Customer Ratings & Reviews

They left the TV at my front door and refused to install it let alone set it up. What is even worse, and borderline insulting, is after contacting Best Buy to have a crew come back and actually deliver the TV as intended, they told me to either pay a large amount ($300-$400, cannot remember exactly) or to return the TV and re-purchase it and hopefully they install it the second time. Laughable considering the price had gone up over $1,000 after I purchased it, and I would have to rent a TRUCK or hire a moving company to return the TV as it was so large. What a horrible experience.

The tv and sound bar was mounted and my wife asked to center tv in center of location and not center of room. Tv is not mounted to where my wife told them.

Mounting was done by 3rd party and come to find out the tv was not mounted correctly or centered

The mounting was never done because the crew never showed up. Apparently the driver was involved in an accident. The communication was very poor in letting me know what was happening. I waiting all day for someone to show & didn't find out they weren't coming until I made several phone calls.

Not happy with the installers. I thought it was going to be the Greek squad but it was not.Third party installers.

They recuperated well after the TV they were installing was damaged out of the box, but I had to go to the store to settle the issue as the Geek Squad employess could not do anything, even worse was the GS customer service on the phone who were less than useful. The GS squad people should have more leeway to solve problems with returns when it's damaged out of the box instead of placing the burden on the customer

The hardware is installed but 3 weeks after the fact the software is not set up and one room has NO sound inspitye of new speakers and and an amp

They mounted it cook it Wasn't happy they didn't show up till 9 o'clock when I have a 4:00 p.m. appointment

The reason my review is this high is because the guys that mounted the tv were awesome. The real downside is Best Buy’s customer service as a whole. The whole system is terrible. My delivery got delayed 3 times and no one knew were my tv was and exactly when it was going to be delivered. Probably the worst experience I’ve ever had with a purchase.

I was notified at 1600 the day before I needed to schedule my apt which had been set 2 weeks earlier. I had to call to find out they couldn’t make the apt. The only date they had open was 7 days later. Best Buy did not try to work with me. I was told a supervisor would call within the hour, still waiting. Best Buy failed every step of the way to treat me fairly. I hope to never shop there again.

After install of 2 TVs and a mount, discovered agent entered my incorrect email address when he put in my Roku account information. Agent agreed to come back to correct the situation after I picked up some equipment and had Comcast come to install them. I called the geek squad again and was assured someone would make an appointment with me to have the agent come out but no one did I still am not able to see my local channels in my bedroom TV because the situation has not been corrected

I had asked installer to install the mount centered in the wall space. He was 2 inches off which in that small space makes a difference. Even I could have measured equidistant. Disappointed but have to live with it because I don’t want to pull hardware, etc. This is their business…..how is it possible they can be so careless.

I went through Bestbuy and Geeksquad because the great reviews they had. They ended up sending a third party company to do the install. I was under the impression that they were Geeksquad. The third party company and I agreed on a height. When they finished, the TV was mounted way lower than we agreed. It was too low to the ground. I then called bestbuy and found out that they had sent a third party and was extremely frustrated. They ended up sending a Geeksquad member. Geeksquad stated that without putting additional holes in the wall, they can only higher it by two inches. They went higher two inches but they still drilled additional holes. I know have (2) holes in my wall and a TV mounted way too close to the ground.

The agents hooked up the new TV mount but the new TV was cracked and now we have to wait for another one

Didn’t Show Me Anything About Setting Up My New TV It Was Like They Were In A Hurry To Get To The Next One Or Get Off Work.. I Found Some Screws And Had To Have Them Put The Old TV Outside After They Said It Would Be A Extra Price To Take It.. He Also Said There Was A Price To Setup My Bose 321 System That Was On My Other TV That I Took Off..

Two trucks show up. One guy comes in and surveys the situation, talks to the other truck that had two guys. First guy leaves, the other two don’t have the tools to do the project and say the other truck has the tools it needs. Um, why are making stick to an 8 hour window and show up not prepared to take one tv down and another up? Four hours later after calling my Father who is quite handy to help them after they suggested they leave my living room in shambles and come back on a rescheduled date mind you it was eight days wait for this one!! My remote was never properly programmed and resets to showroom every time I try to adjust it. Busch league and utterly disappointed. I will be disputing the CC charge unless amends are made immediately!!

I was not pleased with the contractor who installed our TV. He didn't show up on the scheduled day. When he did show up the following day he came alone so we had to assist with the install. It ended up taking about 4 hours for him to complete the install.

Should have been charged a second time considering the last install was less than 2 years old. There was no work other than taking the old one down, putting the new one up.. no extra wiring required

Not sure about this mount. Moves around and makes the tv a bit off. Hoping it can get fixed on the next visit trip

Install tech was friendly. TV Mount done with no problems. Tech hooked up multiple other devices that is covered under the 10 devices he is allowed to hook up. The cords behind the stand is a rats nest. I was disappointed the tech took time to tidy the visible cords, but the ones behind the stand were laced in all sorts of ways and a jumpled mess.