Customer Ratings & Reviews

Agents couldn't mount TV because they didn't come with wall mount. Evidently it got deleted from my original order. So I called to reschedule installation after buying another wall mount. Had an appointment for June 29th between 12 and 8pm. No one called and no one showed. Spoke to rep on the phone who assured me that someone would arrive between 2 and 5 on the 29th. No one called and no one showed. I've called Customer Service for the 5th time and have been put in the queue for a call back. No one has called. The 'chat' feature says it has no agents available. Seems like I will have to hire my own 'agents' to install this tv for my 93-year-old mother at this point. I've had to remove her from the room twice now to protect her while installation was happening, all for nothing since installation has still not happened. If Best Buy and Geek Squad can't deliver on its promises, they should say so. This way, customers know not to waste entire days waiting for installation. Very unprofessional service.

I purchased a 77" LG OLED GX model TV for $5,299.00 plus $199 for installing and $25 to remove the old TV. Although the TV is great the installation was a nightmare. The installers got there late and in a hurry. Then charged me an additional $99 to remove the old TV mount. The TV model I got was specifically designed to mount flat against the wall (GX model). They couldn't do it and left me with a TV sticking out from the wall with wires all over the place. They couldn't even take the time to mount the sound bar which is now laying in the floor. Now I have to hire an independent party to finish up the work Geek Squad should have done. I believe the installers were contractors hired by Best Buy and not Geek Squad regulars, but they were paid through Geek Squad and these guys shouldn't be working for them. I've bought several TV's, 5 SONOS speakers, a computer and many other things from Best Buy. Best Buy needs to follow up and fix their installation process.

One of the guys that came to install my tv was even able to help the other guy with the tv. He missed the stud in my brand new home and didn’t even patch the two holes

Had tv mounted on wall they cut a hole in the wall that was on a stud so now I have a hole in my wall he said he would file a claim and Best Buy would fix it. Well it’s been a month and almost a half month and still have heard nothing. It even cut into the stud. So I have 3 holes in my wall and had they listened to me I would have only had two. Now I have a cord that comes from the hole they cut and runes a few feet across the wall when they could have moved it over the direction they cut the first hole and the plug in is right there. It wouldn’t have been run across the floor and wall to the plug in b

I ordered a 65 inch tv removed at one house and installed at the new house. The order called for removal of a 65 inch tv and installation of a 55 inch tv at the new house. This caused major scheduling problem. The best installation date was Sept 19th. we are still waiting. Absolutely would never use again

Unable to install the TV so I resorted to calling an another company who did the job and was ultimately cheaper. Wasn’t aware geek squad was limited with their skillset. They recommended an electrician to come out and move the sockets that were over the fireplace to one side as they said it was too close together. The other company came and added spacers and for the job done.

We bought a large tv after seeing how well the experience was with a relative and how their tv was setup by Geek Squad. Upon purchasing our tv we signed up for same service only to find out that Best Buy had hired an outside vendor to perform our setup. Setup crew was late by over an hour after confirming earlier in the day, showed up with our tv leaning to the side exposed in the back of a small pickup truck and then proceeded to complain about the previous appointment they were on that supposedly made them late.

The put the new tv on the Mount and it pulled the Mount off the wall. That did a nice piece of damage to the wall that will eventually have to be repaired and repainted. It broke the back of the tv and the existing mount and they still wanted to try and remount the tv with it sustaining a major crack in the tv. That was unacceptable to mount a brand new tv that they broke and try and pass that along as a successful install. They tried to plug it in to see if it worked after falling off the wall and the screen was busted too. The two gentleman installing the tv were professional and knowledgeable but this is about the 4th time I have had major issues with purchases being either delivered broken or broken upon install or showing up for install without the products on the truck. I have to take off of work to be here. So these mishaps have cost me a lot of money!

Ruined my wall....they filed a claim with insurance and it took forever to get it resolved. No one contacted me I had to spend hours and hours to get the repair money. They wanted to send me $250 at first...It cost $1400 to repair Other TV install went well

Moubt as supplied worked fine. Concerns that had to use toggle bolts and not stud mounted

tv and stand was installed by your outside contractor. Not pleased with them. Was late, they were not very knowledable how to install everything. First person could not do it and next person came wasnt sure either. If we ever buy from you again we want the official geek squard to install.

Tvs we’re mounted to the wall but my Roku was disconnected and not hooked back up before the tech left.

The agent installed the bracket & TV very well. Getting it programmed was another story. Never was successful. I called someone else to come in & program it the next day. I thought it was going to be the actual Geek Squad to do the installation. But this was a third party instead. Not recommended.

The tv got mounted and looks great. They only ran one cable through the wall and then said they were out of time. They also didn't bring a vacuum so I had to clean up after them. Id like to think this isn't what happens for everyone else. But it happened to me unfortunately.

First, The tv is a LG Gallery to be mounted on the wall, It does not come with a stand, but with a wall mount. I knew when the Geek Squad agent called to me that he was on his way and ask if I was mounting on the wall, and I said yes. He wanted to know if I had the mount. I told him no. He that he would put it on a stand that I didn't buy a wall mount. I knew I was getting an inexperienced tech. I told it was told not to install this tv myself. I had viewed several different videos and knew the mount came with the tv and how it work. the tech didn't know either until he open the box. Then he tried mount the tv without reading the instructions. Well, the story is even longer, but in the end the tv is suppose flush on the wall, but it wasn't, and I could tell he wasn't happy. If he had read the instructions or watched the LG sponsored videos that the wiring has to run thru channels on the back of the tv in order for the tv to be flush with the wall. He pull the tv back away from the wall and position the wiring in the channel and the tv then would be flush. He had taken a long time and was behind and didn't have enough time to explained the operation of the tv.

Expected Geek Squad and was sent sub contractors who were not as qualified as we were accustomed to. They were professional and eventually got the job done but not to our satisfaction. Very disappointing as we were always serviced by Best Buy employees with far more experience.

Not happy. Two installers showed up and after checking said that my home had metal and not wood studs and they did not have the right mount. One installer stayed and one went to pick up right mount and was gone a long time. In the meantime, the installer who stayed said that we did have wood studs, but were not apart proper distance. The two installers spent a lot of time outside at the truck on their cell phones with no explanation to us of what was going on After they mounted the TV, they were never able to synch the sound board on either TV, after they charged extra for an additional mounting. I believe I should be remimbursed for the installation not completed.

Bought a Sony TV, sound bar and woofer and tooltech over 4k. set up appointment to deliver the products and install. Unfortunately hurricane Nicole came on that day so we rescheduled the next week. That day came and they never showed up even though the the tooltech phone number said they were coming. I grabbed my receipts and headed to the store and the salespeople were very sympathetic and luckily my merchandise was at the the store and I took it home and put it in myself. Now, since they missed this appointment I ask if the Geek Squad could come over and hang my TV that I purchased a while ago in my bedroom and a appointment was setup for the next Saturday. So guess what, they didn't show up for that appointment either, no call no nothing so I hung the TV up myself. They did send me a $100 gift card but my time is worth more than that. The store, the salespeople, the prices are great, Geek Squad, don't count on them.

As a long time Total Tech Support member, I valued the free TV Setup and Mounting. I've had 5 or 6 TV's installed/mounted. Everything always went smoothly, the Techs usually arrived within the 4-6 hour given delivery window, if not they always called. Today I had to pay a $249.99 fee. I was given a TWELVE hour window of 7am-7pm. Around 3pm they still had not arrived, I called and was informed they would be here and they would call 1 hour before arrival. They never showed up or even bothered to call me.

The tv was mounted too low and they did not understand how to mount our soundbar.