Customer Ratings & Reviews

The guys did a wonderful job on the installation of the TV

Exceptional delivery and installers. They went above and beyond my expectations.

The installers were very professional, on time, and very pleasant.

Good helpful quick and knowledgeable. Was in and out in 30 mins

Never came had to reschedule. Package not available but no one called me. I had to inquire about it on my own after time was up so i waited all day to wait another week to watch the new tv.

I took it home and Nerd Squad installed it when they delivered the television.

It’s outsourced by some random 3rd party I used this service so many times with geek squad and it was great. Now you get to explain everything to a call center in India and they book some random person in your area. I had to fight to get them to send two people to hang my 77” tv. Don’t do it. Don’t use this service.

If I could give a zero rating I would. So they contracted this out with someone who they were supposed to be coming between 11 and 1 PM. They never contacted us. We kept calling customer service finally at 4 PM. He told us he would be late. He arrived at our house at 9 PM And said he needed more money to mount the television. We felt like it was a total scam. All along they knew this TV was being mounted above the fireplace. But when he got there, he said it would cost more money because it was mounted over the fireplace. Do not , get Geek Squad. You couldn’t even get hold of people. I tried to even find the number to call and complain about this Contractor guy not to use him again and you can’t even get a hold of anyone. It’s very disorganized do not use them.

I was wanting a new 55" TV mounted above fireplace. The first person they sent out said they had been doing the job of installation consultant for only 3 months. She said she didn't know what to do in this case, and she would have installation team sent out in a few days. They gave several different options and said "it wasn't impossible, but it would be highly difficult". That didn't instill a lot of confidence in their ability, so I hired a local audio visual company to do the work instead.

The TV was set up correctly, but I asked that the TV be mounted higher and gave them an example of where I wanted the top to be. The TV wound up being more than a foot below that.

Ordered the mount and an In wall power extension with installation on November 30 but couldn't get the installation until February. At installation time they tell me my installation covers one, but both. So I have to pay for another. So I pay for the in wall power install. I get my credit card bill and the double bill! 2 hours of calls with Best Buy and no fix. Citi financial wants me to fax my emailed receipt to them. Who has a fax machine? So it costs me a few bucks to fax my receipt to Citi to dispute the charge. No wonder they are closing stores.

Great features . Better durability. Not that easy to install

What a mix ! One installer was very helpful and polite whereas the other was rude. The helpful one made sure we were satisfied with installation. The other was bossy and uninterested in our concerns. We did express our feelings to the manager.

Waited 2 weeks for install and set up for the new outside TV with mount. They said they will send an email or text the day before to lock in the time. They sent me the message and then when looking at time, it showed the next available install was another 2 weeks!! Yes they gave me back my money plus $100 but I had taken the day off to be at home when they came and that vacation time is worth lots more than the $100. Fortunately my friend came over and helped me and we got it done but just know that just because you have an appointment, does not mean it will be kept.

Wanted a tv tilt that skewed out at an angle to watch in adjoining room

The Agents did a wonderful and provisional job....

This has not been a good experience. The TV has yet to be installed. The third party installer did not show up within the time frame specified by BestBuy (2-5pm). They called after 5pm and told me that in their system my service was scheduled between 3-6pm, which was too late for us. I do not want the same third party installer working on the installation. I should also get a discount due to the poor service experienced to date! Please fix it. Thank you!

Geek squad did a very good job truly professional job

my TV was mounted too high it hurts my neck. I was receiving treatment for my R.A at the time they came so I was not able to direct them correctly :( I have to take it down and get a TV stand now. I'm upset about but not passed off it's unfortunate.

The jury still out there’s been some complications and some unqualified one on one and qualified person. Not very good at his job to get the geek squad not good.