Customer Ratings & Reviews

After being so happy with the orginal install of my tv's, I decided to use Geek Squad again when we moved. I needed the same 2 tv's hung at our new address. I paid 400.00 for the mounting of the tv's this time around. The two men that showed up this time seemed bothered by having to do this job. They quickly stated that the two sound bars were not part of the 400 I paid already. Even though they were already attached to the tv's, after a quick discussion they started working and mounted both tv's. It look them roughly 45 mins, which means they each made over 200 an hr. I also gave them a 20 dollar cash tip bacause the main gentleman made me feel bad. Absolutely no customer service, went out of their pay to complain about having to put 2 screws in to hold up a sound bar. Did not ziptie and clean up cords and wires,(Installers 1st time look the time to do this). Unfortunately after this last experience we had, we not be using Geek Squad again. It's a shame, biggest waste of 400.00 I've ever spent.

Not connected. Sound bar not working. Can't connect to Spectrum network

Still need to complete installation. We should have our internet this week. 6/27/2022

When I scheduled the install, I was never advised i would need to purchase a wall Mount ahead of time. The installer came and was not very friendly. Furthermore, he wasn’t fully aware of what the appointment was for. I specifically told the operator the install would include my two floating shelves and an outlet instal behind the TV. The installer told me I would need some type of kit to be able to put up the outlet. Needless to say I did not have that ready because I had no idea. Told him I would reschedule. I canceled the Best Buy install and reached out to a local insulation company that were very friendly and professional. The Best Buy guy look like he did not want to be here. Like he had better things to do.

The agents mounted the TV but failed to program the remotes to the sound bar .

My installation was canceled 3 times without notice. I took time off work only to find out no one was coming. After a month of this, I finally had the TV installed and was informed there was an additional charge for concealing the wires in the wall even though the purchase description said it was include. I then had to schedule a follow up installation because they didn’t have the right equipment. Terrible experience.

The agents were excellent and professional and did a good job but it looks awful with all of the cords hanging down. When I called the 800 number, they told me the installation would not leave cords showing. Since I was having trouble understanding them, I went into the store to schedule the installation, and again was told that the cords would not show. I have now purchased the cord covers and I think they should come back and put those on. I now understand the law prevents them from putting the cords inside the wall, but no one ever said that. Twice I was told the cords wouldn’t show. Pretty disappointed and not likely to use this service again with such poor communication. Once again, 5 stars to the installers, but 0 stars for the communication and the now the ugly cords.

This has been the worst installation experience, I have had. The Geek Squad has cancelled my appointment 3 times and one attempted installation that failed. No one is responsible and when you call Best Buy no one is able to help. Their costumer service is awful and of no help. The appointments have been cancelled and no one calls you. You wait for 3 hours and they send you an email with a re scheduled appointment

NOT the OG TOTAL TECH PROGRAM. I have been a Total tech member for as long as I can remember. It’s not the same. You’re not getting the Geek Squad. You’re getting a 3rd party service without your knowledge and it’s horrible!! They think as long as it’s hanging on the wall WITHOUT SOUND their job is done. Completely unacceptable and unprofessional. AND took 2 hours!!

They didn’t ask me if I wanted to run my wires through the back of wall so they wouldn’t be exposed

I am an elite plus member and when they came to hang my new tv that was replacing a broke won under warranty they broke that tv because he said he was not scheduled to install tv but he did but the but to much pressure, one edge left a black spot. had to store to get new tv said no problem to change model took over the day and 3 to 5 people and another trip to store to get it to order to go through along said delivery date would not change but when it went through it was 10 days later to get the new tv delivered and installed then guys deliver new tv and have no personality at all and would have rather been any were but here did bare minimum ask me if I had any question how can i have question when they flew through setup the description of there premium service say they do a lot more than what they didi am glad I paid very little for this or I would have been very angry I love the best buy but I this is the way geek squad setup is run I will never use again very unprofessional came in own truck and making me wait ten days to fix there mistake unacceptable .but a note to the general manager who helped you did great but but reat of the process is broken my sales person was fine and customer service man work really hard but fix your delivery system not premium anything.

I made an appointment weeks ago for a tv installation over my fireplace and wanted the cable and electrical outlet moved. I spoke to a woman who could hardly understand English and nor could I hardly understand her. I asked her three times if the service could be performed and she confirmed it could. I paid for the service and confirmed the appointment. When I received a reminder appointment, I was told they don’t do that work nor do they install over fireplaces. It was annoying to wait three weeks and be told it can’t be done especially since I bought a new tv and mount. I asked the man who called if he could cancel my appointment and he said yes. Two days later, I receive an email about my appointment Trent and what ti expect. The appointment wasn’t even cancelled. I had to do it myself along with returning the tv and mount j purchased. What an awful experience. It would be helpful if English speaking telephone representatives answered the calls.

Didn't get done. Was told another appointment would be set and I didn't hear anything back

I waited until 6:00 pm no one showed up or texted. When I called at 6:00 pm they told me they ran out of time and assured me they would come today Wednesday in the morning between 7 am and 11:00 am. I looked up my best buy.com and and nothing mentioned still says scheduled for yesterday and no cancellations. And they were working on my scheduled appt from yesterday but it was not completed I need my TV settings finally done properly today before Thanksgiving!

struggling with my tv. connected yesterday. does not work. will need Geek squad again.

Ok,................,.............................,..

The actual agent were not geek squad but 3rd party agents. They tried to upsell me new mount and surround system.

I was scheduled for delivery and set up and got a confirmation email. Then, last minute I was notified that the 2 flat screen tv’s I purchased were out of stock!! I had already waited 3 weels for delivery and now I have to wait 2 weeks more !! I will never purchase from. Est Buy again !,

This TV is not what I expected for a top tier TV. All fast moving images will be blurry or disappear and come back when it image slows down. Checked all settings and can’t fix that issue. Very disappointed.

By far the worse delivery service we have ever experienced ! We are redoing our TV room and ordered quite a bit from Best Buy !We were told we would be contacted the evening before for delivery time .The following morning we would again be contacted with a more accurate time. NO call the next morning ...45 minutes on hold when we called .Finally someone answered .WE were than told that there would be no delivery because they didn't have enough people working that day to deliver ! REALLY? After more frustrating time on the phone we were told that they found someone to deliver and hook up the TV ,Devices Etc . We paid for the geek squad .Did not get the geek squad .Our Tv wires and cable box were installed incorrectly .There was no room in the installers vehicle to remove the huge boxes our delivery came in .we had to call and have the geek squad fix this mess .They too had no room for these huge boxes .Finally our products work after all of the chaos ,but we are still stuck with these huge boxes on our deck From start to finish this has been a big headache . We have rewards on our best buy card to use. After.. I honestly doubt we will use this company again .