Customer Ratings & Reviews

Mounted tv pretty quick. they didn't confirm if i was okay with the position of the tv, which i wasn't. They will not hide any wires, just hang the TV.

Techs failed to ask desired location and placed components as they chose before I realized that they weren't as I wanted. Seemed to be in a hurry to get to next appointment.

Your staff did a great job in explaining the set up.

The installing agents were fabulous but the scheduling and management team were non responsive and did not provide customer service. We bought a brand new Samsung 77" TV. Initial installing team installed the unit only to realize the unit was a dead "DEMO". Under these circumstances, an expedited new install would be expected but we were put back on the regular schedule waiting more than an additional week. There was no support by the store manager or scheduling manager. Although this situation is believed to be rare, the management of this situation was unacceptable. Very poor customer service.

The agents were not accommodating when installing the wall mount, in-wall kit and the TV while the site inspection prior to the install was very well discussed and communicated. The install work was messy and felt like I was their mercy of the installers - looking for an excuse not to complete the install.I have seen better work by the Geek squad team for an earlier home theatre install in my home.

This TV had some small, glitchy display issues from the beginning, but they tended to resolve themselves quickly and were easy to ignore. Mostly, it seemed like an excellent TV to watch shows that for some reason are filmed too dark to view without a quality TV. 8 Months in, and the TV is unusable. Lines across the entire display, and several streaming platforms either won't connect at all and/or will randomly kick you out in the middle of watching. The amount of money we are expected to pay for something that clearly is not built to last blows my mind. I even bought the protection plan, and that has been nothing but frustrating attempting to use it. I paid for Best Buy to install, and the kids that showed up ignored where we had marked for it to go and left a mess of dust on everything. How is such a large company operating at such a low quality, all around? This was a huge splurge for us, and it's been pretty disappointing so far. Maybe you'll have better luck, we have not so far.

The technicians were very professional and efficient.

Simple enough. Choose two options. I chose the basic installation for my parents who live in another city. The technician didn’t even attach the cable wire prior to hanging. This was very confusing!!

They installed a cable different than the one I purchased because one i purchased was not long enough. I wish they would have offered me something better because my picture on tv is terrible. Not what you would want to see in a 77” qled.

Geek Squad was good.....but they mounted my TV a little higher than I liked after discussing where I wanted it. Not happy about that,...but seems like I'm stuck with height.

What the store customer service representative said would be done and what was actually done was slightly different. Not totally satisfied with the service but after getting an electrician in - fixed the setup to what we wanted.

Mounting was great. Guys did not know how to program. After they left I spent several hours reading manual and watching YouTube to complete programming.

Sony TVs are great and now that the Geek Squad (Kendall and Aaron) have worked their magic on the TCL TV, those are so much easier to use. Kendall and his crew have been great - appreciate their care and concern. John Stewart (sales) and Kristine Nahinu (manager) were/are the best - each and both shepherded our order through to install and Kristine was super regarding replacement/re-install of one of the Sonys - highly recommend one and all - Best Buy is blessed/fortunate to have them all.

Very unprofessional. Installer realized at the end of the delivery window that he wouldn't have the extra person required to install a large television. After waiting for help and multiple calls to me, showed up by himself at 9:30 pm to deliver the tv. Once he saw that it needed to be out of the box to go upstairs, he would no longer let me help (totally understandable). Told me that he would be back as soon as I got home the following day and to just call him when I left work. When I called, he said he was wrapping up a job and would be there shortly. 4 hours and multiple phone calls later, I was informed that him and another guy were en route and could be there about 11PM if I wanted them to, but they would rather wait another day. Promised to be back at 8am the next business day. 6 hours and more phone calls later, they finally showed up. Installed the tv a bit unlevel, ran the wrong wires to the speaker, and left the huge box in the living room. I will never pay for Best Buy installation again after this experience. They did promise a gift card for about half the cost, but for some reason it has to go through regular mail instead of email and will not be mailed until after my credit card billing cycle. Very confusing.

First they rescheduled without notice until the last minute for 10 days later then a couple showed up, no uniform, no ID and the first words out of there mouths are this is are 2nd day doing this. Then they struggled to get the 85” tv mounted while reading the instructions and making phone calls. This was bad all the way around.......

The men who came out to do the job were very nice but I wish they would have know more about doing a complete job. They did not know how to set up the remote to connect everything so now I have 3 remotes I have to use instead of one universal remote.

They mounted my tv’s but did nothing regarding cord management or any other type of assistance in wifi or sonos set up as my original best buy rep promised. After they left I had to remove the location tape. Out of area installers who couldn’t leave fast enough.

Very bad made holes in my ceiling telling me they not responsible to fix it. I have Bose lifestyle 48 and the did not know how to fix it. They couldn’t let the video play and was blaming the dvd or my system. I came home just to find out the hook up was done wrong. They gave me a window time they will come, I stepped out to run my errands and they called that they’re at my door luck I had someone at home if not they were going to reschedule it. Upon all that they couldn’t hook my lifestyle up and gave unnecessary excuses. Don’t waste your time and money.

Not happy! Lead installer negative from the second he got out of the truck. Then made at least 3 excuses as to why they would not hang my new television. Overcame the first 2, and then they (him and his so called manager on the phone), came up with a 3rd excuse, (because I didn't have plywood backing on the wall? Whatever! The studs were right there, I even marked them for them! bhaha. Long time customer of Best Buy, spent thousands! of $$$ over the years. First a purchase has been offered "free" installation. And, as expected, nothing is free! Best buy proved that! Needed this TV hung before all my stuff was moved into house next day. Had to pay a friend to come help. Very disappointed. Will certainly shop elsewhere next time, and Beware of "Free delivery and installation." It's a joke! Terrible customer service.

One guy was grumpy and one guy was happy. Service was awkward because the grumpy one looked as if he didn't want to be there. Not a pleasurable experience, but the job got done.