Customer Ratings & Reviews

This has been the worst order/process that I have had to endure. I have had the delivery/installation cancelled 3 times over the 3 weeks, I talked with multiple agents and 3 supervisors, and finally I was supposed to get an installation today. I also was supposed to be contacted and told when they would arrive today in a narrower time period. This was not done, I waited from 7 am to 7pm, and the TV and installation never happened. I am now being told that I have to reschedule the installation, and it is July 29th. They will "try" and get it earlier and call me back. I have been told at multiple times that 2 supervisors and 3 agents would call me back and update me. This never has been done. You guys had no problem taking my money when I ordered the TV and installations, but it is going to be over 5 weeks since I made my purchase. I have purchased computers, phones, and tv's from Best Buy over multiple years. I am also a Total Support Member for a number of years, and I have never been this frustrated and I now have a complete lack of trust with Best Buy.

Installer needs to come back and tighten. Big pain and inconvenience having to wait 4 hours

My appointment was from 10:30 to 2:30 and they came at 8:30 when I was not home and would not come back until I made another appointment so I missed the install. It is a vacation home so, I could not reschedule. Why give a window of 4 hrs if it not going to be kept? I also have a schedule. I planned my arrival for 10:00 to be early.

Geek squad did not do the install, it was another contract installer. They did not follow manufacturing unpacking and handling. I was terrified the thin OLED would break. They got lucky. Insist on the Geeks.

65 inch TV wall mounted with Sanus full motion mount. All seemed well. Then I noticed one side of tv was about an inch higher than other. Not sure how that happened. I didn't watch the install process but seem like agent would have used a level to establish horizontal line for the Sanus mount. I'm hoping the mount is not loose or twisting on the wall. Time will tell. Hopefully, guests will not notice the off-kilter TV screen.

I had a third-party mount my TV they were good but I find the overall geek squad plan and cost quite expensive. But since my TV is so expensive I feel scared not going without a geek squad plan

Not happy. The TV is fine but was hung on my existing bracket and which cannot be adjusted move backward or in any other direction. The TV is about 2 feet forward the wall and looks so bad. I will have to have it re-installed along with a new bracket if needed. He was quick and courteous but also left incomplete paperwork, most of it in Spanish. Not even a sales receipt. Really looks bad, like it's suspended from the ceiling.

The TV mounting bracket was improperly installed, so the TV was crooked. They spent two and a half hours trying to fix it and finally decided "something" was wrong with the wall. They replaced the bracket with a more expensive one to get the TV to hang straight. They did not have the tools required for the job (sockets & wire strippers). The speaker wire connection's were so sloppy I had to redo all of them.

The TV was scheduled to installed. The first installation was a failure because the TV was not at the warehouse. Installer was zero help in fixing the issue - told me to dial 800 number to reschedule. No explanation for the why the TV was unavailable. Second installation the installer was a no show - another full day wasted. The third attempt, installer was to arrive between 7:30 and 1 pm. The installer arrived at 3 pm without explanation for missing the time window. The installers' assistant was tied up so I had to help him carry the TV and help him install it. No discount on my installation fee. After the installation, the installers manager called me to make sure that I rated the installer a 5. He did not care about my horrible experience. He was nonexistent throughout the entire failed process. However, he made sure to contact me to make sure I gave a good rating. He just made the experience worse for me. BestBuy customer service was a nightmare. Hours wasted online and on the phone. Jeff from the BestBuy store Alpharetta was helpful. He finally helped me put the pieces together. Otherwise, it was a horrible experience

Worst Service Ever! I will open dispute for that. I paid full price for a full service. I didn't get full service. I can't talk to any Best Buy representative. Third party company first told me they would do it then they asked extra 230 $ dollars for that. Would never ever ever ever ever purchase this service again. I am writing this while waiting on the phone for the 50th minute.

The reason i give 3 starts is Geeck sqaud were not able to get the sourround sound going now i have $800.00 equipment laying around the house Which it was a waste of money.

I was finally pleased and happy with the geek squad techs that came to my home and put up my tv mount. They did a good job and where in and out in a timely matter.

The agents installed the wall mount and installed the monitor but did not finish the install. They did not make sure that the video and audio worked nor did they make sure that the cords were hidden and install looked finished. Bare minimum and did not show up initially on the purchase install date. Poor service.

Very disappointed in geek squad tbh. They no-showed for the first appt saying they didn’t have the gate code and they were unable to get hold of me. Turns out they had my number down incorrectly. Called the following day, rectified the issue and set up another appointment. After waiting another 5 hrs, they no showed again. Took an hr to get hold of someone in theatre supply only to be told the appointment was never made ( despite receiving notifications to the contrary). Set up another appointment for the following day. Called as I’d been waiting 3hrs already and had an inkling they were going to disappoint. After being on hold for yet another hr they tried telling me that someone came round but didn’t have the gate code n could not contact me, which was total BS as I’d made sure my correct details were on the account on 2 separate conversations with them. They finally were able to get hold of the mounting division and send someone out. The tech himself was lovely, professional and efficient (10 stars for him) but this has totally soured my experience with geek squad and tbh I don’t think I will be a return customer. None of the people I spoke to on the phone took ownership of the situational and were happy to bounce you around multiple departments and make false assertions.

The installers were a little rough around the edges for what I paid. Inconsistent use of masks while in the house, which was concerning during a pandemic, but they were nice enough.

Very disappointed with the coordination of services. Had an appointment for installation and did not hear from anyone after waitingat home during scheduledappointment. I had to call customer service to then (after waiting on hold for quite some time) find out no one would be coming to my house. Nearly impossible to reach out directly to local folks to coordinate. Not the fault of the installation team but more an issue with scheduling.

The geek squad did not show up a contractor did. And we additionally bought a sound bar from them and we're disappointed. It did not go with our Visio brand new TV.

The TV is secure on the wall but is mounted crooked. I did speak with manager and he said he would sent someone out to fix it for me.

The Geek Squad didn't know how to integrate the TV to the Savant System that Best buy had installed in our home. Now we need to have someone else from Technical Support 2 days later to get the TV working won't shut off with the Savant Remote. Spent over $50,000.00 with Best Buy for technology through out our home. We are a Total Tech Member.

I liked the man who set up the tv, but he didn’t notice the sound and lips don’t sync before he left.