Customer Ratings & Reviews

I called the same day as the install. The install was not good. Completely unsatisfied. First, it was not a geek squad member. It was a third party. Had I known this, I would've made other arrangements. He was so concerned with leaving, he spent o time helping me set up TV. He was here for les that 15 minutes. When I spoke with a geek squad member, she said I would be contacted and given a discount on the install. I have never heard from anyone. EXTREMELY disappointed in Best Buy. For many years I have bought all my appliances and electronics with you, but this total experience is really unsettling. Service was bad, but even worse is being told I would receive a follow-up phone call along with a refund for a portion of my install price. So disappointing.

I have the Total Tech Support Membership and a TV install is supposed to be $49. When the tech came out, he charged me an extra $50 because TV was over a fireplace. I do not understand. I told Best Buy when I called that the TV was over a fireplace. Also, it does not say that installing over a fireplace costs more. Did I get scammed?

First off, the installer arrived two hours late. After mounting the TV on the wall and attempting to set it up, I was only able to view Prime TV. All my YouTube TV, Hulu, Max, Netflix and AppleTV channels were missing. He kept updating the TV, but all my channels other than Prime were still missing. After updating the TV three or four times with no success, he informed me that the updates needed to finish installing and it would work after a few hours. This is after I watched him update it nunmrous ties. He then left. I waited a few hours and I still had only one channel workring. I eventually called Insignia, and they were able to get me up and running after being on the phone with them for an hour. In addition, the service man barely spoke a word to me and was very unfriendly. I would give zero stars if it were an option.

The agent was a bit cranky during the install process, but he got the job done.

the agents mounted my tv, but my soundbar does not work

Install went fine but the two Geeks closed out the install even though I was due a refund because I gave my old TV away which I had paid in advance for them to remove it! The "leader" on the two Geeks thought that helping me put the old tv in someone's car constituted that charge. It was ludicrous! I had to drive from Brevard to Best Buy by airport for the credit as Best Buy had a phone problem whereby I couldn't get a person over the phone or online. Great TV but otherwise a screwup!!!

Mount only tilts fore and aft. Side to side movement would help when viewing from a chair on the side of the room. Otherwise they sturdy and well-made mount.

I previously used Geek Squad to mount a TV over my fireplace at a previous address. I moved to my new address and thought I would do the same thing. I purchased my installation on 05/30 and selected 06/08 as the install date as that was the first available. I reached out to Best Buy to verify my installation and was told it was not scheduled due to a Best Buy software error. I asked if someone was still coming out and was told they would not be able to fulfill my request until 08/14. I felt this was unacceptable as I had already been without my TV for a week. I asked to speak to a supervisor to try and escalate the situation at the very least to make the situation right. If it was my fault I would understand but it wasn't so is my time and inconvenience not worth something? Anyway, I found someone else to do the service and canceled my order. Been a best buy customer and previous employee, I was extremely dissatisfied with this experience.

What a joke. The two guys they sent out first to install my TV had no clue what to do. I was on the ladder and realized, what the heck am I paying them for. I stepped down and just stood there and they looked at me like what's next? They ended up leaving and they sent two more guys out a week later and they got it handled and were pretty good. its all who you get...roll the dice!

The crew that showed up wasnt very good at knowing what to do with an 86” tv. Multiple extra holes in my wall and they finally got it up. Little crooked but its up

Best buy mounted to wall. Thought wires would be fished and it would hang flush to the wall, but it doesn't.

Installation was professional but a rip off. Redundant charge for above the fireplace. I will explore other options in the future. And I still have wires showing! Ugh

Did a good job but were unable to hide the wires completely. Not unsightly though. Took them 30 mins. and charged too much for the amount of time.

I paid $200 in ADDITION to the price of a $5k+ TV and $300 mount. I scheduled the service and arranged my schedule around the date provided. The day of install (which was a week day), they never showed and never called. I called Best Buy 5 times that day and every Rep. I spoke with told me they would show and to just wait. Well they were wrong, so I wasted my day on the phone fixing Best Buy's screw up and had to schedule a new install time for a full week out, which ruined my plans that week. Additionally, now that I'm reviewing all of the services they were supposed to provide, I now see that the service call was incomplete. Not to mention that, after charging $200+tax for install, they won't even take the empty boxes away, which means you get to advertise that you have nice new electronics for people to come steal on your curb until trash pickup. Thanks Best Buy.

The agent mounted and connected my tv and related devices. He was in an extreme rush stating he had another appointment. He started to leave stating I should be able to figure out the "settings" on the new tv on my own but ended up quickly doing it himself before rushing out. He left me his phone # in case I had any questions and I left him a sizeable tip. I later called him (twice) with a question and never received a call back.

I paid for more than 1 tv to get mounted but the tech stated he only had 1 scheduled and he was rude about it.

The tv mounting went well. However, I was sold a mounting system for my new BOSE soundbar during the appointment. I agreed to pay for it and it was installed. After the fact, the soundbar was not centered and leaning to the left. The soundbar looked as if it was going to fall off. I finally removed it from the TV mount and placed it on the entertainment center. The soundbar mounting bracket is a bust. The box it came in looked old, used and tattered when the geek squad retrieved it from their truck. I am under the impression that I got douped into buying a leftover item from the truck's stash. Requesting a refund for the item. Thanks

Might have helped if the Geek Squad understood the weight capacity of 1/3" tempered glass with 18" spaced diagonal supports ... as in about 10X what they were too scared to place and had previously held considerably more. Oh well ... didn't really get an install, so best I can do.

The technician said he didn’t think he’d be able to install the tv using the mount that came with the tv so we had to pay for another mount.

A couple issues with the original placement and the behind-the-wall accessories are much to be desired, but overall content with the service.