Customer Ratings & Reviews

Two of my mounts have been installed. I paid for installation of three. Once the third mount is installed I’ll revise the review.

My new tv was mounted and connected but I do not know how to operate things. 1. Cannot operate vcr and vhs. 2. The set keeps notifying me that I am not connected to the internet. 3. If the tv has features, I do not know what they are. 4. I have no manual of instructions. 5. I removed no verbal instructions. 6. Installer left and I only realized later that nothing was the same from Samsung to Sony.

Don’t bother having them setup a TV Mount installation. First tech they sent out (Mananda) was an idiot. Boxes clearly State two man to move and he moves them upstairs and starts complaining to me…then he said that this Best Buy sold me an incompatible TV / Mount…spoke to BestBuy they confirmed it would work and sent out another tech (Installs Inc) and they didn’t even show up. So when you call the 888 number the call center can’t help. You try the chat and they tell you to call the 888 number. You try and call the store and nobody answers. So good luck…

I ordered my tv, a sound system and a soundbar mount. The tv was installed fine, they didn’t remove the tv box tho, so I had to do it. The soundbar is mounted under the tv but it feels loose and the upfiring speakers are obscured by the tv due to the loose installation. They didn’t do any wire management so now I have tons of loose wiring dangling under my tv. The last time geek squad did an install they took care of those wires. And lastly my rear satellite speakers aren’t connecting to my soundbar. They didn’t do any setup of the sound system so I can’t even use it correctly. This was a terrible installation and I regret it immensely. Disappointing

Geek Squad in my home to swap out wall mounted TV for new 55 inch. Used existing wall mount. No wiring changes. Squad Had trouble getting universal remote programmed. Plugged & unplugged multiple wires and connections. Left my DVR disconnected. Had to get help from a friend next day to get connections corrected and my DVR working again.

The crew that installed our new TV, brought the TV in an uncovered pickup truck, in the rain. The TV packaging was wet. They didnt pick the TV up when bringing it into the house the guy rolled it end over end. The damaged our dresser, I asked the guy if he needed me to move it and he insisted he fidnt need it moved. He installed it at the wrong height. They crew tried to leave eithout takkng the old TV with them. Very unprofessional. I am very disappointed.

First when I purchased the TV the salesman gave me the wrong information about installing the Tv on the wall. When the tech came he did not have the right material to install TV . Needed to go back to Bestbuy to purchase what I needed to install on TV . What the salesman didn’t tell me what I needed. The first technician told me I needed 8 foot cords when the second tech came he said I needed 12 foot cords. I wasted $90.00 for the first cords because the tech opened all the cords and then told me they needed to be 12 foot not 8 foot. Next time I will install it myself cost me $250.00 for the tech to install it and all I got was headaches. Would I recommend no I wouldn’t.

No one showed up to do install. I had to call every time. Best Buy subbed out to a 3rd party and they failed. Best Buy never offered to correct this only offer a gift card. I still need to install.

The agents installed all of my purchases, but sad to say did not connect up properly, had to have Geek squad out to finish the job properly.

Agent mounted TV find, but was also to connect Sonos port to speakers previously installed by geek squad, the agent was not knowledgeable of Sonos and could not install and in fact misrouted speaker in trying, and left previously neatly bundled wires that were off the floor on the floor!!!

The geeks delivered my new Samsung smart televisio0n and hooked it up to my internet and antenna.

Paid for the TV to be hung on the wall. The team that arrived was a subcontractor, ie, not the Geek Squad. They were unable to use the mount I had so I ordered the right mount from BestBuy. They attempted to put the stand on the TV (so I could use it) but were not able to get it right, but it was "almost good enough" so they put it on top of my dresser. One of the team had no upper body strength and they completely damaged the top of my dresser as the tv mount was dragged across the top of the furniture. I am still waiting for the insurance company BestBuy uses to approve the claim. Lesson learned here for me is to be cautious about using any third party subcontractor. You will see in another review, that when BestBuy sent the real Geek Squad for what I needed, they got 5 stars. My No recommendation is for this service as all other real Geek Squad services have been fine.

Horrible customer service! I will never purchase another item from this company! They should change the name of the store to “worst buy” ever! They do not honor their customers or their work!

The delivery installation was the worse I ever had to experience. Installers were totally incompetent and did a terrible job. I returned to the store and asked for a full refund of everything. The store manager credited the install and I hired a competent installation personal. Very disappointed with Best Buy Geek Squad.

The service was ok. I feel the price should have been much less than it was; also, I just did not get my refund for my returned HDMI plug, that's why I gave this rating. Best Buy sucks.

The agents were very rude. My TV did not turn on and they didn’t offer to help in any way. They didn’t even give me a solution to help with the issue. Then they just left after they mounted the TV leaving me with a TV that didn’t turn on.

Supposed to have received two installs. One TV was to be mounted outside, but the tech suggested we purchase a box to protect TV, as water-proof bag would not suffice. Had to cancel rescheduled install due to box not arriving on time. Another tech came out from a Geek Squad contractor, but said he could not install the box, that it should have been put up prior to his arrival. Even though the storm shell is simply a TV mount within a box. Went into store to speak with someone from Geek Squad and was told there was nothing to be done from there, other than call the 800 #. We ended up speaking with an in-home advisor by the name of Nick Ross. He said he would handle and send over one of his installers today, Thursday July 29. No one showed, no one called, and we can’t get in touch with Nick to get any further info.

I wish i could give this zero stars. For starters the person who was sent to my house didnt EVEN look like they worked for Geek squad, they were a third party contractor from yelp or something. No uniform, only ONE person was sent (i had to help him install it when i paid to have it installed) when i was told two had to be sent to install a 55"+ tv (mine was 65). He left my wall scuffed, dust everywhere, didnt even ask me where to set up the bracket just did it higher than i wanted. Complete mess and when tried to get a refund for this horrible hack job, i was just given the run around on phone lines. Never using best buy again and never PAYING FOR A GEEK SQUAD INSTALLATION

I bought a TV from Best Buy and signed up for Total Tech. I was told that was the best way to get it mounted. I showed the salesmen a picture of where I wanted the TV mounted in my house. And bought the mount from Best Buy as well. The Total Tech team showed up to mount the TV (three people). They looked at the wall and said it they could not guarantee that the mounting (that Best Buy sold to me) could hold the TV up. They said I would need a custom installer. Best Buy sent its customer installer, He showed up and said he could not mount the TV (that I bought from Best Buy) using the mount (that I bought from Best Buy). Best Buy offered no recourse (even though I was out the money I paid for Total Tech (to mount the TV)). I called a third party to take a look at the situation. They had the TV mounted that day. No problem.

I ended up having to cancel the installation of my Frame TV after two failed attempts to have it installed and many weeks of waiting. The first crew stated they could not install and after waiting another week for a 'custom' installation crew they also said they could not do it. I was very disappointed in the overall experience and especially how the manager (Magnolia dept) handled the situation, pretty much didn't care. He told me he would contact me when I had another appointment scheduled but never heard anything from him until vistied the store in person for the third time. Also the installers that came to my home absolutley wreaked of weed, very unprofessional.