Customer Ratings & Reviews

First tv delivered had issues and had to be replaced. This took far too long to replace. Installation looks great and connecting the sound bar R with tv was a good choice

It took several visits to get this TV on the wall and after reading the directions I'm certain they did not do it according to the directions nor according to how the first installer recommended. I am fearful that this expensive Frame TV will work loose from the wall and fall because they only put in 2 screws and did not put them in the specified oval center mount as directed. They were kind and courteous but I did not realize they didn't do it as the manufacturer and first installer recommended until I cleaned up after they left. Still worried.

never ordered and did not receive this but got charged for a total of $761.44 I am very dissapointed in what has happened and will not recomend best buy to anyone

TV was hung a little bit crooked. I ended up putting a piece of paper behind tv to lift and I fixed the issue myself.

The representative mounted the TV , was very pleasant; but unable to get my TV connected to TV service. My son came over after the geek squad was here & connected us to hulu.

The agents mounted my TV but less than a week later, the ATT cable box they velcroed to the back of the tv fell down and is now dangling by it’s cord. They hooked the tv up to the sound bar we already had, but we cannot get sound. I had to reset the sound to the tv sound setting. I want them to come back and fix these problems without charging us again

Service man didn't really know how to unmount the old Tv or remount the new one to the wall mount. It's not done right. The screws attaching the framework to the TV is not done properly and I'm going to have to redo it. The new TV didn't come with all the proper components to make the mounting correct. Part of what I paid for was to have the old TV removed. He did but only after I asked if he was going to remove. Still left all the boxes.

Wasn’t what I expected Didnt install the wires as needed I fixed them after he left Didnt have the screws to install I had to get them from my work shop

Geek Squad arrived to deliver and install my 65" Frame TV but were not able to run the connect wire through my wall so they didn't hang the TV. When I rescheduled, Best Buy sent Mastec, a 3rd party contractor to do the install. The installer arrived without a partner, to hang a 65" TV!!! Because he was alone, I was forced to take time from my work day to help him lift and hang the TV, but he got the measurements wrong twice so the TV was not centered. Each time I had to help him take the TV down, wait for him to make adjustments, and then rehang the TV. I recommend having the TV delivered and using a local specialist.

The man that mounted my television was a third party. He was not a Best Buy professional. He came with his girlfriend/wife. I didn't have a problem with that, but what did bother me was that my tv was not centered. He had a lot of trouble drilling through the brick above the fireplace and I didn't want more holes drilled, so I just swallowed that fail and decided to never call Best Buy to mount my tv again. I even had to help the man lift the tv onto the mount. It was very heavy.

The crew did a neat installation. They connected all of my audio & other video equipment to the TV They took the time to orient me to the remote

My team was very good but they mounted the TV a 1/2 inch higher than I requested. And did not offer to move it down.

Didn't tighten and level TV. Just hung it in existing mount. Also took a remote control I wanted to keep and ripped if the tracker.

The Agent was frustrated by the mount because it is not designed as well as the Sanus mount and is comparitively difficult to mount.

Order #BBY01-806240855492 Service date 08/26/2020 Third party contractors refused to wear mask and follow COVID 19 safety protocols while mounting my TV. One employee was exhaling extremely hard potentially releasing aerosol droplets that may contain the virus. I asked employee to keep mask on and he informed me that he has a medical condition and has difficulty breathing. Having total strangers in my home without mask breathing heavily is extremely scary because my 2 year old daughter lives with me. Third party contractors didn’t have booties and walked throughout my home and on my light colored carpet with their shoes. Debris was left from holes drilled in wall for TV mounting. Plastic and cardboard tv packaging was also left at my home. TV set up wasn’t fully completed as per my Geek Squad membership. Please do not send third party contractors to my home. I’d rather wait longer than to have services performed by people who have total disregard for my family’s safety.

Very expensive to just have them take down a TV and put it back up on another mount that is already installed

Terrible. Was on his phone for the entire time. Explained nothing about the tv, and then wanted to leave before the volume worked, saying that I had to call directtv. Btw my daughter found the proper code and had it working five minutes after he left. Absolutely terrible experience and would not do it again!!!

Delivery and mounting went well. Did not have mount I purchased but substituted a better mount. Only issue was could not set up remotes or Alexa.

We waited 3 hours into our installation window to receive an email and phone call to say that the installation was rescheduled because the "technician is unavailable." The technician had just called me the day before to confirm time and all was set. I had to call Best Buy and submit a request to receive a call back from the store where we purchased the TV because "the store was not taking calls". I did receive a call back with a better explanation that the technician did not come in that day and a promise that a customer care person would also be calling me. Still waiting for the call. We paid for the TV on 2/22 and are now waiting that it hopefully gets installed on 3/18. I completely understand that circumstances change and appointments need rescheduling. I believe this rescheduling could have been handled in a more customer-oriented way than me having to track down the reason for the reschedule. I answered "No" to "Would you recommend Geek Squad service to a friend" because there was no option for not applicable. It hasn't happened yet so I can't really say.

the service technicians hung on the exisiting bracket but they didn't hook everything up correctly so my sound did not work. They told me I needed a different connector so I went and bought a connector to do it myself like they said and then when installing it discovered I didn't need it and they could have easily plugged it in. Wasted a lot of my time and money purchasing a connector that I don't need.