Customer Ratings & Reviews

geek squad installed it very quickly everything was straight and level

The Geek Squad mounted my 75inch tv, but left the wires hanging beneath it. I specifically requested that they be hidden.

When we scheduled the service originally, the Best Buy website mandates you buy the wall mounting unit with the service call. When the techs arrived, they found they did not need the wall mounting device as the computer screen came with an attachment to mount to the wall. They refused to return the unopened box with the wall mounting device -and- they installed the screen much too high (above eye/head level). When I asked them to lower as they did not follow my instructions as to where I wanted the screen, they declined saying they cant change it because they would have to make new holes in the wall and left. That is a ridiculous excuse. They did not want to lower the screen and left.

Product performed as advertised. Perfect for the TV we selected.

very low quality of work , absolutely not here to help , purchased 2000$ tv , and member ship for installation , few times explain in the store I need all wires in a wall !!! You sold me legrand kit for in wall installation , in a day of installation : 2 guys came , 1 guy was completely helpless , standing watching how another guy installing , another guy who was installing sad to me we CANNT put wire inside of a walll !!!! You need to buy another wire from Samsung !!! So….. they open my dry wall whith my legrand kit I bought from Best Buy , they installed a legrand kit in a wall ( without putting a TV cabel in a wall ). My dry wall behind tv was open on a top part of tv !!! So in the future even if I wanna put cable inside I CANNT do that !!! Because it’s slim TV and have a cable groove on a middle lov part of TV , after you PROFFESIONAL SERVICE dump my connection cable from legrand kit to the trash and long Cort for pick up cable FROM A wall , without even asking me if I wanna save it or not !! Then with dirty hands full of white dust all over start connecting a cables to MY tv and place in on a wall !!! When I find out they damp my staff I pay for !!! I went to trash box and pick up some staff, but didn’t no how many tools they throw !!! Now I have a missing tools from legrand kit!!! And when they saw me picking up staff from trash they look to each other and smile !!! What a beautiful day to damp a client staff which I pay !!!! To the trash !!! Now I have a open wall behind TV which gonna be a useless !!!! I pay for installation in Wall !! And have now outside cable hanging out !!!

They were on time and were very careful while doing the work

Installers from the geek squad were on time and efficient however the Sonos sound bar is too close to the tv- touches the tv when you turn the television

Before you choose Best buy to install your Tv , be aware if you have any problems the customer service is a nightmare , almost hateful , however delivery is great , trust me have a 3rd party do your installation, best buy will nickel and dime you. We purchased this with the expectation of a complete install. Be prepared to hear“ oh that is an additional $60 “ , we call customer service and found out installing our apple tv would $50 , all additional charges on top the $250 to install the tv , which we purchased in-store and told they will install everything.

The placement of the TV on the mount was too high and we will have to have someone come out and adjust the height of the mounting.

I mean they done the job, just sub -Factors like , one employee running late and conveyed micro aggression. Did not respect my apartment space

I was very unhappy with the process of getting my tv mounted. I set up an appoint and a few days later received an email confirming had the wrong address so I called to change it. The person on the phone told me they changed it to the correct house. 2 days before my appointment I get a call from someone at the store to tell me that they’d be coming to install, I asked about my address change and the guy told me it was never changed and he’d take care of it. The day of my appointment I get a call from the installation guys and they still had the wrong address on file. After a talking to a third employee, I finally get the address changed but their policy is that once and address changes, you have to reschedule your appointment. So after asking 3 stiles for an address change my appointment had to be pushed back another 3-4 days. When this appointment was finally set in stone I was told my a store rep that the 3rd party installers would contact me to set up a time between 12pm-8pm. Perfect. Because of my work schedule I needed an appointment after 4…. I got a call from Best Buy the day before my appointment at 8pm, I missed and called back and no one answered. The next day I get a call from the guys at 1030 am saying they’re 5 minutes away from my house. No one was home so I had to postpone my tv getting mounted another day. Long story short, I had to cancel 2 football parties, talk to about 5 different employees and had my appointment changed twice just to get one tv mounted. Not happy at all. I will say the guys who came and mounted the tv were very professional, they were great. But as far as the Best Buy employees no sir, something needs to be done.

Poor customer service, my TV was suppose to be delivered and installed today. I check this morning the delivery window changes to 1130 to 330pm, I check again around 1 and now it has a red box with an exclamation mark. I called them spoke with three different departments, and now there saying they didn’t receive the TV, I asked they didn’t know this ahead of time. Spent the whole morning waiting for nothing. Terrible customer service. I had to talk to three different departments just to find out they can’t complete the order.

Good tv mount. Great angles for wall mounted television.

3rd party came out not geek squad. I wanted to get a power concealment kit installed and he told me that he doesn't do that but Geek squad has done it everytime when asked.

Remote functioning remains spotty. On/off function

The install of the mounting is not level.. The install was done too quickly and the installers did not use a leveling device.

Easy mount. Tilts nicely up/down but would be nicer if tilted l/r.

Flat mount for tv. Easy to install. Looks great for my space

I love the fact that Best Buy has a mounting service, but they should have some type of discount for previous customers that they have already put mounts up before. Everything was already done, basically all the technicians had to do is pick up the tv and tighten the screws.

TV was delivered but apparently the wrong power cable provided. Had to call Bestbuy up to see about an exchange and was told they can exchange it a week later. I took off to get this setup and had them take away my other TV. Whats the point of buying geek squad warranty if the brand new TV you buy can't even be setup. Whats the purpose of paying for delivery service and professional installation if I'm going to just need to mount it myself anyways and fix the issue myself.