Customer Ratings & Reviews

The tv was taken out of the box and placed on the floor and not properly balanced, it fell face first (screen side down) on the floor. Lucky it was a carpet. We tested it out as soon as it fell and it seemed to work OK. But two months in and I’ve started observing some blurry screen issues when it fades between a black and any other solid color. After spending about 1900$ on the installation and geek squad warranty it hurts to be living with a doubt in my head with regards to the picture quality and if the tv will be able to handle it. Contacted customer service and they can only direct me to LG and give a D about how the whole installation was handled, what with the tv falling down and having been installed where it seems to be at a slight tilt which is annoying.

Pretty good I guess that’s about what I expected so no complaints

The agents mounted my TV a second time after not coming with all of the parts the first time. They took our remote and forgot to plug the TV I’m. Nothing worked when they left. Luckily Matt from the sales side came and helped us solve the problem and replace our remote.

Overall, the guys did a great job, but how do you break the HDMI cord and not notice it. Now, we'll have to battle to reach Best Buy over the phone which is difficult at best, go inside the store which trying to avoid due to COVID, or disconnect the bad one ourselves and fish the new one through the wall and connect it on our own.

I'm very disappointed that you charge me $270.00 to install a TV. I am a senior 70 years old and it's ridiculous to charge someone that much to install a TV. I have purchased over 10+ TVs and never had to pay this price. I am very dissatisfied with this service. I have been a Total Tech Member for over 10 years. I will take my service elsewhere. Sincerely, Sharon B

I didn't know that they would not bury the cable inside the wall because they did it the last time they were here. Also, I am still waiting for the refund they promised me since they didn't have to replace the wall mount.

Guys were great . Just forgot to hookup my new cable cord ...

Negative 5! Keep getting the run around on scheduling . Set up an appt and then received a call they were coming a different day. Didn’t work so rescheduled. Then their vehicle broke down and couldn’t make the next appt. They called to reschedule weeks later. I called them to set up a different day and was on hold forever then was connected to another customer that was on hold. Called back and was just disconnected after holding forever again. Called the store directly and customer service was very rude. Then learn they set up two appts. One to mount tv and then a separate appt to attach sound bar. Ridiculous.

The agents installed my TV wall mount and drilled through the wall into another room. Brought this to the attention of best buy and no one seemed to care. Not satisfied with their customer service.

Best dudes ever. So professional and chill. Went above and beyond.

My television broke because you guys messed up my geek squaf request order by not calling me on THREE different dates. So I want my gift cards either returned as cash or I want a FREE 65 inch tv and a install. You guys suck! (Cept for Dave)

I was not around and my wife felt taken advantage of. The guys were nice but charged my wife an extra $200 after we already spent $300 for install. My brand new 85 inch TV. Apparently needed a new power cable to run behind the wall which cost $150. I’ve had TVs mounted before and that was never a problem.  then they charge an extra $50 worth of services and fees because apparently they don’t run the wires even though in the original $300 service it says the wires running are part of the Service. Ill do it myself in the future.

We booked an appointment 2 weeks in advance and I blocked the taking off from work and the Geek Squad folks never showed up nor sent any email/text notification that they are not coming. The systems are broken and I can still not schedule an appointment nor cancel it. Hopeless service! Our TV and sound bar are still not mounted. Hopeless service and not customer friendly. We called call center and the folks at call center are indifferent and they were ok if we want to return the TV and Sound bar instead of fixing the issue and scheduling someone to come before Christmas. This is the last time I am engaging Geek Squad.

Just an ok tv for the price. It did have the composite connection I needed

Never again will I ever use Geek Squad for any installation. I was told that the wall mount that I had was not good enough and to purchase a new wall mount from Best Buy. It’s like they conned me into buying their own product and then basically said that the installation was complete. I did not pay $250 for nothing. I ended up having Taskrabbit come in to reinstall everything. Super unhappy.

Was supposed to be installed today, Now having to miss work for a 3rd time because best buy has set terrible expecations. Spoke with someone named Joel, Employee #360125835 who was not only completely rude and unhelpful but refused to allow me to speak with anyone else. TERRIBLE experience so far

This could quite possibly be the worst installation I have ever had. The installers didn't take all the plastic wrap off the TV, they didn't take the input cover off the the back of the TV before they mounted it. Because of this they my HDMI cable in input 4 and they couldn't get my DirecTV to come up on the TV so they said that I needed to call directv to get it fixed. When I called to complain about this to Best buy they said they would have someone contact me that night or first thing the next morning. That didn't happen and when I called to find out when someone would come to fix it I was told the next appt would be two weeks out so my daughter and i unmounted the TV from above the fireplace corrected the problems and remounted it. I paid $200 to ultimately do it myself. This was a bottle water off money and my time not to mention we almost dropped the TV a couple of times nectar we didn't know what we were doing but we figured it out which is more than I can say about the installers.

They were not as friendly or professional as the Geek squad. Send only Best Buy squad in the future

I was originally really hopeful that the Geek Squad guys would be able to connect the wires that were already run through the walls or at least use them to fish new wires, unfortunately, they were not able to pull them through. I essentially paid over $200 to have two guys lift my bulky TV onto the wallmount that was already installed.

The install seemed to go well but my headphones do not work and I have no control over the volume on sound bar or TV.