Customer Ratings & Reviews

Very late showing up but the they did their job and that’s it.

They farmed me out and had someone else do the installation. There were issues that I am still trying to get resolved.

Made hole in wall !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

original installer rude and would not complete job as ordered. It took multiple phone calls to finally get this scheduled and completed....second installer was quite nice and meticulous, but even he did not fulfill what he said he would do

We are still having difficulty utilizing our remote. Technician said since the previous TV was a Samsung as well it didn’t need to be synced. I’m thinking he was wrong. And since we don’t have the codes it’s not working. First time I’ve had a problem using this service from Best Buy

TV was mounted to my wall. Functionally it was good, mounting by employee was an issue and they needed to return.

I am writing to express my dissatisfaction with the installation service (order # 1124311342529) I recently received through Best Buy. On [11/6/24 installation ], I paid $249. 99 for a professional installation to ensure my television and sound system were set up correctly, with cables hidden within the wall as advertised additional $149.99 charge. Unfortunately, the service fell short in several areas, leaving me with unresolved issues and a poor experience overall.

Did not use the Geek Squad. Price to install the TV mounts was too much. Can not give a rating to the Squad.

Great service installing tv but technician did not secure remote was working properly

Installers refused to install the new wall mount when the TV was delivered said it wasn't in the order even though the best buy sales Rep at the store said it was. I called the 800 geek squad # about what happened. The person over the phone said the installer were wrong and contact the 3rd party installer and a redo was scheduled 3 days later. That Friday I'm expecting the installers and no one shows up. I call back and was told the appointment was never set up. Now the rep on the phone apologies and schedule the redo again. The day of the install no one show up in the 6 hr time frame. I call geek squad 3 times to get an ETA of the installer and on the 2nd time was told they were still coming. The 3rd after hold for 20 mins talking to a person about what's going on. I just want knowef if they are coming still The phone call drop and never got a call back which they have my number. The 4th call no one knew anything, so I was given the 3rd party contractor # and was told it was cancelled and rescheduled 4 day later. With no calls or nothing. The 3rd party contractor they used are horrible.

Geek Squad technicians were on time and very professional BUT they did NOT do a complete service. They mounted my smart TV on the wall and connected it to the Wi-Fi. They did not activate any of the features on my TV. I could not access Netflix. Hulu or Amazon Prime. As a result I had to have another person finish the installation. I definitely did not get the full service I paid for

The one who did it did a terrible job. It makes a lot of noise and squeaks. When he came back to do it again he didn’t even go into the room to look at it. He tracked mud all of my carpet. I called 800 number and was told I was being combative by the field manger. This was shocking as I have paid for this service. I was told by the field manger that since I signed the first time they came out that was it. Don’t get me wrong geek squad is great except this person that installed it and his field manger. I had to pay another to fix his mistakes. If I ever require service I will request not to have him or his field manger involved. She stated that she was in charge and no one was her boss. Both of them shouldn’t be a part of Geek Squad.

I called Best Buy‘s squad to have them come and take one TV down and put the other one back up. They wanted to charge me over $250.00 to do that. Also, the representative that I spoke to was not helpful at all in Troubleshooting anything that I asked of him. I used to have a yearly membership with them. I had it for over eight years and I canceled it last year and still they would not help me with anything that I asked. I decided to cancel it. There are people out there that are not a part of this corporation that will do it for way less money.

Came late in the evening even though they were scheduled for 12-4. Otherwise fine install.

Three guys came to hang two tv's and move two tv's.... only got one tv hung and had to buy additional products to hang the tv after I had purchased what I was told i needed while purchasing the tv's, now I have to make a trip back to the store to return the items they said they couldn't use

PrePaid for installation and was told the the installer would be at our home at 3pm. , called to check on status and was told he would be here by 3pm, never showed up, never called, nothing!!

Don’t bother having them setup a TV Mount installation. First tech they sent out (Mananda) was an idiot. Boxes clearly State two man to move and he moves them upstairs and starts complaining to me…then he said that this Best Buy sold me an incompatible TV / Mount…spoke to BestBuy they confirmed it would work and sent out another tech (Installs Inc) and they didn’t even show up. So when you call the 888 number the call center can’t help. You try the chat and they tell you to call the 888 number. You try and call the store and nobody answers.

The Rockwall Texas Agents were not what I was used to coming from Lubbock Texas. Dirty work space but affective mounting

Most of the agents were great installers and a few were not at their best performance.

Samsung review is this quality of tv is less than expected. First delivery of the tv was fine but the operation of the tv had to be replaced due to visual problems in the unit. This second tv is not living up to the rep either. My wife and I have to turn the volume up to at least 55% in order to hear it. At times we've turned it up to 99%. I don't think seems to the way it made or should operate.