Customer Ratings & Reviews

Not bad, not good either. The leader of the crew short and seemed botherd he had to be here. His apprentice was polite and wanted to help. The crew messed up the cabinet above the TV they hung without saying anything and hid it with the soundbar they installed.

I am deeply disappointed with Best Buy's service regarding the TV installation that was abruptly canceled without any prior warning. My family and I had planned a special weekend around this installation, and the sudden cancellation not only disrupted our plans but also left us feeling extremely let down. After investing over three thousand dollars in products, the compensation offered—a mere $25 gift card—feels like a trivial gesture given the inconvenience caused. Best Buy's lack of communication and inadequate compensation have significantly tarnished our experience, leaving us reconsidering future engagements with the company. The cancellation not only impacted our weekend plans but also eroded the trust we had placed in Best Buy to fulfill its commitments. I am cancelling my total tech membership.

My biggest complaint with the installation/setup is the fact that I had to wait six hours PAST my time window for them to get here. So basically I was sitting here all day from 8 am until 6:30 pm when they finally arrived. It took about 20-30 minutes for them to set everything up so that was great. But I feel like Best But did not value me as a customer by making me wait that long. I felt like once they got their money they did not care.

The guys were great. Neat and clean work. Very nice and knowledgeable.

This service used to be included with TotalTech membership, but Best Buy took that away. We were not happy about that, but wanted a professional job for hanging our TV and chose to pay the $250 fee. We (wrongly) assumed this would ensure it was done correctly. After the installer arrived at our house, we learned there was an additional fee to pass the cords through the wall. Absolutely robbery! I am not sure what the $250 we paid for went to, the job took only a few minutes and it’s nothing we could not have done ourselves. We were left with the ugly cords hanging down the wall. And now we need to fix it on our own to make it look right. Do yourself a favor, save your money and skip this service!

I wasn’t to happy with the service that was used with a third party. My 75 Samsung tv was defective, had to schedule back n forth to get everything settled. So I was without a tv for over a week. Hopefully my new tv is good.

No instructions except how to turn on tv. Told Brian pic was not clear several times. He kept making excuses and said it was fine. It is now really bad and now makes a clicking sound. How do I get it returned and a different brand tv installed at no cost? I already paid $200 for del, install, mounting and absolutely no instructions on operating this lg magnolia tv.

They never showed up to install. We rescheduled a second time for them and they didnt show yet again. Never called to let us know. 2 days of work that were wasted for my husband and I due to poor communication. All we got for the mess up was our install refunded. Very disappointed and will not use them ever again!

This mounting bracket protrudes farther from the wall than our previous one. The sales person should have discussed mounts that were less obtrusive. Moreover, the technicians (it took 3 service calls) did not know what they were doing. We paid for the new upgrade for Total tech support. After 25+ years using Best Buy, it was the worst service we have ever received.

The Best Buy Geek Squad failed to show up and do the work . I was contacted the evening before to confirm. I was told the workers would arrive around 12 pm ( I think 12-2pm ) . At 1:50 pm I received an email that they would arrive soon . At 2:30 I received a voice message that they would arrive around 4 pm . At 4:45 pm I called the technician to find out where they were. I left a voice message . I didn’t hear back from him . I then called the on line customer service department and was told that the tech couldn’t enter my condominium lobby so left . Why didn’t he call me ? I had been waiting for hours. I understand that things happen to cause delays ... but this was unacceptable . Now I have to wait until next week because they do not have available time slots this weekend . Very disappointed !

Agent arrived in a landscaping truck with several new, boxed TV's in the back of the truck with the shovels, rakes, chain saw's, etc... No markings on the truck or on the agents shirt that he was with the Geek Squad. Agent was dressed like he just walked off a landscaping job. Agent did call ahead but I had trouble understanding him as he had an accent. If my wife would have been the only one home, she would not have let him in. Agent was friendly and seemed to know what he was doing but I assisted him to lift the 55" TV up on the wall for mounting as he brought no assistant with him. Compared to my last Geek Squad service several years ago, this service was unprofessional and in my opinion has hurt the reputation of Best Buy's Geek Squad. I called the Geek Squad customer service as I have an upcoming appointment in November for a new TV to be delivered and I said it will be delivered in a Geek Squad van with primary Geek Squad agent's or I will pick it up myself and cancel the order. Not happy with the overall service.

I paid $250 for TV installation. I thought for that kind of money there would be no wires visible. I feel that $250 is pretty steep for just mounting a TV.

I paid $250 to have a TV installed and when they arrived, they noticed the wall where the TV was to be installed, was a cement wall. For that reason, they charged me an extra $139 because four screws had to be installed in a cement wall. To me, that is a rip-off.

I love the tv but the installers took a short cut and didn't explain everything to me. Therefore, I went with a short cut and the first time we had an electrical outage, and it came back on, everything was scrambled and it wouldn't let me in to correct. I wish I had been given the time needed to understand the product. Having said that, they were both very kind and cheerful.

Last Christmas I purchased a new flat screen TV for my parents bedroom. They are in their 80's and I did not want my Dad to be lifting the TV or having to mess with replacing the behind the wall cables. The sales rep said to purchase the installation package and they would take care of it all. I also purchased the recommended cord to be installed. When the tech came (I was there). He DID NOT REPLACE THE CORD. I asked him several times to do so because it was newer (10+ year old cord was installed) and compatible with the new TV. He said it was fine. My parents had issues shortly after and called him back - he still did not replace the cord. The past month the TV has been freezing and displaying an error saying to replace the HDMI cable. We tested if the cable was the issue and connected it directly (not thru the wall). The issue went away. So my 85 year old dad took the TV off the wall and snaked the new HDMI cord thru the wall. It was a major hassle - the entire reason I purchased the installation package for $200. Because he had to do this by himself I would like the $199 credited back to my account.

I’ve loved geek squad for years and had the full tech package for many years. However I paid for an 85 inch tv to be mounted on the wall. I gave Best Buy the specifics and scheduled it. My window was 7:30- 1pm. At 10:45 I received a call saying a technician was on his way. He arrived solo. He said he wasn’t told that it was a 85 inch tv. The most ridiculous thing happened. I helped the technician carry and install my own 85 inch tv on the wall. Yes!! And Best Buy also charged my credit card for the service. I could not believe what just happened. I was then told by the nice gentleman that he is a third party service and wasn’t told about the size and if he were to get another coworker I would have to wait till later or reschedule. It’s just pretty ridiculous what just happened.

We paid $200 to have our 75 inch tv installed and delivered by the Geek Squad. It was a subcontractor who arrived alone with the TV expecting me to help him! When I refused he went back to the van to try to get assistance. He sat in the van for 45 minutes while he waited for someone to arrive. They finally came in to start the installation and had to be told to wear masks. The tv was not level and I had to tell them multiple times to adjust it. They raced through the process, never showing me how everything was going to work, left Styrofoam everywhere and actually left his tool bag behind in their haste to leave! Never returned for it. After waiting 2 days I called Best Buy to let them know and received an appointment for a service call between 12 and 8 for someone to pick up the tools! I never received a call the day before to confirm my delivery either! I found the whole experience to be unprofessional and unacceptable! All the $200 bought me was aggravation and I now need to go to the store to get help setting up my $3600 purchase!!!

The agents were unable to mount and this had to be returned. Product stated that it could hold my tv however that was not the case when the squad arrived for mounting.

I told the installer that I wanted all wiring behind the drywall. He was pressed for time because of Bestbuy scheduling. I am not happy with this very expensive service that doesn’t invest the time in the customer service that the customer has paid for. I would appreciate a refund for this service. I had to make another appointment for the tv that’s not setup properly. Very dissatisfied.

The geek squad was great. Had problems with outsource company that wasn't supposed to come.