Customer Ratings & Reviews

Geek squad was polite and nice but used a size 30-50" mounting piece for my 70" TV; hope it holds up!

I had a confirmed appointment for a specific date. I was not informed that the appointment that was set needed to be rescheduled until I called to find out the time that the representatives were coming. To say I was annoyed and frustrated all at the same time is an understatement because I purposely chose that date because of my busy schedule. When I was finally able to speak to a “manager” about the situation, he offered a $40 discount (aka $40 back to me) and said that it would show up after another appointment was made and once the installation was performed. Well it has been one week and I have yet to receive the $40 “discount.” With that said, I will not schedule anymore services through Best Buy.

This was a disaster from beginning to end. We tried to organize scheduling and after a total of more than 6 hours and 8 people from Best Buy had no luck. We traveled from NY to Maryland to accommodate the installation of a sound bar. On the morning of the installation appointment, we were told by the people delivering the items that they could not install but only deliver. We have yet to get an installation appointment since no appointment could be made until the “installer’s” report was received. We have a second appointment on January 25th to install a television. I have no question that that won’t occur. As stated, this has been a horrible and frustrating situation.

I wwdisappointed the Geek Squad did not show up themselves. A contactor haa a dozen hoes in the wall before finally positioning it propely.

So far so good. TV is light, so it does move slightly on occasion but i can't compare to another unit. Since i never had one before.

The technicians set up the television as expected but seemed to be in a hurry to get to their next appointment.

The crew was pleasant and on time. Surprised they needed equipment from us though (expected them to come with everything they would need). We also expected wires & cables to be left tidier. Husband is re-doing some of the work for a neater, more streamlined finished look.

The technician never showed up to do my install. My window for the install was from 1p.m to 8p.m. I called multiple times to make sure that someone was still coming and I was informed by customer service that they would call the technician to check where he was and they would call me back to get a better estimate as to what time that he would be at my home to install my tv. I never received a call. I tried calling customer service back at 7:50p.m because after checking my order status online it said complete. The office was closed. The tech never showed up but close out the order as if he had completed the work. I normally don’t write reviews but after being canceled by Best Buy once ( two days earlier) because they said that they didn’t have any techs to a no show by the tech I decided to leave a review. I would go negative if I could.

I have always had a positive experience with Best Buy, but not in this instance. I purchased the TV in Albuquerque with an expected delivery by Total Tech in Beaverton, OR, however that never materialized. The delivery was scheduled on four different occasions, but a couple of days prior to the delivery, I would receive a notification that it was time to schedule the delivery. After taking days off and not getting the delivery over the course of five weeks,I cancelled the purchase. Phone calls to the Total Tech 800 number often resulted in hold times over half an hour only to have the call disconnected. It also didn’t seem that the Best Buy/Total Tech team really cared. I highly recommend staying away from the Best Buy in Beaverton!

The only problems that I have with this TV is the sound quality and the issues connecting with apple tx

The geek squad mounted my TV but TV would turn itself off.

Terrible service. Better off installing the TV yourself. Best Buy hired a 3rd party vendor to mount the TV to my wall. When the vendor showed up to my door with my brand new $4500 85” TV, he was all alone and said he was capable of installing it by himself. One man for an 85” TV!! Long story short, he damaged my drywall and baseboards trying to lift the TV that was way too heavy for him. Now dealing with Sedgwick and Best Buy’s claim department has been a nightmare. It’s been a week and a half and still no word from Sedgwick and every time I call Best Buy, they ask me to politely wait another day for a call back. I am passed the point of being irritated with the customer service and will be taking my business elsewhere, moving forward. Install your devices yourself if you want to avoid the headaches and unprofessional service that comes with Best Buy and it’s vendors.

This service was not completed. The television is currently on a table, in front of the wall mount - WHICH I INSTALLED - no service was completed by Geek Squad personnel. The television was not even removed from the box.

The Geeks installed a web system that slowed my internet speed down ! I went back to using my old modem router to get my speed back up . One of the TV’s that the geek installed did something to the sound on my TV - I am still waiting to hear back from someone as to what they are going to do !

The individuals who eventually came were very good!! However, Best Buy is often using 3rd parties for delivery and (always) reroutes all calls to call centers. We love the equipment we purchased but had the worst experience trying to arrange delivery and installations. When mistakes were made such that repeat visits were required, there was no effort made to correct the mistake. In the end, we spent over 6 hours by phone trying to arrange deliveries and paid 4 delivery charges when only one was warranted. I so much miss the days when we could call the local Geek Squad directly.

Miscommunications on the installers . Had to wait over a month to get installed .

I bought 2 70 inch LG TV and the installation of the two 70inch tv from best buy. I am very happy with the TVs, but the installation was not done correctly. I bought mounts for the TV's, and Best buy came out and hung the TV's, but they did not mount the TVs to the stud, rather they mount to dry wall with 4 inch mounting nuts. Needless to say, the TV in the living room feel out of the wall and the TV in the bedroom you could see the sheetrock starting to bubble. I have call best buy a number of times to get my wall repaired and refund the money I paid for installation. This all happened in Mid Oct and now it is Mid Dec and I still have not been refunded the installation money or had my wall fixed. My last efforts was today when I call bestbuy, was on the phone for thirty minutes on hold before they hung up on me. It is clear to me that best buy just does not know how to make it right. These will be my last purchase with this company.

Cancelled prior to installation! Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Set up and mounting looks good but don't remember them explaining how to change settings

Placed order and explained dispose old projection 50”” tv. Paid with install tv and mount. Upon installer delivery it was explained I gave to go to store to pickup old tv and already paid. Canceled order and had installers leave since they wouldn’t call and rearrange pickup that should have been setup correctly after explained.