Customer Ratings & Reviews

This install did not go as well as my other installs went. These were 3rd party and did not directly work for BB. The cables behind were not neatly put up and that required some adjustment after they left

Mounting bracket installed by geek squad appears to be loose. a technician will be coming out next week to repair. Quick turnaround for correction but inconvenienced that the mount that I purchased from Best Buy is loose.

terrible job, they broke my wall! tv was installed crooked I called customer service and that was another horrific experience; they charged me 250 dollars; and after words I had to pay another 200 for someone else to fix it!!!! also the company they send had 1 star review on google; so you could do better best buy

The team was supposed to come Saturday between 10:30a - 2:30p. It was confirmed the day before. Around 1p, I called to see if they were still coming. The agent on the phone said, hmmm its on hold. I was shocked because it was a gift for my husband and we had been waiting most of the day in excitement. I said, what does that mean? He put me on hold, then came back and said, the person called in today, we need to reschedule. We were upset, so we canceled. We were refunded, but we should have been offered something for the inconvenience.

See earlier post, was not very happy, normally the Geek Squad does great work, but due to cancellations, broken promises lagging communications this experience was disappointing.

sturdy well placed and functional meets my requirmets

Fit our needs but not the easiest instructions for us.

Already had the TV Mounted but wanted to add a Sound Bar and Best Buy (Geek Squad) billed it as both an Install as well as a Sound Bar Installation as they had to take down the tv to month the sound bar and then rehang the tv.

Agent mounted my tv quickly and set up all devices.

They didn't hide the cord, even though there were conduits to do it and they weren't as accommodating as the guy I had a few weeks ago at my office. He was great, very helpful and gave good advice about the TV placement.

I don't normally write reviews, but my experience with a Geek Squad tv install was so unprofessional that I felt I needed to write one. First, the installers "broke" my existing TV mount and I had to help them figure out a way to then remove the existing flat screen from the wall. There was not " put your feet Up" and let the installers hang your tv as claimed on Best Buy web page describing the service. Once the new tv was hung the installers left, never setting up the two streaming services or voice activation that is advertised as part of the service. Then, to add fuel to the fire, they never cleaned up the mess they made leaving that to me. For $249 I would expect more professionalism. Trying to get satisfaction from Best Buy has proved futile, being passed from one phone agent to another. The third party, yes, a third party installed the TV, not Best Buy employees, provided me an apology but could do nothing to get me satisfaction I would not recommend the service

Missing part caused my installation to be delayed. Geek Squad did not have parts on the truck

Tv was installed but was expecting cords to be hidden

I think they did a great job hanging my tv and shelves.

The techs were prompt and friendly but didn’t finish the setup, after they left the picture was very dark distorted. I found that the set was in a low power mode. After correcting that and making a few adjustments I was happy. I think I paid too much for the service.

I ordered this product and installation on 12/30 of 2021. The Best Buy team botched my delivery for 3 weeks straight, for reasons ranging from “the wrong delivery address” to “the bracket was not located at the right store” I spoke with several team members in the store and on the phone. Nobody seemed to know how to help or what the problem is. Save yourself the trouble of booking through Best Buy. My advice is to buy the hardware(mounts, etc) and find a service online (taskrabbit or other) to do the mounting and installation for you. Geek squad and Best Buy do not have any idea what they’re doing when it comes to these services, they take your money and then they go and hire another third party and when there’s some type of miscommunication, they’re basically just a middle man that doesn’t know how to help. Do yourself a favor and book directly with whoever will be doing the installation. I will never be using this service again. My updated delivery time and date (after the third or fourth time being rescheduled) was yesterday, 1/22/2022. The delivery window was between 7:30 am & 1Pm. After not receiving any notifications or calls all day, I get a random call about 5:30 PM from a guy saying he’s here to install my tv. They sent one guy with no help (I have a big heavy 84 inch Sony Bravia) so obviously he needed my assistance. He then proceeded to tell me about how he deserves a tip because the bracket was located 45 minutes in the opposite direction from the store they told him it was at (Apparently they told him to pick up the bracket from Hawthorne, CA but it was located in Sherman Oaks) Obviously he did not receive any tip. These people will give you the run around and make any issues seem like it’s your fault or like you made a mistake. The only mistake is giving your money to these people.

I had my 70" TV mounted to the wall of my new place. The guy who mounted it said he would have someone else come and help him. He ended up not getting help and put it up himself. I was not happy about this information. This was a very expensive TV and very heavy. He should've asked if I minded if he did it himself but didn't. Not happy!

They are professional and provided excellent service.

The guys were very professional and did a very nice job.

BE MINDFUL AND READ THE TERMS AND CONDITIONS!!!! Be mindful prior to install of wall mounted TVs. I had a tv installed outdoors and the installers put a total of 6 additional holes in the stucco on the outside of my home and I was informed that they were not responsible for repairs. I went to the store in which I purchased the install and they seemed as if they didn’t want to have anything to do with the repairs. The only thing the manager could tell me is to contact 1-800 bestbuy. Salesmen should inform customers of things like this instead of focusing on just the sale. Very poor business conducted by Bestbuy.