Customer Ratings & Reviews

The agents did a good job mounting my tv, but the service should definitely come with a warranty so they could help me again if I needed to remount my tv

They did a good enough job, but they didn't come as scheduled on the original scheduled date, and did not call. It was a great inconvenience to me. They did show up promptly on the next scheduled date.

Sloppy installation!!! Destroyed the wall behind the tv and brackets.

The whole experience was frustrating. When I called to set my appointment I was rerouted twice. When I was with the right department to set the appointment it took over 30 minutes to do so. My tech called day of to confirm my appointment window which was different than the window my confirmation email had provided. The tech seemed frustrated when I could only commit to that first appointment window. Then when the tech arrived he informed me that my tv count not be mounted with the cords in the wall due to liability of having a shared wall in a townhouse which is fine but I would have just hired an electrician or someone else entirely if I knew this was a limitation with Best Buy's services. The TV is mounted and it's fine it just has exposed cords which I now have to hire someone else to conceal within my wall. I purchased the Total Tech support so I could use services such as TV mounting at a lower rate, but now I'm not sure I want the membership at all as this first experience was less than ideal.

Did not hide the plugs after setting up the tv. But my 75” tv looks good on the mount. I your all thumbs like me your better off having someone do it for you then do it your self.

Delivery appointments were missed after waiting 10 days. Mounted wall mount and tv myself after picking up all my own items and different locations. Geek squad called a d i told them i installed and they said there was nothing else rhey could do and were happy to cancel the appointment.

It was ok. I wish they had put it up horizontal and not drilled explore holes for a stud when it’s not necessary. It was sloppy for $200.

If I could give a minus star I would. First the technician canceled but told Geek Squad that I wasn't home. I have three calls on my phone from him. He didn't want to come on the originally scheduled day because the television was too heavy for one person. When he arrived the next day, it took him three tries to center the television - and it was still off centered, I had to bring in someone else to center the television and also have to spackle the holes in the whole and repaint it. I have a feeling this job was outsourced as I have never had this problem in the past BTW - I filed a complaint with Geek Squad and they never got back to me.

The guys are nice but insist you use their language. I perservered and get them to answer a few questions first. Hey, we are not all stupid.

Sent ONLY ONE person to remove old tv (wall mount) and install a new 65" tv. He damaged my furniture and bent the old wall mount! Then could not install the new tv. When I told him I didn't want to wait 3 hours for another technician to arrive (plus too I really think he damaged the new tv during his install attempts), he got mad and purposely dragged the new tv across my hardwood floors and out the house.

I'm actually 3 hours into installation which says my service is completed on website but it isn't. I have been here 3 hours to then be told THE RADIO THAT YOUR WEBSITE RECOMMENDED WITH MY INPUTED INFORMATION DOESN'T EVEN FIT MY CAR!! IT TOOK ME FOREVER TO DECIDE I WAS GLAD Y'ALL RECOMMENDED THE RADIO CHOOSING WHAT BEST BUY RECOMMENDED HERE WE ARE 3 HOURS LATER TO TELL ME IT DOESN'T FIT SO I HAVE TO GET THE CHEAP RADIO!! Y'ALL REALLY UPSET ME BECAUSE I'VE WAITED SO LONG AND TURNED DOWN SERVICE BECAUSE I TRUSTED BEST BUY MORE! I WON'T BE BACK!!

wall mount was already installed all they had to do was take down on tv hang the other, sane mount same wiring....very high priced for no more than they did

They were nice technicians, but they installed my TV off-center.

I had an 85” tv scheduled to be mounted. Two agents arrived, but one was not comfortable lifting the tv up to mount it higher on my wall. If the appointment is to mount an 85” tv to a wall, then the people sent to mount it should be comfortable with mounting it at any height. My tv is now sitting in my floor and rescheduling the appointment is turning out to be impossible

The 2 guys acted like they were in a race. I gave instructions where to install, they installed too high. Also, I told him I did not want the mount tilted, guess what, he installed tilted. He broke my coax cable, said sorry, didn't fix or replace, and with the tv tilted, my new cable bends, so my pics or snowy. I ask to remove bouncing pointer, he said I can do it later. My last installation was done properly, clean, and he programed all apps.and show me how add items.

Great team: Ronni Misagh and JD. However they took the box and the two corresponding legs for the TV. Please may u have the two leg stands for my TV. QN75Q80RAFXZA!!!!

Mounted our new tv to the wall, but did not hide the wires in the wall. One wire on the right side needed to go through the sheetrock and a cinder block, so we agreed that a cover for the wire may be the best option, The wire on the left side did not need to go through a concrete block, so it should have been hidden behind the wall. Agents seemed to be in a rush.

My TV is great, but contractors didn’t hook it up to my built in sound system correctly, gave me no instructions about how to work the TV and remote

I have been a BB customer for many years and have never received the kind of service that I have been experiencing recently. I have been trying to get 5 TVs hung for close to 3 months and each time the day before the install they call and they have botched my order. I ordered an in person consult where they came to my home to write down what I wanted and still messed up the qty of TVs and each time I had to make another Appt 3 weeks out. They told me they could hang the TVs and hide the wires now they’re saying they can’t hide the power cords just the hdmi which doesn’t make sense. I finally canceled and will never use them again. They also say I’m a tech support member which qualifies me for discounts now they want to charge me for each tv. If you can’t do the work just say so. You lost a good customer but I refuse to wat 3 months to hang 5 TVs and you can’t even get the number of TVs right. I wish I could give negative stars, one star is too much

Was too simple of an install, I thought there was going to be more to it, but for $200.00 for install...... ehh no thanks. For the simplicity of the install on the TV, they were going to charge us ANOTHER $49.99 for sound bar.... really? I understand with california code that you can’t tap that wire in the wall, but let us know before, so I could hang it up myself. The guys were Informative and professional; I understand they just have a job to do. But price isn’t worth it.