Customer Ratings & Reviews

I love this TV but maybe I went to big for my room, but I can deal with it.

Techs were not very friendly and did not do a through job of explaining apps and systems before leaving.

The team could not mount my computer monitors as expected. They seemed to have no desire to find a workaround to a simple problem and just wanted move on to another job.

Beginning of February this year Geek Squad came out and mounted television and set up components. At the time I thought everything was fine. Fast forward 4 months, thunderstorm came thru and zapped my TV. I had a surge protector at the time they set up my TV, they plugged my components into it but plugged my TV into the wall. The wires are concealed by furniture so I didn't think anything about it. But, you would think paying $200+ dollars for their service you wouldn't have to check behind them for errors.

This is a good svc if you cain’t wall mount the TV set for yourself.

The agents were supposed to mount TV and connect all devices howeverTV was mounted too low even though we discussed height it ended being 10 inches lower! Also not properly attached to wall, had to have someone else remount using proper wall anchors. Sound bar was being mounted upside down until we noticed and had installer remount. Contacted Best Buy to have TV remounted. Never got a response. Total waste of our money !!

The Geek Squad was efficient, neat and orderly. They did a great job.

Great install, no problems, all good. I would recommend.

I am beyond disappointment and have almost no words to express my frustration in a polite way with the order of this TV, which evolved from another order which was cancelled and rescheduled 4 times (maybe changing to another order help them to clean up the history). The company which BestBuy outsources to deliver and install the TV is the worst ever. I bought this TV including delivery/installation and it has been dragging for weeks with several unsuccessful attempts which are not conclude for innumerous unprofessional skills. They completely waste our time and money as customers. I have bought many products from BestBuy but will never ever shop at BestBuy again. You wasted all your possibilities to try to make this work, as you probably did not care at all. Innumerous calls, five appointments scheduled, lots of wasted time and efforts just to simple deliver and install a TV.

It took 3 visits by the TV installers to discover they had no idea how to hang my 82" TV over the fireplace to cover a previous TV CUBBY. I had to pay a professional $250 to hang my TV when it was supposed to be covered by my full service contract with the Geek Squad. That is the reason I purchased the contract, but I had to pay additional to get someone who knows what they were doing! Needless to say, I am not happy! Also, I had to wait a month in between each appointment because they were short staffed.

They did a good job with mounting my 65 inch TV!!!

Did not send geek squad. Sent third party contractor.

Service window scheduled for 12-4pm. Arrived at 5pm...Techs did not have capability of reprogramming our Logitech universal remote- would have been good for BB to have the ability for us to let them know that ahead of time....not offered on the website at time of scheduling

Took forever to actually get the TV mounted, which was nearly a month of time. I could have had the TV delivered and installed by a 3rd party within a week, which is what I should have done. When the installer was finally able to come out, the tech nearly damaged my new TV showing off how level it was. Even with Totaltech I'm not sure I see the value in this service because of the issues mentioned. If I'd been able to get my TV 4 weeks sooner... maybe. Now that the mount is up it looks good, but would probably be similar if I'd paid someone to do it much sooner.

Good mounting service and clean wiring management. Would recommend

We bought two 65” TVs and two soundbars with speakers from Best Buy. We also scheduled mounting for all products for December 28th and bought the necessary equipment. Thus after purchasing about $4000 worth of products/services, we were called the day of installation and told our appointment was cancelled “due to unforeseen circumstances.” On a follow-up call we were told the cancellation was due to a technician call-in. We absolutely understand that issue - life happens. However, when we rescheduled we were told the next available appointment was January 8th. Waiting 11 more days for a service when the cancellation was at no fault of the consumer is unacceptable. The professional action is to go above and beyond to make this right for the consumer. Very very disappointed in Best Buy’s customer service.

Geek Squad mounted this tv, however did not connect all of the peripherals I requested: apple tv, play station, etc. I had to have them come back 2x that same afternoon to either fix or complete a setup. When all was done, tv worked great.

Installing bracket on wall was terrific! Connecting Television was not good. They need to tell customers that it is only BASIC connecting. The installers do not run any wires into the walls.

This was to be my 3rd TV install by Geek Squad. The 2 previous installations going back several years were carried out in a timely, professional and friendly manner. Today Geek Squad didn't even show up to the appointment. I called customer support and was on hold for 35 minutes despite the message stating I would only be on hold for approx. 8 minutes. Customer support looks into the matter and returns that Geek Squad didn't show up because they couldn't reach me. Apparently someone has tried to reach me but failed to leave a message. This is a totally weak and bogus excuse given I work from home and was available the whole day to return a phone call if Geek squad did indeed try to call me. Why didn't Geek Squad leave a message so that I could return the phone call??? Why didn't Geek Squad try again this morning prior to my appointment window. I've paid for a service and they couldn't leave a message? Nonsense! I booked the desired install window based on my other appointments, both professional and medical. This is poor customer service to say the least. This is now a huge disappointment and inconvenience. For customer service to to treat the issue so casually without any resolution, has left an extremely bad taste. I cannot recommend Geek Squad going forward!

The agents who came to our home were nice enough, but unable to install the wall mount we purchased. Ended up getting a refund for the installation and exchanged the wall mount for a new one, and just installed it and hung the TV ourselves.