Customer Ratings & Reviews

I can't rate Geek Squad since they sent a third party installer instead. The job was not very well done.

The mounted tv, but didn’t connect it to cable. They were not capable and didn’t provide solutions.

Installer did everything in his power to dissuade us from mounting the TV. Saying the mount wasn’t good, and the wall wouldn’t hold the weight. Honestly think he didn’t want to bother, he was alone. We had to convince him that it would be good and it is.

Geek squad didn't explain that the price for the install didn't include the service to hide the TV cables; after waiting two weeks for them to come we decided to go ahead and upgrade and have them do the whole install and now the guy says we have to reschedule a new appointment for just the wall mount to hide the TV cables (another two weeks!)

I really didn’t appreciate the technician trying to sell me more than what I really need it that he was very expensive they need to get that right I don’t like to be handled that way next time just come do your job and don’t try to sell me stuff.

The TV speakers do not meet my expectations. too small and Visio has not developed a solution for a sound bar for this TV

Agents installed my tv but one agent left in the middle of install because he was scheduled for another installation

Terrible installation!! I had a 2nd party contractor install the flat screen for $250 at 26 inches from the floor. I was so upset and didn’t want home to come back to make more holes!!!! Never again I am so disappointed, I could have purchased a entertainment center that was 21” high with a bracket that was connected and could be raised and mount the Tv on the beach and not tick the wall . Never again I just blew $250 in the wind and everybody laughs when they come to my place to see how low it’s mounted:(

First appointment was a no show, the Geek Squad NEVER SHOWED UP! I am sure this review will be removed but I would not recommend Geek Squad. They gave me a 5 hours window, and I got a call each hour saying it would be one more hour and no one ever showed up! When I asked for the next day they told me the have nothing until the FOLLOWING WEEK! I could not believe it. The customer service person on the phone was horrible. Once they did show up the next week, at the last possible minute before they would of been late they didn't even have what I ordered in the truck. They were not even "Geek Squad" it was a third party service based out of my area. I looked them up later and they have 1 out of 5 star reviews. Best Buy/Geek Squad do not care about the customer experience at all! I would not recommend them for any in home install.

First appointment was a no show, the Geek Squad NEVER SHOWED UP! I am sure this review will be removed but I would not recommend Geek Squad. They gave me a 5 hours window, and I got a call each hour saying it would be one more hour and no one ever showed up! When I asked for the next day they told me the have nothing until the FOLLOWING WEEK! I could not believe it. The customer service person on the phone was horrible. Once they did show up the next week, at the last possible minute before they would of been late they didn't even have what I ordered in the truck. They were not even "Geek Squad" it was a third party service based out of my area. I looked them up later and they have 1 out of 5 star reviews. Best Buy/Geek Squad do not care about the customer experience at all! I would not recommend them for any in home install.

the agents installed and mounted the tv but did connect the sound bar properly.

The techs were on time and mounted the TV properly. Only issue is that it’s off center. They didnt measure before installing.

I cancelled my order on September 11 after 4 scheduled appointments were incorrect . Rescheduled original delivery and installation date. Geek squad came without TV. Spent multiple hours on telephone (much of the time on hold) trying to set up and straighten out appointments. One appointment was a no show by Geek Squad. Final appointment was for delivery and installation on September 14. Computer notification after appointment made was for delivery and installation on separate days one week apart. When Geek Squad was unable to schedule delivery and installation for same day, I cancelled order. Best Buy in this instance was unreliable for scheduling delivery and installation and not respectful of client time. I would have rated no star but choosing one was required to submit review

TV mounted on wall is perfect, mechanically great! Technical setup could have been better.

New mounting of relocated TV was delightfully accomplished in accordance with placement wishes.

I was not happy that they left the big box the tv came out out. They did not hall it away,

We bought a TCL 75 inch TV, installers found out it is defective, told us they would bring back new TV and finish install. go to the store to order replacement for TV, were told will have to repair and not replace it, repair and installers come back, would not want to finish install to mount a thru the wall wire kit, told us they had finished install the first time, The store and the installers told us first time that they would finish the install without extra charge. Really bad service, took more than a month to get this done and got a repaired TV instead and paid $120.00 extra for install on top of $449.00 charged for install the first time.

YOU CAN DO IT YOURSELF, I PROMISE. IF YOU CANT ASK FAMILY OR FREINDS.

tv delivered and setup on shelf with remote controll by its side

Had trouble re-scheduling the appointment. Kept being told that the tech had to "clear" me out of the process so I could be re-scheduled. No one ever called back, so we mounted the TV ourselves. Even after we mounted, I was willing to pay the minimal charge for someone to come out and make sure we mounted it correctly. Before this, we had great experience with Geek Squad.