Customer Ratings & Reviews

Took two attempts. The first was a third party person who said that the mount that came with the TV was too difficult to hang, and that he couldn’t do it on his own without putting a bunch of holes in my wall. Took a week to get rescheduled. I had to be out of town the day of the install so I had someone ready to be here to let them in. The app and the confirmation email said they would be here at 1:30pm. I got a call a little after 11:00am telling me they were outside. I scrambled and got someone here, but did receive several texts from the installers asking when she would be here. I was told by one of them over the phone that the app and online times were never correct. Finally got the TV mounted after significant inconvenience.

mounted the tv but didn't clean up the wires like they were supposed to.

this did not occur. one tv had not come to our house.new one was

Very disappointed in our installation, we bought the frame tv with the impression that it would be mounted and the wires hidden in the wall. Upon completion the technician informed my that they only mount the tv and nothing else. While mounting the tv the technician drilled through the cables in the wall knocking out our cable/internet. Our internet company informed us that new cable would need to be ran in order for us to use our internet and cable in those two rooms that the wall was in and they were not able to do it, we’d need to hire an electrician. We had to file a claim with best buy /geek squad and it has been 3 weeks. We still have no resolution and have had to reach out twice now and still no info on what’s going on.

I did not have HDMI cables and I was charged $60 per cable. I had no choice. The installers gouged me. This normally a $10 item and I needed 2 of them for $120. The installer did not clean the dust after installations. He also did not take the time to hide the wires and equipment properly. I had to do that after he left.

Technician never showed up on original scheduled appointment. Said he was outside my door for 15 mins then left. Never called me or left a message and never knocked on my door. After numerous complaining phone calls they rescheduled me for the next day. 8am-12pm window. Technician never called and arrived at 1:30pm. was forced to take 2 days off from work. This process was a nightmare. No communication on no real information. I truly believed the original technician never showed up. The second technician on day 2 was great.

I bought my TV in early November and had arranged for it to be set up Olin December 22 as a surprise Christmas present for my husband. They called me that day and said that they didn’t have it in stock, but they did have a more expensive one that they could sell me. When I didn’t go for that, I had to wait until after Christmas, go into the store, and make another appointment. When they finally came out to the house, one of the workers was rude. He kept trying to charge us to take away our old tv. I was told when I bought the tv that there would be no charge for that. Finally, they agreed not to charge us, but tried to leave without taking it and my husband had to call them back in to the house to have them get the old tv.

The new tv has the ssme problems as the tv we hot rid of: VERY slow changing of channels, something skips several channels when trying to move up to only one channel, cannot channel surf. Nedd a Geek Squad person to fix the tv.

The first set up went well this set up on a new 65 in soney tv with new universal remote well not so good. They moved the 50 inch tv into a bedroom and its still not working. Not connecting to the hdmi 1 or 2. Sound does not work and have gone back and changed the setting. Where is FRYS got to be something better in Tueson.

Scheduled an 82 in tv to be hung “premium” installation. The good: The tv is on my wall. Installer provided a longer hdmi cable Installer helped me pull a wire The bad They sent one installer, making it necessary for me to help mount it The installer didn’t set up the tv, remove packaging, or connect tv to any services Installer stated that Best Buy often misleads customers. It was my understanding that Best Buy would Mount tv, and run wire though the wall, connect tv to sound bar and 1-2 devices. So yeah, the tv got put up, but is that worth $199?? No calibration, no instruction on use or features. Just really lousy. I won’t recommend them to anyone if this is what they do.

I signed up for a Geek Squad install and had to wait two weeks for a schedule. When set-up time came I was called by some sub who did the install. Could not get a good estimate install time and had to wait around most of the afternnon.

When Geek Squad came to hang our TV, they cut an electrical wire in the wall. I get it, accidents happen. We have been chasing them for the repair reimbursement for 9 months now. Our sales rep even helped with the claim. She is as frustrated as we are. Customer service says nice things on the phone then tells us to call another number (multiple times) and nothing happens. This is not a huge claim and we bought a lot of stuff from them. Once this is resolved, we are done with this lousy company!

The agents, although professional and knowledgeable were unable to hide wires in the wall because they said they were not allowed to do it by contract. When Geek Squad employees installed my other TV they completed the job. I was unhappy that there is a difference in service between direct employees and subcontractors. I had to complete the job myself

The mount was professionally mounted but the mount is bit loose and the tv is slighty lopsded.

it did its job and very study, but i wish they give more infor about how to hide the wires, i had to call them back to be inform

While John and his partner (Ryan, I think) were very polite and professional, they kept me informed of what was happening during the installation and answered all of my questions, the problem came a few days later when I had a operational issues with the sound, I reached out to get support the day before Christmas with no luck, I called the emergency on call supervisor, Aaron, who was rude and very disrespectful towards both me and my son. Aaron lacked empathy and understanding during the brief time that I spent on the phone with him and screamed at me for calling his phone 9 times. He eventually hung up on me an offered no support for my issue. I was at a lost as to what to do to fix my issue as a result I drove to my local best buy store where the general manager and an associate helped me fixed the issue via face time. I would NEVER recommend spending the extra money with Geek Squad to my friends and family as a result of my interaction with Aaron.

They did a great job and were quick and very professional.

I told installers to route my cables, for my sound bar, through the back wall, which is already prepared for routing of cables/wires, because I didn't want to see the cables of my sound bar. He assured me if we did it his way we would never see the cables. HE LIED!!! Really aggravated me and I am not a happy camper. Be careful with these village idiots, they will always look for the easy way for themselves. Also, the control box they mounted on the back of my new TV continuously falls off. I had to create a mount for it myself after a week of hearing the control box fall off of the back of the TV after I went to bed. These guys really SUCK and will only do what they have to do to give you the impression they have your interests at heart. BUYER BEWARE!!!

something is not right with our tv when we turn it on it says no signal and our we on

I explained 4 times. Happy at initial set up. Found out later could not access things. Not happy