Customer Ratings & Reviews

If I could give 0 stars I would. We were given a time window of 7-11 am and no one showed or called. We had to contact the installer and were told that he wouldn’t be able to be here until 5 or 6 pm. We were told our only other options were to either reschedule for the next day or make sure someone was here that was 18 or older. My wife stayed home from work all day and missed an event that she was supposed to go to that night. No one showed up between 5 - 6 either. She had to call and actually talked to the installer who told her he could be here between 8:30-9:00 pm. He asked what he was supposed to do like he didn’t know and basically acted like he didn’t even want to come out and do it. We canceled the order and my wife had to go to the Best Buy store and get our money back. We are done with Best Buy after this experience. This whole situation was handled about as poorly as it could have been. As customers, we didn’t feel valued at all.

Overpriced! It’s companies out here doing a way better job for half the price. Geek Squad needs to adjust their prices to match the quality of work. Also, I was never offered a warranty when I purschased the service. I found out about the warranty after the service been completed when I returned to the store about the broke TV I just purschased. Don’t use Geek Squad!

Our order includes relocating an 85 inch TV from a wall to over a fireplace on a brick wall Wed. prior to Easter. I reitterated brick wall several times on a recorded line. They took the tv off the wall asked for more money, left and canceled the order. I was left with a TV on the floor.

The agents tried two different mounts, but neither would work with the outlet I had.

We stayed home for three different appointments on different days and no one showed up and no one called. On the 4th appointment the installer called before he got to her house and did beautiful job he deserves four stars.

sloppy work, tv wasn't leveled, or centered. the receiver was just placed behind the tv and not attached to anything, looks like it could fall out at any time

Agents mounted th TV a little higher than I wanted even though measurements are done as what I want. They also just did their job without explaining anything. The previous technicians that I encountered are not the same. Even though this service is not so great, I would still recommend the service, as some of their agents are really good.

We were given a 12 hour window when Best Buy would arrive. They never arrived and we waited in an empty house prior to moving in when we called. They apologized and we were informed there would be no charge when they did come two days later. We keep being told during lengthy conversations that refunds are not possible however, compensation for the full amount will occur, but now we cannot get Best Buy to even contact us as they said they would to arrange this. Very dissatisfied! It’s only someone would contact us to discuss, but alas, no phone call as promised

One person showed up to mount a 77" OLED and the installer had no idea how to mount the TV. I had to provide my own stud finder, as his didn't work. I had to go through the mounting instructions and video, because he had failed to do so. It wasn't until he had taken down the old TV and mount, and had the new TV out of the box taking up most of my living room, that he said I would need to help him mount the TV or we would have to reschedule the appointment. It was truly a new level of incompetence. I did most of the work myself.

The people that came out was third parties, just did not seem to care about best buy customers

People were nice. They hung the TV 6 inches over what we discussed. It's so high I can't reach the top of the TV to help guide the TV mount when I pull it. I had all the exact measurements pre planned. I said 6 inches from the table. 8 max. They went up over a foot. The of this 77 inch TV is almost on my ceiling. With the holes they did I'm stuck. I'm not paying for that too.

One not very friendly friendly and the other quiet but talked to one another

I wasn't too happy how they set up my TV did a much better job on the one downstairs in my living room

The sound system worked when the installers left but doesn’t work now. Do I have to pay $50 for them to come back out to correct this?

Good installation. However, they told us the day before they can only install certain mounts.

Installation didn't happen, not because the Geek Squad wasn't prepared to but rather because the TV stand was for the 3rd time ordered incorrectly. This stand was for a 65" and our TV is a 55".

Very poor. I paid for this service only for them to come to my house and tell my I didn't have any studs to place the TV. I kept telling them they were wrong but they wouldn't listen-- honestly don't think they really wanted to hang my TV. they were also supposed to set up my soundbar and speakers and didn't do this either. I ended up paying someone else to hang my TV and even I could find the studs to hang the TV they were 16 inches apart as they are supposed to be.

It was 2 person job, only 1 showed up. They mounted the tv too low, the lower speaker bar interferes with the IR sensor on the bottom of the TV

Tv is great, but installer marked the wall with a permanent pen (not covered by the TV) and used a screw that was too long and interfered with our pocket door closing. I think it was a subcontractor.

I bought the television mount for the geek squad to use for the installation of the new television.