Customer Ratings & Reviews

Absolute worst customer service. Over a week later, still no answers and they wont refund our money because it’s still in “scheduled” status. A crew that they subbed out showed up last Monday and refused to hang it because it required a “specialized department”. The Geek Squad was scheduled to then come out Wednesday, no call no show. It’s a joke. I have spent hours on the phone with zero answers. Keep in mind, we already had another company hang the tv. They make you pay upfront and then won’t refund our money back for services they didn’t even do!

Had an issue with the install. Had a date selected Best Buy ended up being a no call/ o show. After numerous calls to the Geek Squad national number they finally gave me a delivery date and an install date that was 10 days later. I took the delivery and contacted a local installer to install the mount and TV 2 days after it was delivered. I thought because they were in error they would “make things right” (free install, priority on the schedule) but was offered nothing. (And I am a Geek Squad member). Very disappointed in the customer service. Strongly suggest you shop around for install options.

Yes, I followed my instructions and mounted the TV where I ask them to mount it

they were very quick and knowledgeable but maybe next time dont bang on 4000.00 tv to try and get it to slide over on the mount

I paid for them to come out and install my TV the holes were already in the wall to feed the wires through. They left the wires out AND covered up the hole to feed them through. I now have to pay someone else to come out and take down the TV from the wall and feed the wires down to the plug so they aren’t hanging out and showing. Poor service for the price.

Bought a 65 lg b4 set with instalation services. 15 Minutes before end of 7 to 11 install window its Canceled melbourne fl bestbuy can not find set After spending hours on phone apparently tv Is found but install will not take place for two Weeks. All best buy employees pass buck nothing They can do store does not accept calls. So for There mess up i waste 4 hours waiting for them And they suddenly have set but it cant be installed For two weeks. Very very poor

Purchase was never completed/work was never done, we will have to reschedule

Best Buy is a total disaster. Waiting times on the phone, no one cares about your issues. Appointments for installations are never met. No one is accountable. Managers do not take care of the issues and do not take the calls. I’ve been waiting since the first week of December for an installation and mounting of a TV, and no one shows up, no one calls, no one takes my calls, they put me on hold for more than an hour and then hang up the phone. Today I’ve waited 8 hours for the technician to show up and in the meantime I spent 4 hours on calls with various representatives who always hanged the phone on me. NO MORE BEST BUY. This is the worst service in every aspect

I can’t review anything ! You postponed my order until October !!!!!!!!!!!!!

The agent mounted TV but did not use the Eno wall power kit or sit the rest the TV up. Very dissatisfied.

They mess everything the first time.... and they made a ok job the second time around...... very disappointed........

The bracket is very stiff and it takes 2 people to pull it out due to the stiffness. We have 65” tv mounted hopefully it gets better with time.

we finally resolved the installation problem. After a 5 hour delay it got finished.

I ordered a TV and sound bar with installation. I had to go to the store to pick the sound bar up as that was unable to be delivered with the TV. Then I was unaware that the installation for the soundbar was extra, and the price was an additional $129. The installer didn't put the wires behind the wall like I assumed would be done. I chose Best Buy for their reputation and figured a TV mount would be simple and professional. TV looks sloppy with the wires hanging and it was way overpriced. Would not recommend.

The Geek squad service was TERRIBLE!!! I will never order services with them again. I ordered and scheduled my Geek squad services to come out to mount my tv while I was at the store. I get a call from their customer services 5 days before my appointment date stating that I needed to reschedule. So I reschedule my appointment at a later date with the geek squad service member, to find out the next day the system canceled my service appointment. The following day I spent ALL trying to lock in an appointment, both online and over the phone, but every time I rescheduled the appointment I would get an email an hour later stating I still needed to make an appointment for my order. After the sixth time of trying to reschedule the appointment, I decided just to cancel my services all together with them and request a full refund.

First they cancelled an hour before the appointment second I got charged three times and a cancellation fee rude customer service

Not using a stud finder was needed this time and not implemented

power cord fell from back of 85" mounted tv and had to re-schedule for geek squad to come back and fix it.

The guys they sent out had great customer service skills and it seemed as though they were well trained but my tv continues to blink out.

Bought 65 inch LG from Best Buy. GEEK SQUAD surrogate contractor showed up and mounted TV OFF CENTER OVER FIREPLACE. I had asked in advance for help with my SONOS system and was told they didn't know anything about it. Over the phone the sales person sold me the wrong TV mount, fixed mount when a tilt needed. Overall I was not satisfied with the experience.