Customer Ratings & Reviews

They comes installed tv plus sound bar but was making excuses for sides speakers installing finally I have no choice they recommend me speakers stand buying but never come back to installation he shared his phone but always come up fake excuses never show up ?

Techs are great! Do good work. Big issues with scheduling. I was moving and explained to scheduler, I needed unmount and then mount at new place. Somehow mount team was ready 3 hours before unmount team even came. And no it’s stuck on status so I can’t reschedule. Making moving more stressful.

The installers never showed and no one even bothered to contact us. I tried several different options to contact Best Buy/Geek Squad just before 7p EST the day of our appointment and it was VERY HARD to get in touch with someone. I FINALLY was able to chat with an agent who rescheduled the appointment for me. I will now work on getting a refund for this service. We have been VERY GOOD BEST BUY CUSTOMERS for years and this is how we have been treated. :( :( :( Very disappointing. NOTE: I was sent a few emails with varying times that the installers were scheduled for. If you use this service, just know you will most likely wait all day.

The services I received didn’t match what I thought I had ordered. I showed the order writer that I had a more complicated mount that was to hold speakers, but the technician said the work order didn’t mention that.

We received two emails with the time frame for a representative to come out. The Geek Squad did not keep their appointment. As time approached the tail end of the appointment window I called to ask what time the person was coming. First, I was told we didn’t have an appointment. After I challenged that, I was told that there was no one to come out and I would have to reschedule. The next available date was three weeks later. I did not receive a call or any notification that the Geek Squad would not keep their appointment. I immediately went to the store and asked for a refund on installation. I was not going to wait another three weeks for someone to come out; I would return the tv first rather than wait.

The installers were very pleasant but were unfamiliar with setup of this new model. They were not from Geek Squad.

The Tv was installed very fast. There were a few things they did not setup.

The guys did a good job installing my new TV. They were very efficient.

TVs need to be programmed to work properly. One remote turns one TV on while turning another TV off! We would like to have all 4 new sets able to watch YouTube at the same time,

Best Buy sent a 3rd party company to do the install of my new 85” tv. The tv was not installed properly and I had to request a reinstall. Best Buy set up the redo appointment and when the 3rd party company came out they confirmed the install was done wrong the best part was it was the same guy that originally installed the tv. Now I’m told that they can’t redo the install, they don’t know when they will be able to reinstall it correctly it could take a month or who knows when they can come back and fix it. Now I have to admit Best Buy has been helpful and I now another appointment in 3 day hopefully everything will be resolved on this visit but the 3rd party companies need to be held accountable for their failure.

Mounting really nice on wall. They were very professional

Tv install was good and Bose. What I did not like was that the box for the cable were left loose on the wall box on the wall should be tighter. I will say I would recommend but you have to be on top of them so no errors are made. Walls were scratched also.

I purchased an LG C3 75" and matching LG 9SC soundbar. I told them I had an existing 85" TV that I wanted them to take down, and then since the mounting bracket was already in place, and the new install (I was told) included putting in a new mounting bracket, that I wanted them to install this bracket in another room. The receipt included an installation of the mounting bracket and TV. When they arrived, the team said that if I wanted them to install a different mounting bracket, this would be another $199, as their job was only to mount the TV. I called the store, and the TV dept sent me to install department. After 20 minute wait, a rep came on and I explained all to her. She said she understood and would have to get her manager to approve. I was on hold for 15 more minutes, she came back on and said she will be with me shortly. Another 10 minutes passed and then the line went dead-- I was disconnected. I called back in and waited another 10 minutes, by which point the Geek Squad said they couldn't wait any longer and my only option was pay the $199 and dispute later or have them leave. I wasn't going to fight the battle further, so they left and I did the new bracket install myself. Very disappointed.

The tech was prepared to sell me an 8 foot HDMI cable to hide in the wall, but did not bring the solution for the power cord. I had to buy and install that on my own later. Also seemed kind of iffy to send only one person to mount a 60" TV on the wall. I would have sent two.

Great price for TV, and great job by geek squad in mounting it.

I was charged for the premium mount pkg over$200,to get my tv mount & setup, however, when the installer got here he told me that I would have to pay an additional $140 more before he'd mount my tv due to the fact that I had a brick wall although he never checked or said any of this while he was asking me where I'd like the tv to be placed on the wall. He claimed the wall was brick, but he mounted the bracket to wood studs in the wall!!I was ripped off totally,...when I tried to complain about it to the store manager, & my credit card dispute/charges,..the story about the extra charge amazingly changed to "for set up of tv sound & other devices. But I thought that that's what was included in that premium price! In the end my dispute claim denied, & I had to wind up paying over $350 & change for the install. Even tho part of the install included total tech for a year, I have completely lost trust & confidence in this "Geek Squad Service," due to all the games they played in helping g to support the installers version of the situation rather than what was truly the real deal. This has definately caused me to hold back from purchasing any more electrictronics whereby I may need their services. The experience left me to feel stuped & duped all at the same time!!!

Used this mount for a 75” TV on a brick wall, It did the trick

I paid for the "Geek Squad" I had a 3rd party contractor show up. He did just okay, however he was not able to hook up until I paid $97 on my credit card to provide a longer HDMI cable. They were also suppose to install my sound bar and that did not happen. Total disappointment and having paid for the whole year of support , I should receive my money back and not some store credit. Never Again. I have been dealing with health problem and did not to put more stress on myself.

They did a great job I would recommen2 foot and familyTwo friends

They were very efficient and quick. The unit looks great