party installers that geek squad/best buy have no control over at a local level.