Customer Ratings & Reviews

This was subcontracted to a third party and they were not Best Buy Geek Squad employees. They mounted the TV ok but the installation took four hours because they had great difficulty programming the Harmony Universal remote. When they left, it was working OK but we’ve since been experiencing ongoing problems. I’ve tried to troubleshoot it directly with Logitech over the phone several different times but it’s still not working correctly. They claim it was initially programmed incorrectly. We will require a follow-up visit by the Geek Squad to get it corrected.

This does not reflect on the Geek Squad team since it was a third party group who did my initial install of my new TV and my frustration was with the supervisor who "tried" to handle my issue. First of all, the install guy was late by 2 hours. Once he had the TV mounted and we removed the protective plastic, we found the TV to be broken along the bottom edge. He repacked the TV and returned it to the store that same day. This is where everything fell apart....the item took 10 days before it was "checked back in" within their computer system. This prevented the exchange process to happen so I could get a replacement and reschedule the delivery / install. After multiple phone calls over the week and 4 trips into two different stores, the TV is now set to be re-installed (no thanks to the original supervisor and no supervisor that ever called me back through the phone system). The whole phone system is a huge mess and is redirected to call centers (or who knows where). It never went to anyone in the stores directly. The supervisor I originally worked with from the start who promised to fix this mess kept giving me his card and extension number so I could supposedly talk directly to him but this was false and never happened due to the phone system they currently have. The compensation for all of this was a battle to get as well but I eventually accepted a minimal offer since he wouldn't budge until I said I would shop elsewhere. I'm finally expecting my new TV to be installed tomorrow after a month from it's original purchase date....so wish me luck!

Set up was fast agents were friendly. HDMI cable not connected solidly and came out. Took a week to get repair.

Combined with Geek Squad purchase to get good rate

THIS MOUNT WAS PERFECT FOR THE TV THAT WE NEEDED IT FOR.

Premium install package description states all devices to be working and syncing prior to departure. Due to schedule problems with installers - this did not happen as I wasn’t available when delivery was delayed past scheduled time.

Installer arrived with wrong TV mount…other delays followed. Long story .. short version. Geek squad very helpful, eventually completed. Kudos to first contact squad phone associates. BEST EVER

did not give instructions on how to use remote. had to call for tech help to use remote. left a long cable behind which they might need elsewhere.

We were told that we had 2 choices for delivery and installation. The Geek Squad would take a week longer but we decided that since we had used Geek Squad previously we would stay with them. The dayof delivery we were told that they would be there between 7am and 11 am. It was not Geek Squad and they arrived at 6:40 pm They did not call to let us know they would be late. Very Poor Service and terrible communication!

excellent service technician knew what he was doing

This product is just what the doctor ordered for watching TV.

I had bought a bracket to mount tv to wall and set up an appt for the geek squad to come out. So frustrated that a 3rd party showed up and mounted the tv but didnt hide any wires. Ugh. So frustrated.

Doesnt extend and turn as expected. Hangs far from wall.

Installer was courteous and professional and very timely.

They want your money up front, if you aren’t happy with the service, too bad. They don’t answer your calls or letters you write about being charged for a service you didn’t get

The agents mounted my TV and could not connect had to come out 3 different times before it got done and 4 different people to explain what needed to be done.

Subject: Extremely Disappointed with Best Buy Appointment Service First, I had to wait 10 days for a service appointment scheduled between 8:00 AM and 12:00 PM. On the day of, I received multiple shifting time estimates—first 10:35, then 10:45, 11:00, 11:15, and finally 11:30. After noon, I was notified that I needed to call and reschedule for another day. That’s unacceptable. My time was wasted, and the lack of communication and accountability was frustrating. I will not be doing business with Best Buy again.

When our TV was first installed they did a great job, but we had to exchange our first TV as there was a defect. The crew that installed it a second time was terrible. Our appointment was from 9 am-11am but they did not arrive until 4pm. They were suppose to call when they were on the way but never did, thankfully I happened to be home or im sure they would have left. Finally they tried to just leave the tv uninstalled claiming they didnt have time to do it. After threatening to call corporate they hastily installed it about 6 inches lower than previously installed, fortunately my entertainment center still barely fit. Terrible experience.

The team was courteous but I was unable to get the mounting readjusted when I realized it was high and hurts my neck .

What a nightmare! Installers were contracted by Geek Squad to replace defective Sony Bravia TV with a new replacement. That they did, but the damage they left in their wake included the following: Incorrectly reconnected the TV to the receiver/amp. Could only get sound from the TV. No sound from the surround sound speaker system. I asked them to connect the TV to the amo via the HDMI3 TV outlet. They responded, no that HDMI1 was just as good. Also lost connection to DVD player. Wires left dangling from the TV. They were also contracted to replace the 10 year old HDMI cable with a new one. NO CAN DO because the old one ran through the attic and they “were not allowed” to go into the attic! ENOUGH SAID!!