Customer Ratings & Reviews

When the tv mount was reset new holes were made. Then the new tv was mounted and now it is not centered both horizontally or vertically. The tech seemed to be in a hurry and not concerned that the tv was offset. Not satisfied with the way this was installed. Please advise Anne Regan

Spent 10k in one day on appliances and electronics, a month before I needed it delivered. The "consultant" guaranteed the delivery date and the professionalism of the installers but when it came time for delivery, I got a cancellation call 20 min before the scheduled delivery/install. It was scheduled for a week later, but then canceled AGAIN 2 days before due to "agent unavailability". The consultant I worked with did not return any calls or texts and when I went back to the store, I was presented with new options which were AGAIN changed last minute. The manager of the store also did not feel that a free installation was warranted, despite the continual inconveniences and schedule issues which wasted several vacation days from work. This store, the company, and its policies are a complete joke. Do yourself a favor and go somewhere else!

The entire mount process from set up to install was unfortunately a MESS! I was quoted certain prices/details over the phone, just to have the tech arrive and have to waste my time calling managers and back to toll free number...finally some resolve came!

The mount works but using the install services cost me a half of day of work because they cannot give you a shorter time frame for the service. So ultimately the mount cost way more than initially expected because I had to miss work to wait. I'd recommend another install service than best buys.

Did not have full motion range so had to return it. It did seem solid though

Bought TV in store and setup delivery date. The time frame for delivery came and went with no communication from anyone. After spending over an hour on the phone with support that couldn’t answer why or where the delivery was I decided enough of this. I will be going back to the store and refunding everything. I will goes to Sam’s and get the TV. Just a heads up if you didn’t know , Best Buys has farmed out its delivery service to an off shore company. Never again will I shop or buy anything from this company. They use to be a good company to buy from, not anymore.

Agent did not show up when expected. Instead they sent someone to survey the job -- after waiting weeks. She was not able to do anything and the job never was performed. I called to ask about my refund status and was hung up on twice!! I went into the store and spoke to the manager and nothing happened! Was charged and still have no status of a refund. Absolutely ridiculous. I will never use Best Buy or Geek Squad again nor refer anyone else.

have not used this and would not recommend. tends to be a little confusing to set up

Geek Squad showed up 12/22/19 to install the TV ill equipped to perform the job. They claimed the details where not listed in the order very flippant and not bothered with there lack of inefficiency or poor communication systems. Rescheduled for January to which a Geek Squad scheduled a 3rd party for install (showed up 3 hours after the timeframe) with no equipment to complete the job (they had no ladder). Again, they claimed lack of communication and had no idea what the scope of the work was. The man scheduled again that same week, window provided from 7-11 and they called to say they did not have the equipment... YET AGAIN A new 3rd party scheduled By Best Buy, mid January, came on a Sunday and left my home at 1:00AM. My TV Is now installed after 2 months of back and forth but the equipment I PAID to have hooked up IS NOT!!!!! I lost at least 20 hours of my time on this matter. Best But is not able to provide the services in which they SELL

I need an in-home visit to get the sound working with my DVD player

If I could give this service a zero, I would! Ordered it way in advance of our moving so we would have a new tv installed right when we moved in. First Best Buy cancelled the service and customer service said they did not have the tv in inventory, then they changed the service date again because they said they had no installation crew available until January when I paid for the service in November. Lies and more lies. I cancelled the installation and delivery to try to find someone privately to install and mount. I will never use Best Buy again.

The man seem to be under stress, but he did set the 32" tv in my cabinet. $149.99 seems like a lot of money to plug the tv in and hook it up to the Satellite. Maybe I don't understand what I bought. As a senior citizen, maybe I am not swift enough. Thank you If I am wrong, please let me know. I am so disappointed in Best Buy.

It’s pretty decent for the price I bought it for during the sale.

Not great... the installers were outside contractors. Not Geek Squad employees. Two men, one of them had never installed a TV before. He mishandled the TV screen, and scraped the paint off the wall when trying to get it on the mounting bracket. Ugh...

Geek agent mounted my 55" T.V. which I thought was done in a very professional manner.

I was quoted $380 to mount tv about fireplace with in wall installation at Best Buy store. We also had a member of geek squad come to survey our set up at home for installation. He also quoted the same price. However on the day of the install - I was charged an extra $50. If I had known of this upfront - I would have had my TV mounted from somewhere else.

It took 3 different times - including one no call/ no show- to get my tv mounted. I spent hours and hours on the phone trying to arrange it only to be disconnected once and another time, the person didn’t even put the notes in the system. I like my television, but do NOT like and do NOT recommend the Geek Squad. I’d give zero stars if I could. I was never offered any compensation for what I paid, or for the time I wasted waiting on technicians. I have pages of notes with the time I spent and the people I talked to, but I’d just get mad all over again if I reported it all here! Suffice it to say, it was a terrible experience.

Two guys showed up to mount the tv on my wall, however, I definitely wasnt satisfied with the end work. My TV was not centered on the wall - I brought this up to them and they basically shrug it off saying the plug is too short and doesnt reach the outlet? That doesnt even make sense, as our house is brand new and the builder had already had an outlet right on the wall where the TV was mounted on. Its only been a month but the TV keeps slanting down and we would have to readjust it. They definitely didnt tighten the screw on the mounts. There are marks on my wall as well. Definitely would never use them again. For the amount we paid, I could've easily done it myself and done a better job.

So let me just start off my saying what a disaster my first attempt at having my tv mounted and installed to my wall. The first guy that came out had no clue what he was doing and provided myself and my husband with wrong information about the process of returning a defective tv. Needless to say 4 days and who knows how many hours on hold with the “Best Buy team” I was able to get someone new come out and uninstall and reinstall the new tv. Hated this experience!

The agents provided a poor service. They arrived late and were in a hurry. So they didn't explain much and started marking things on the wall to mount the TV until I had to stop them to try to get a better idea of what they were thinking. If they place a whole in the wall in the wrong place, it would be too late to remediate. They didn't think about where the electric power outlet was, they just hurried and went ahead without discussing with me. I also bought a smart thermostat, but they just said that they would not install it and that I had to return, without explaining much the reasons. Later I learned about the C-wire and adaptors, but they didn't explain anything and almost made me feel sorry for asking.