Customer Ratings & Reviews

I purchased a 75” Samsung QN90A, a Samsung Slim Fit mount, and a Premium TV Connect & Mounting service (56” and Larger tv). I became concerned about the mounting process when one of the agents got down on the floor to read the instructions on how to install the slim fit mount. They finally got the tv mounted but left the HDMI cables and wires all bundled up on the back of the tv. This resulted in the tv protruding from the wall. That’s the opposite purpose of buying a slim fit mount. They also did not set up different features on the tv such as Alexa nor did they ask if I wanted use it. I called to explain the issues with the connection and mounting and the agent kept talking over me. I had to forcefully ask him not to keep talk over me and let me explain the issues with the services. I later canceled that appointment since I did not want to deal with those agents again. I fixed the issue myself and now the tv fits perfectly on the wall. This mounting and connection service was what I termed a “train wreck.” Very disappointed in the service from Geek Squad.

Would not buy from Best Buy again. 1st I was sold the wrong tv mount after having a consultation of what I need & told I had paid for the installation. Then the site survey appointment was never made. I went to the store, and was told I’d be reimbursed for the $149 for the inconvenience. Noticed it was debited not credited. 3rd time at store, explained situation refunded the $149 they took instead f refunding. And then never gave me my actual $149 for the inconvenience. Issue was escalated & no one has contacted me or refunded my $149 for the inconvenience. It wasn’t heel squad, it’s the store staff& managers. Never a store manager only department managers! When I called the store it goes to a call center & could not speak to anyone at the actual location. Had to drive up.

The customer service of geek squad is terrible. Will never use installationnservices again.

We purchased and paid for a new Samsung TV. Agents mounted a TV that had been previously registered with Comcast as the service provider, which the device reverted back to after losing our DirecTV settings. The device was NOT centered vertically nor horizontally above our fireplace as the removed unit was. Also, the Auto Off feature did not work and the remote would at times fail to respond. Awaiting what we hope will be an actual "New" device.

I was disappointed with the Geek Squad. I booked them to mount my TV and Sound Bar and they told me they did not have time to mount the sound bar… I was going to book in a second appointment and they quoted me a crazy high price to mount much smaller TV. Never Again!

Geek squad is very backed up. I bought a big tv and it would be a month before it could be hung up via geek squad. Not sure that feels like a good product.

Speakers do not work - I thought they would be tested but apparently not tested. I can’t check the back of the TV as it is mounted and so cannot determine what’s wrong.

Ordered TV install as gift for my mother through Total Tech Support on Dec. 14th and scheduled for Dec. 28th. Dec 28th: 3rd party showed up but didn't have equipment for installing as discussed the day before on pre scheduling call. Promised Geek squad would call by end of day to finish job but no follow up. After 4 hours on the phone, rescheduled for Jan. 6th. Jan 6th: 3rd party did not show up and called after time window to say they will reschedule for mid Jan. After speaking with customer service the appointment was confirmed for Jan. 8th. Jan 8th: Nobody called or came during the time window. After 3 hours on the phone the very helpful customer service reps (Noell and Angi) raised the issue with District Manager for Schaumburg IL and the Geek Squad Manager. They promised install by Geek Squad and not 3rd party on Jan. 15th. Jan 15th: Nobody showed up. After an hour on the phone was told the system has no record of this appointment and they can now reschedule it for Jan 20th with 3rd party. You really want me to trust you guys with keeping this latest commitment? This is after being a loyal Elite customer of Best Buy for 23 years.

Everything these guys did in setting up my hearing aid amplifier connected to my new TV was wrong. They gave me their card to call if I had questions but when I called, they never answered and they did not respond to text messages. They also promised e to come back on a certain day, but did not show and then when I made a note another appointment they called that morning and said they weren't gonna show because they didn't wanna work on my problem.

The 65” tv I purchased, and paid quite a bit of money to have professionally installed, because it’s so large, is crooked. It’s probably 1/2” or so off from side to side, but it’s enough that you can tell it’s not straight. You would think that when something is professionally installed they could get it right. Not too happy about this, and since it’s attached to was with bolts, I can’t exactly straighten it out. Not a great job Geek Squad.

It was not what I expected color looks so much better in store The Q. Series supposed to be good quality I don’t think so my cheaper model looked so much better don’t think it was worth the money

No one mounted my TV so can't give a real good review for something I didn't get

Mounted TV on the wall but lost the cord to my old TV. The geek squad member never returned my call about the missing cord.

Excellent! Competent and Kind! I will recommend to other! We are happy that we got the membership!

they were quick. gave me multiple options for mounts as mine wasn’t compatible with my wall, which i appreciated. the tv, however, is slightly crooked.

Very disappointed with the third party installers. I was left to wait 4 hrs into my initial 6 hr service window until I was contacted to reschedule. On my rescheduled appointment I was left to wait 7 1/2 hrs into my 8 hr. window before I was told that the installer had cancelled ALL of his appointments that day yet nobody called me. I had to call them to find out my appointment was cancelled

Initial installation went well, but have remote control issues since. Have left messages with agents, but no call backs to offer help or Make a service call. I have a service contract with Geek Squad, but it is useless. Really no excuse for this poor service. I would just like to start enjoying my new Sony T V. Right now I will be surprised if Anyone reacts to this review!

Sadly, I purchased two Tv’s and the installation was never completed being i’m Still waiting for an attachment for the wires sticking out of the wall- now many weeks later I haven’t been contacted as to when this will be completed- I paid for the 200.00 + 50.00 for one year and was then charged an additional 200.00 + I would like to return tv and have Geek Squad take the tv off the wall and call it a day - nothing but made up stories from the beginning- I will say that Cole from Best Buy was exceptional in regards to TV’s and the Geek Squad guys were nice but no one ever explained how this was going to work and I spoke with a Jose the manager and I am still waiting for a response- currently on vacation until the ‘31st July ( NOT HAPPY)

See review of TV. I thought the survey on this item included coverage of the installation

The guys who installed our stuff were great. But dealing with BB to get the installation was a nightmare. Late, bureaucracy, no accountability, not able to break through the online and call center doom loop. Be prepared for a late installation and lots of frustration along the way. But dealing with the install guys themselves was great.