Customer Ratings & Reviews

My soundbar worked with my old LG TV but cannot connect via HDMI ARC. They say the problem is with the soundbar, but there was no problem with the previous LG TV. I think there is a issue with the brand new TV. Going to take the soundbar in to have it checked out

The agents were unable to finish connecting my TV sound because they needed to get a specific connector. Was supposed to come back in a week and as of today have not returned or called

DO NOT EVER HIRE GEEK SQUAD TO INSTALL A TV IN YOUR HOME!! I spent over $6000 on two Samsung TVs, sound bar, and Geek Squad wall-mounting Installation. My biggest mistake was hiring Geek Squad! Oner of the TVs did not work properly on the day of installation. The technician blamed the Direct TV box for the TV not working properly. I relied on his expertise. It took me another 6 weeks or so for Direct TV to replace my box. A second Geek Squad technician evaluated the problem - he also blamed Direct TV. I have now had 3 new Direct TV boxes delivered and installed in my home, but the Samsung TV still does not work! Now, Best Buy tells me there is nothing they can do to resolve the situation as the TV is beyond its return period. The only reason it is beyond the return period is because I relied on the technicians advice and had to wait for new Direct TV boxes. I have called Best Buy customer service numerous times - no resolution. I have spoken to the local Best Buy store manager - no resolution. I have requested that Geek Squad come back to my house, but they refuse to send another technician. DO NOT EVER HIRE GEEK SQUAD! I WANT MY $6000 BACK!!

They showed up on time and performed the service in a timely manner

I like the sturdiness of the mounting. It took longer to mount than expected.

On wall perfectly. Still holding up the tv. I thought it was Way too expensive.

The 3rd party agents delivered, unboxed and mounted my TV but, got it too high causing them to lower it leaving six holes above the final position of the mount to be filled and painted.

Not Geek Squad but was another contractor who done this job.

The installation service did not call, text, or email regarding their arrival before or on the scheduled installation day, marked 7.00 am to 7.00 pm. I called the 1-800 number at 3 pm to inquire about the status; they contacted the installer, told me I should expect an update via email within the hour, and gave me the installer's 1-877 number. Nothing. I called the installer, who would give me neither an update nor a reason why they would not show up and told me to wait 24 to 48 hours to get more information—still nothing. So I called the Best Buy store directly, who could also not see why this was a no-show. The earliest they could schedule the next installation appointment is another week away. This was an extremely frustrating experience, as I took off a whole day for this. This has never happened to me with Best Buy's original Geek Squad. Let's see what happens next week.

Great service from the techs and removed my old tv with no problems.

TV mounting through Best Buy is good, but not for the geek squad price.

Work done was really great and mounters did good job. Not worth $250 though.

Service was good but some apps don’t work properly

Agent was very quick and wellorganized super nice guy

The delivery of the television included installation and Cobb’s ted to all my devices. However I was disappointed that it wasn’t explained that initial visit did not include connection to my existing surround sound. Had to schedule another appointment for this.

This service was from a Geek Squad contractor. They didn't install the ethernet cable. Had difficulty getting cables through the wall conduit. Dirt stains on the wall after the work was done.

The 2 young men were very nice but they didn’t know how to work the remote I was given. There was no instruction booklet or no instructions on the internet. I called Bestbuy and Samsung with no response

The agents connected my wall pieces and connected my PS4 sysstem

Nice guys on time they were very proffedinsl they knew what they were doing

They were friendly and nice - quickly done. A little crooked though!