Customer Ratings & Reviews

The agents mounted my TV and connected to all my devices. The agents were unable to secure the safety feature on the TV mount.

Nice people but, as soon as they left the new sound bar was not working. It is not properly tied to the controllers.

It took 4x to get this install correct. The tech couldn't get the sound correct and was sent out 3x and finally after 2 techs later, they finally got it right.

They were great and skilled. They worked fast but efficiently. Had TV operating in no time.

Agent mounted my tv with sound bar but the install is now having problems

ONLY DELIVERY. No home service bought or used other than the delivery.

First visit did inadequate job. Second appointment no call, now show. Third attempt they made some progress. Frustrating experience.

Brought out an open box when I purchased a new tv. Two months later I still don’t have the tv I purchased. Geek squad left the used tv and did a good job of installation

I was happy with all the services that I recieved with the Geek Squad and their services.

Good job on hanging tv but didn't conceal cables which was agreed upon and offered at writing up the order.

I really wanted them to put in an electrical box in the wall behind the tv... so there were no cables hanging down, but they didn't do that... kinda lame.

Mount keeps falling forward. I got a full movement mount and it’s not doing what it should but wasn’t sure if y’all would come out to fix it

The technician did a fantastic job, BUT absolutely DO NOT get this service from BEST BUY because they charge almost 4X more than anybody else for the same service.

the installers did not have a clue how everything went together. He was even going to use a 2 inch screw to hang the mount . tv and mount only requires a 1 inch screw so no clue what he would have done if he tightedned it up before I stopped him. installers were NOT geek squad but some outfit out of texas that hires installers site unseen. I returned everything.

Service was good, but TV is mounted cricket. It’s not even. I do not like the fact that I pay all this money and you all don’t make the cords look neat.

The Geek Squad agent that responded to me via the 1-800 number to set up a TV exchange was incredible unhelpful. She didn’t even do the bare minimum and kept sighing every time I asked a question. I also spoke to another Best Buy employee who has confirmed she drastically overcharged me. This company is trash. When you have companies like Apple and Amazon, you need to step up your service or you’re going to go out of business. I am appalled and actually surprised by how terrible this service was. It felt like I was in a S Saturday Night Live skit!

Initial setup and installation was a complete disaster. The installer didn’t even have a level. He borrowed mine. He was supposed to install a hidden wall unit to conceal cables and wiring. He cut the cable for the top box and wired it directly to a wall outlet, a complete violation of code. His idea of concealing the wires was to stick the cables behind the TV. He cut the hole for the top box too big, leaving a noticeable whole in my drywall. I’ve filed a complaint with Best Buy Home Office, however; I have heard anything about the repair of my home. Since the initial install, another contractor from Best Buy has corrected the issue. Best Buy needs to better train and follow up on the quality of work that their contractors perform.

They finally got it right after having to come back again the next day. They were very polite but were in a hurry to end their day.

Did not finish the job. Put down yes even though they did not finish the job

Nothing to share about the service other than it NEVER happened. The tech arrived, was extremely rude, damaged my wall and didn't complete the install. The tech actually cursed me out when I asked them to leave so I could have another member complete the job AFTER they damaged my wall. I've tried to reschedule over 5 times but Best Buy doesn't seem to value their Total Tech members or customers. No call back, nothing rescheduled, no apology. No one has repaired my wall. I can't even believe we are talking about Best Buy here -- this is NOT a mom & pop shop. AND This was not a cheap purchase. I will never purchase anything from Best Buy. Very unprofessional and unresponsive, even for high paying customers.