Customer Ratings & Reviews

Ok service. Only reason I used them is because I ordered a huge tv. Other than that I could’ve done it better.

TV was mounted quickly however it was not installed level and I had to remove TV and re-align the mounting.

Had to get a second tv because the initial one was defective. Still not working properly

They agents were very kind and helpful. I wasn’t aware that I had the option of hiding the cords. The cords are currently exposed, which is an eye sore.

Next week will be the 3rd time I have to take time off-work to receive the installers. The 1st time they accidentally disconnected one of my surround speakers, the 2nd time the installers were not able to resolve the issue and committed to send somebody else within 48-72 hours; 10 days have gone by and no one has contacted me. Today I spent close to an hour on the phone with a supervisor who merely assist me in scheduling a new (and 3rd) appointment for next week. Under the circumstances and given my "Total Tech" track record I would have expected some level of compensation for the inconvenience, but I guess this is no longer a part of Best Buy's new and improved practice, a shame.

They did OK but they did nothing with the wiring They should’ve done a better job hiding the wires and making the install neat

I want to start this review by saying it was not the agent fault, but the company for not providing the right people for the right work. I needed a wall install for a new Samsung Frame 2021 65" so I went with the "premium wall mount" where I was supposed to "do nothing" and all the features (like hiding the cables behind the wall) were included. The person (super nice btw) came by himself (only 1 person installing a 65"!) and had no idea how to mount this. We went through it together in YouTube and got the job done, but with endless issues like mounting and dismounting the TV from the wall several times, putting it on the floor (a $2,000 TV!), scratching the wooden console, lack of material/tools, me and my wife helping carrying the TV and cleaning, etc. Again, the person did a great job with what he had, but do not expect a service ANYWHWERE NEAR as advertised.

Purchased TV and wall mount on a Thursday, paid for premium installation. Given a Monday appointment, 7 a.m. to 1 p.m., so stayed home and nobody showed up. Received no call, text or other communication telling me they were not coming. Called customer service that afternoon and they said I had to reschedule so was given an appointment for the following Thursday, 7 a.m. to 1 p.m. Stayed home and nobody showed up. Again. Received no call, text or other communication telling me they were not coming. Called customer service that afternoon and they said I had to reschedule so was given an appointment for the following Thursday, 7 a.m. to 1 p.m. Installer finally showed up third time. I was never given any explanation as to why other appointments were not kept. Terrible experience, lots of wasted time - doubting this company will be in business in 5 years if this is typical.

I would have rated this service as a “0” but I wasn’t given an option. - Original delivery window 7:30 am - 10:30 am. Installers didn’t arrive until 6:30 pm. and were done after 8:00 pm. - Best Buy representative unable to reach the installers by phone to find out their ETA. - Installers did not have a stud finder so guessed where the stud was and guessed incorrectly. Extra hole in the wall. - After a week, the wall mount is shifting when you swivel the tv so I’m afraid it wasn’t mounted properly. I would have been better off mounting this myself or hiring professionals. - Impossible to reach anyone at the store, by phone, where I made my purchase to address my concerns or get an ETA of my installation. A personal visit to the store was required the next day since the store was closed at the time of delivery. - Best Buy has done nothing satisfactorily to resolve this issue or address my complaint. - A very poor and unpleasant experience.

Due to Covid-19 this was not actually completed. I would like to know if it can still be mounted by the geek squad. Please call me if so.

Agent mounted TV but didn’t hide power cord in wall. Very disappointed. I could have done what I paid them to do. Waste of money!

Payed for complete mounting . What would u think ? U would think it had everything u need nope still had to pay a extra 300 for brackets extra cords etc..

One of the techs was in a rush and stopped the younger tech from trying to help with programming our tv once it was mounted

Our TV delivering mounting appointment was first scheduled on 12/5 Mon. Got a call from a technician claiming that he'll arrive in 10 min in the morning. But... nobody showed up. The orders were shown as delivered online while we got nothing. Called, waited, chatted and escalated with Best Buy service for 3 times. Rescheduled the service to 12/11 Mon. Guess what... History repeated itself and nobody showed up for the appointment again without any explanation. For these two days, I had to request to work from home and not dare to step out of home for minute worrying about missing the appointment. I don't understand why Best Buy is treating customer like this. Can you give me an ANSWER! WORST SERVICE EVER!

The Geek Squad showed up on time. The problem I had was they didn’t have any wire strip to hide the tv power plug wire running down the wall.

The agent put our TV to the stand on the wall. Most of the time since he arrived he talked on the phone outside. Did the VERY MINIMUM work and left.

The 2 Best Buy Geek Squads were professional. When the box was opened. The item was damaged. I canceled this order. The 1 star rating is for the disorganized Best Buy system of addressing customers ‘ concerns.

Didn't use this mount, turned in back in. Adequate, but settled for a more advanced model

Worst ever. Agent scratched the paint on my wall after refusing my help in taking down my old tv. They sent a guy alone for a 2 man job. It was outsourced. Installer said he couldn’t install the mounting bracket into a wood stud, thus making the install unsafe. He also said he couldn’t get the tv flush because I didn’t have a recessed plug in advance. I had to tell him there was no point in proceeding under those terms. He refused to take the new tv back. Said I had to call Best Buy. Best Buy then told me I had to wait at least 24 hours. The online customer service was friendly but unable to help, they have no authority, they pass it on to another department which is supposed to call me at their convenience so I’m still waiting. In the mean time, I figured out how to safely and properly install the tv myself. Still waiting to have the install charge removed.

I replaced a 65” Sony Bravia with this one because it kept going blank occasionally except had a double picture on prime or Netflix. After two days this one did the same thing. I opted for a full price 77” Sony and hope it doesn’t do this. I got the 65” on sale and am frustrated with paying full price.